Warner Bros. has confirmed to us that its Batman: Arkham Knight Collector’s Edition has been cancelled.
An email sent by EB Games, who has the Australian exclusive on this edition, was sent around this morning.
“[D]ue to unforeseen circumstances that greatly compromised the quality of the Batmobile Edition, this edition has now been cancelled globally by Warner and as a result we are unable to fulfil your order for this product.”
EB Games is offering customers a full refund on any pre-order they may have made. But if they want to transfer their pre-order across to the regular special edition, it is offering a discount from the RRP of $109.95 to $87.
“As massive Bat-fans ourselves,” the email read, “we’re very disappointed by this outcome. However, we’d never want to deliver a product to you that isn’t of the highest quality possible.”
A statement released by Warner used very similar language.
We regret to inform you that we are not able to release the Batmobile Collector’s Edition of Batman: Arkham Knight due to unforeseen circumstances that greatly compromised the quality of this extremely limited run of product. We are deeply apologetic for this unfortunate outcome. If you did pre-order the Batmobile Collector’s Edition, please go to the retail location where you pre-ordered the product and you will receive a full refund of your deposit or it can be rolled over to another Batman: Arkham Knight edition or another product of your choice. We will be providing everyone who purchases Batman: Arkham Knight with the New 52 skin pack, including Batman, Robin and Nightwing, free of charge.
An internal email sent to EB employees confirmed precisely what costumers would be offered in light of the cancellation.
[A]ll customers who preordered the Batmobile Edition will be affected and should be offered one of the following options:
1) Transfer their preorder to the Special Edition for only $87
2) Transfer their preorder to the Standard Edition
3) A full refund
It’s very strange for a collector’s edition to be cancelled at such late notice, but we have seen certain collector’s editions release with substandard products in the box. If you’re affected by this cancellation EB Games and have any questions, EB is recommending you call their customer service line at 13 39 30.