Can you even believe it? I cannot believe it. Just kidding, I can totally believe it.
Ubisoft’s much anticipated online shooter The Division launched today, and its servers are not doing so hot. I’ve been trying to play the game on PC for the last hour, and have been hit with with endless “Sierra” errors, each with a different number. Sometimes I get “Romeo”. Uplay itself gives me an error that says that the service is down, and it doesn’t even seem able to sync my achievements.
The Division requires an internet connection at all times, so if your link to the servers goes down (or the servers themselves go down) you can’t play at all. Kotaku‘s Luke Plunkett was able to play in Australia for about five hours earlier today on PC, but was unable to connect when he tried at around 5:30pm. It seems safe to assume that everything went to hell when North American players were allowed on a little while ago, at midnight Eastern (4:00pm AEDT).
Users on Twitter, Reddit, NeoGAF and elsewhere are all reported server outages and a widespread inability to connect or play. Meanwhile, the hapless PlayStation Twitter account Tweeted a Q&A with some of the people who worked on the game; as expected, the responses have been enjoyable:
Given that The Division had two betas, I’d been hoping the launch would go more smoothly. I suppose this kind of thing really is to be expected at this point.
When we checked again at around 6:00pm the servers were letting more people get in. Luke and I were able to log in on PC, though plenty of others were still reporting being unable to play. As is usual with big launches like this, your mileage will probably vary for a while.
In an update on the Ubisoft forums, a Ubisoft support representative says “All services have resumed normal operation on all platforms. We are monitoring the situation.” Lots of users still reporting issues, but surely that’s a promising sign. Hopefully they get the ship righted soon and we can all go about finding out whether this game is actually any good.
In the meantime, if you have the game: What platform are you on, and are the servers working for you?