pc
Amazon Deletes All Spore Customer Reviews, Blames Site Glitch
Posted by Michael McWhertor at 7:20 AM on September 13, 2008
Despite receiving generally favourable reviews from game critics everywhere, the Amazon shopping populace didn't take so kindly to EA's PC release of Spore. Slapped with a one-star rating out of five, the majority of complaints weren't directed at the game's quality — though some did take issue with the core gameplay mechanics, venting how underwhelming the game felt after years of hype. No, it was Electronic Arts' implementation of digital rights management via Sony's SecuROM copy protection scheme that angered the masses.
Earlier today, all 2000-plus reviews of Spore at Amazon.com were deleted. Temporarily, that is, and not part of an attempt to whitewash customer feedback, according to the company.
Amazon reps told us that the deletion of the Spore reviews was not intentional, calling the removal of customer feedback "a site glitch."
"Amazon did not knowingly or consciously choose to remove the reviews," a rep told Kotaku. "The team is working on resolving this issue now and restoring all the reviews on the site."
At press time, it appears that the vast majority of reviews had already returned, with burning internet hatred for SecuROM, EA, Will Wright and Athenian legislator Draco intact. The ability to submit new reviews has also returned. Spore's single star remains at the online retailer.
"Per our policy, Amazon doesn't censor or edit customer reviews and we'd only remove a review if it fell outside our guidelines," according to Amazon, who actually reached out to us before we got a chance to contact their public relations department. Those guidelines can be read here, should you be interested in submitting your own scathing or fawning review.
Spore [Amazon - thanks to all who sent this in!]

Comments (AU Comments · US Comments)
There are currently no AU comments for this post.
Kral2
Posted 7:55 AM 13/9/08
Why are people saying pirates are to blame for the complaints? Pirates don't deal with the DRM as it's been removed in their copies! The complaints are obviously from non-pirates. Like me. I bought it, and I added my negative review to the Amazon page due to it blocking me with Securom error 5016 (that's the "I hate programmers" error that occurs if you've used filemon at least once since last reboot - filemon's a /very/ popular tool for debugging btw). That's just BS - why should I get punished for having paid for the game?
Games with Securom deserve the 1 star rating.
Kral2
Nside
Posted 7:54 AM 13/9/08
Let's move this to another medium...
What if a record company decided that you could only play their CDs in 5 CD Players, and somehow integrated that rule into each CD they produced? (impossible, i know, but play along)
You say "what do I care? I only have 2 CD players anyway." ... but then a few months later, you get the latest greatest CD player, and then you want to play the CD in someone else's CD player so they can listen to it. Then, a year or 2 down the road, you get ANOTHER CD player and want to listen to it, now realizing that you can't listen to it on any other CD players without buying it again.
I reload Windows quite often, and build new PCs somewhat often as well. I've installed the same LEGIT programs and games a dozen times over the life of the product (depending on what it is). So Spore wouldn't work for me.
For example: Starcraft...
I bought it back in the late 90's. I've since installed it about 20 times on about 6 different PCs. At that rate, Spore wouldn't last me 2 years.
Nside
laser beams
Posted 7:53 AM 13/9/08
it took me a second to get the reference for the pic.
lol. very cute ;)
laser beams
YHWHMystic
Posted 7:52 AM 13/9/08
@BallPtPenTheif: Did you completely ignore Agnates's post? He explained how the consumers is getting punished: DRM restricts the number of times you can install software on a computer.
YHWHMystic
SLoth_112
Posted 7:51 AM 13/9/08
Gamers whine and complain. News at eleven.
SLoth_112
Dogswithguns
Posted 7:50 AM 13/9/08
I thought Spore was gonna be awesome. but NO.... oh well.
Dogswithguns
Brine
Posted 7:50 AM 13/9/08
@Nirolak: Just the fact that Spore was on torrent sites before it was even released demonstrates that the DRM is a total waste of time.
Brine
YHWHMystic
Posted 7:50 AM 13/9/08
@Nirolak: Exactly, DRM is hurting the paying consumers -- it's not stopping piracy at all! In fact, it only encourages it...
YHWHMystic
BallPtPenTheif
Posted 7:49 AM 13/9/08
I still don't understand how the consumer is "getting punished".
BallPtPenTheif
YHWHMystic
Posted 7:48 AM 13/9/08
@InsidiousTuna: Even so, you can't stop people from complaining -- it's a protected constitutional right. If a criminal broke into your home and stole all the furniture, appliances and electronics inside, wouldn't you be pissed? Piracy is wrong, regardless of any reasons for doing it.
YHWHMystic
cmcginn
Posted 7:47 AM 13/9/08
@Boozerz:
"This thing is getting more attention online than the election.
Funny."
...NOT funny, actually.
cmcginn
Nirolak
Posted 7:47 AM 13/9/08
@InsidiousTuna: DRM would only make sense to me if it actually had any effect on stopping piracy.
I just checked and got 464 results for Spore on a torrent site, so obviously this isn't working and is only pissing off the customers that buy the product legitimately.
If DRM actually did something, I'd totally understand it, but since it doesn't, it seems like it's just there to pretend like they're doing something about piracy for investors.
Nirolak
badasscat
Posted 7:46 AM 13/9/08
@Ra is on Seinfeld: You haven't actually "bought" anything if it comes with DRM. Especially this kind of DRM.
badasscat
SeraphX2
Posted 7:46 AM 13/9/08
@InsidiousTuna: Except for the part that it doesn't work?
I think alot of people miss the point. It DOESN'T stop the hackers/piraters. The only ones who suffer the effects of SecuRom are the people who buy it legit and have to install SecuRom on their computer. SecuRom can stop basic functions of your computer from working. Then, you can't get rid of it, even if you install it.
Based on the description of how it works, it easily falls under the category of a virus.
SeraphX2
kw4k
Posted 7:45 AM 13/9/08
@L_K_M: "At press time, it appears that the vast majority of reviews had already returned" ^^
kw4k
Razorwing
Posted 7:44 AM 13/9/08
I don't think ppl should be bitching at EA. They should bitch at all the cheap azz moe foes that pirate the games and do nothing but make the devs and publishers shy away from making pc games.
Razorwing
L_K_M
Posted 7:43 AM 13/9/08
I think the reviews are already back, aren't they? I see them.
L_K_M
Franklin Comes Alive!
Posted 7:41 AM 13/9/08
@Krooeenya: Tom Sawyer scene = whitewashing a fence. Amazon situation = whitewashing reviews.
Franklin Comes Alive!
Agnates
Posted 7:40 AM 13/9/08
@Ra is on Seinfeld: So not caring about something makes it ok to delete the opinions of people who do care? I do hope you never run for president or anything...
Agnates
InsidiousTuna
Posted 7:39 AM 13/9/08
@YHWHMystic: I don't think all this whining about DRM on games makes sense. People steal shit, especially computer games and music. This process makes sense to me.
InsidiousTuna
Ryumeka
Posted 7:39 AM 13/9/08
Now we wait for another 2000 reviews to pop up.
Ryumeka
goddessakasha
Posted 7:39 AM 13/9/08
@pasquinelli: I meant targeting specific games... although I do recall the big issues with the Mass Effect game.
Still.. I am so tired of reading "draconian DRM" in every other post.
goddessakasha
kw4k
Posted 7:39 AM 13/9/08
@goddessakasha: i think this is their attempt at reaching the masses since this is expected to reach the more casual market. not to say the other titles you've listed are not great, but this game will most likely target a wider demographic
kw4k
Agnates
Posted 7:38 AM 13/9/08
They also come with nice basic instructions most of the time.
Agnates
Agnates
Posted 7:38 AM 13/9/08
@verrius: Yeah like there's anyone who doesn't know of gamecopyworld or other such websites. Casual pirates aren't retarded you know, they can download and copy paste a file or two.
Agnates
Agnates
Posted 7:37 AM 13/9/08
@BallPtPenTheif: The game not functioning properly for everyone (obviously that's a given to PC games but DRM adds to that factor by a margin). Having limited installs or activations. Having to manually contact the publisher to resolve problems with the activations. Wondering if you'll be able to play your legally owned game 5 years down the line. Of course you could use cracks, but then if you're going doing something illegal. If you have no problem with being illegal, then you can just pirate it of course. But people who pay for their games would rather have the full support of the publisher, not be treated like criminals or have to feel like one for using an illegal crack, when the people who have no moral issues with legality enjoy a smoother experience throughout without any hassle. These are just examples, we really shouldn't begin another one of those discussions, I was just baffled if you really were that clueless in regards to the issues restrictive DRM like SecuRom can cause.
Agnates
mcscan
Posted 7:37 AM 13/9/08
@Krooeenya:
whitewashing is my guess.
mcscan
Ra is on Seinfeld
Posted 7:37 AM 13/9/08
I agree with Amazon on this one. I dont care about DRM one way or the another. It could be in every game i buy, i still wouldn't care.
Ra is on Seinfeld
PsycheE
Posted 7:37 AM 13/9/08
@MehGinla: If Spore spent 2 years out of the 8 years putting in a legit multiplayer component; it would not get pirated. I know they went through all the hoopla of creationism, 3rd party consultants, scientific articles to make a legit all-inclusive growth of life. Except it is too damn subtle for an average Joe to even fucking care. Did you honestly remember all the cell stage anemones that you remember in the space age?.
I tried to remember the other life forms that made it through one stage, and it is not apparent enough in the following evolving stage. It all looks like random Spore creation.
I don't see Blizzard ever complaining about pirates or putting in dickwad security measures. Pirates buy blizzard products knowing that 90% of the people won't even bother with the single player.
PsycheE
GrandfatherParadox
Posted 7:36 AM 13/9/08
I don't understand how people can willingly and knowingly defend this kind of draconian DRM.
There is a difference between advocating a lack of intrusive and restrictive DRM and saying piracy is good.
If you can't see that, you need to grow the hell up.
GrandfatherParadox
pasquinelli
Posted 7:35 AM 13/9/08
@goddessakasha: i've been hearing complaints about securom for a while now.
pasquinelli
YHWHMystic
Posted 7:34 AM 13/9/08
@InsidiousTuna: Could you at least elaborate on why you think it's not a big deal?
YHWHMystic
verrius
Posted 7:34 AM 13/9/08
@mistersneak: Ugh...this dishonest argument that "only paying customers are affected by DRM" is really getting tired. Honestly. The purpose of DRM, in general, is to put the cost of casual piracy higher than most people are willing to bear.
So, yes, the die-hard, "I'll never pay for a video game ever cause I hate people" people will still be able to play the game free...but not without consequences. Cracked games often only are cracked far enough to allow people to start up the game; look at Titan Quest, where crackers only got it to start up, leaving in some "quit the game if this is not a legit install" stuff in the game. There's also the everpresent risk of getting a trojan.
What DRM does generally discourage is a more casual case of say, a person buying a copy and then "lending" it to house 3 or 4 housemates simultaneously.
verrius
Krooeenya
Posted 7:33 AM 13/9/08
I don't get the Tom Sawyer reference in the picture.
Krooeenya
Nside
Posted 7:32 AM 13/9/08
mistersneak wrote:
"It's funny how hardcore they are about keeping SecuROM around, even though the game was CRACKED and TORRENTED --BEFORE-- the game's release! HA!
It's painfully obvious that ONLY PAYING CUSTOMERS suffer from DRM."
^^^ this
So it's not like people can't get their hands on the pirated copy. Why punish those who pay?
I think the solution is this; I'll download the DRM-free torrent, then send EA a check for $40... That will keep me from being a thief, and then it will also keep EA from punishing me for buying the Legit copy. Win/Win, though it seems like a lot of trouble to go through.
Nah, I think I'll just skip the game altogether.
Nside
Agnates
Posted 7:32 AM 13/9/08
@goddessakasha: They whined about those, perhaps not to that extent, but the publisher was forced to constant tweaks of the Bioshock DRM prior to release, and even afterwards, thanks to complaints like that. Mass Effect was also attacked. Spore being a much more mass market game obviously gets more complaints.
Agnates
BallPtPenTheif
Posted 7:31 AM 13/9/08
@fuzzbuzz:
How so? What's the punishment?
BallPtPenTheif
Agnates
Posted 7:31 AM 13/9/08
@InsidiousTuna: Yep, good on Amazon that all reviews are returned and the genuine customer feedback remains.
Agnates
goddessakasha
Posted 7:30 AM 13/9/08
I don't remember so many people whining about this when.. oh, let's see....
Bioshock, Hellgate, Neverwinter Nights 2, C&C3, Tomb Raider Anniversary, Overlord, Stalker, or countless other games also had SecuROM.
I can't believe how many people will jump on a bandwagon thinking they are making some kind of a difference by whining on Amazon.com reviews.
goddessakasha
Boozerz
Posted 7:30 AM 13/9/08
This thing is getting more attention online than the election.
Funny.
Boozerz
MehGinla
Posted 7:29 AM 13/9/08
<3 pirates. You make it suck for the rest of us.
MehGinla
PatMan33
Posted 7:29 AM 13/9/08
They're big silly-billies.
PatMan33
excel_excel
Posted 7:28 AM 13/9/08
@bangbangblah: Thing is...Ninjabread Man has 1 and 1/2 stars!!
excel_excel
InsidiousTuna
Posted 7:28 AM 13/9/08
Waaaaaaaaaaah waaaaaaaaaaaaaah DRM waaaaaaaaaaaaaaaah
Grow up. Please. Not a big deal. Good on Amazon, I say.
InsidiousTuna
Mister_Jack
Posted 7:27 AM 13/9/08
THEY ARE STIFLING FREEDOM OF SPEECH! WE SHOULD ALL BOYCOTT AMAZON AND SPORE AND WRITE OUR CONGRESSMAN AND MARCH AND CAPITAL HILL!
And...we should...write an angry letter..and take Will Wright off our Myspace friends list and..
huff...puff....
I'm gonna go lie down...what's on tv?
Mister_Jack
bangbangblah
Posted 7:26 AM 13/9/08
I'm not a fan of the SecuROM, but I can see why Amazon did this. It was pretty frustrating / misleading how all of the customers were automatically giving it one star purely because of that issue. That one issue shouldn't put it with the likes of Ninjabread Man!
bangbangblah
fuzzbuzz
Posted 7:26 AM 13/9/08
I wish I'd known about this SecuROM before I'd bought it, seems you get punished for actually buying things these days.
fuzzbuzz
Omnimon
Posted 7:26 AM 13/9/08
Those darn glitches. Always popping up in the most convenient of places.
Omnimon
goat999
Posted 7:25 AM 13/9/08
It's a trick! Amazon is going to Rickroll us.
goat999
excel_excel
Posted 7:25 AM 13/9/08
GIVE ME YOUR RAGE!!! RRAAAGEEEE FOR SPORE!!!
excel_excel
antialias02
Posted 7:24 AM 13/9/08
Looks like they're all back at the time of posting. It's rather breathtaking to see over 2,000 one star reviews on an Amazon product.
We are gamers, hear us roar.
antialias02
HELLSRIDER
Posted 7:24 AM 13/9/08
why so much hate to spore?
HELLSRIDER
mistersneak
Posted 7:24 AM 13/9/08
It's funny how hardcore they are about keeping SecuROM around, even though the game was CRACKED and TORRENTED --BEFORE-- the game's release! HA!
It's painfully obvious that ONLY PAYING CUSTOMERS suffer from DRM. STOP DOING IT.
mistersneak
Emperor_Guam
Posted 7:22 AM 13/9/08
I won't buy it tell they remove the DRM. It is either that or pirate it and I'm not willing to do that yet.
Emperor_Guam
Vojtas
Posted 8:22 AM 13/9/08
@BallPtPenTheif:
It's simple:
1. you are able to install game only 3 times - BUT if you change component of your PC (e.g. video card), you would lost one installation. When you are done with the limit, you can use your disc as cup pad or just throw out the window. in fact you are renting game, not buying it.
2. you are able to install your game only on ONE computer. Convenient especially if you would like install it on e.g. notebook and home pc.
3. SecuROM invades your system - it can block antivirus/antymalware programs (because they would try neutralize SR). SR will block your second CD/DVD drive (because you are pirate for sure). SR will block disc burning applications & virtual drives (because you're pirate for sure).
4. SecuROM use net connection to steal your personal data: configuration of your PC, list of programs etc. It's a crime.
5. When you uninstall Spore, you still have SR on your disc and system. Magic? No, it's a malware. It's working all the time for his creator.
SecuROM is used not to prevent piracy: it's used for fight with second hand market. Here you are:
[www.gamesindustry.biz]
Vojtas
pasquinelli
Posted 8:22 AM 13/9/08
@shimage: it is a very difficult problem.
pasquinelli
shimage
Posted 8:17 AM 13/9/08
@pasquinelli: "DRM is needed, because it's so easy for one person to illegally make a game available to everyone with a bittorrent client."
---------------
I would argue that the ease with which an individual can share hacked copies of a game is precisely why DRM is futile.
shimage
fuchikoma
Posted 8:17 AM 13/9/08
"Oh! Wait a minute... what were we thinking?! We actually want to SELL this thing! Remove all the negative reviews, and the first one of you to mouth the word 'ethics' gets to spend the day cleaning his desk and take a permanent vacation! GO GO GO!"
fuchikoma
KeeganTheBrain
Posted 8:16 AM 13/9/08
What if I buy it, but play the pirate version?
KeeganTheBrain
pasquinelli
Posted 8:16 AM 13/9/08
@Turambar: well, i did say securom was ill conceived. i, for one, think the only manageable approach is a physical marker on the top of the disk that can be read and verified. unfortunately that would require additional hardware. maybe in the next major storage format.
pasquinelli
kingmanic
Posted 8:14 AM 13/9/08
To Punish EA:
1- don't buy Spore
2- Don't play Spore.
If you pirate it, you just add to EA's rationalization for DRM. If you completely ignore the product they might get the message.
kingmanic
Turambar
Posted 8:10 AM 13/9/08
@pasquinelli: That is a rather moot point given the speed at which Spore was made available on BT.
Turambar
CosmicElement
Posted 8:10 AM 13/9/08
False alarm, people!
It's back to one pathetic star out of five.
CosmicElement
fuzzbuzz
Posted 8:09 AM 13/9/08
@BallPtPenTheif: Surely the fact that the game becomes unplayable after all the activations are used up, ie. reinstalls due to computers dying/ pc upgrades. Or am I wrong here? Isn't that what SecuROM does?
fuzzbuzz
segamanxero
Posted 8:08 AM 13/9/08
fvk it, im gonna buy the game and toss it in a drawer somewhere in my room and never open it. then im gonna illegaly download the game from demoniod or piratebay, some place where if its a virus people will scream "VIRUS!!!!! DONT DOWNLOAD" and install the DRM free version on my computer.
so in the end EA gets their monies and i gets my game i can install on the PC i reinstall XP on every week.
win win!
segamanxero
Benzak
Posted 8:08 AM 13/9/08
You could always download the cracked version and buy a legitimate key.
Benzak
Roflcopter_Down: Wants you to follow HIM!
Posted 8:07 AM 13/9/08
@Boozerz: On video game sites, yes...
Roflcopter_Down: Wants you to follow HIM!
pasquinelli
Posted 8:06 AM 13/9/08
@Kral2: i will be so pedantic. DRM is needed, because it's so easy for one person to illegally make a game available to everyone with a bittorrent client. it shouldn't be cast in such a bad light because of one ill conceived implementation.
pasquinelli
shimage
Posted 8:06 AM 13/9/08
The most casual gamer I know is the one that is most open to pirating. It's like she can't bear to pay money for anything except rims on her car. Whatever. All the gamers I know actually pay for stuff. So the argument that it's primarily technologically facile people that pirate, in my admittedly limited experience, does not stand.
One of my coworkers recently bought Spore. Unfortunately, he moved recently, and has no internet at the moment. He said that the manual describes a game that sounds quite fun, but, unfortunately, he can't install it.
This is what I would call a nuisance, and it's only a nuisance to law-abiding citizens. It's like those stupid FBI warnings on CDs and movies: the only people that see that shit are people that have already paid for the content. Is their goal to nag people into stealing stuff to get around this bullshit?
shimage
BallPtPenTheif
Posted 8:05 AM 13/9/08
@Agnates:
I haven't bought a hard copy of a PC game in like 5 years. So, yeah, I am a bit out of the loop when it comes to this stuff.
BallPtPenTheif
Solid_hedgehog
Posted 8:04 AM 13/9/08
If EA is smart, they will go with Bioshock's case and just remove it from Mass Effect and Spore. It is not helping them at all. And people who would've normally bought the game, will now pirate so they can get a drm-free spore copy. PLUS it got cracked and torrented 4 days before it was even released.
I think by adding DRM, they decrease sales in the long run anyway. Stupid move.
Solid_hedgehog
BallPtPenTheif
Posted 8:03 AM 13/9/08
@YHWHMystic:
Yes, I willfully ignored a post (sarcasm)...
....
You need to calm down.
And it's 3 installs and then you have to call EA customer support to install it again. Yes, that's a pain in the ass but let's not get hystrionic and call it "punishment".
BallPtPenTheif
YHWHMystic
Posted 8:02 AM 13/9/08
@pasquinelli: I meant SecuROM, of course. (Next time I won't reply so hastily.)
YHWHMystic
goddessakasha
Posted 8:00 AM 13/9/08
@Nside: People still buy CD's?
Basically, if anyone read a Software License before the great SecuROM scandal, they'd realize they've never ever in fact "owned" a piece of software. They simply paid for a license to use that software.
I've also never understood why people have a habit of wiping Windows from their hard drives so often. Do you honestly accumulate that much memory resident programs that the only way to get your PC back to factory fresh is by completely nuking the OS every few months??
goddessakasha
Razorwing
Posted 8:00 AM 13/9/08
Why are people saying pirates are to blame for the complaints? Pirates don't deal with the DRM as it's been removed in their copies
They are the cause of the problem and the reason DRM was created. Oh and thanks to the dude that explained some the issues with DRMS.
Razorwing
Kral2
Posted 7:59 AM 13/9/08
@pasquinelli: Don't be so pedantic - in this case, the DRM is being used to restrict the number of times you can install the software. We know what he meant.
Kral2
pasquinelli
Posted 7:57 AM 13/9/08
@YHWHMystic: DRM doesn't restrict the number of times you can install software on a computer. DRM (digital rights management) is a generic term.
pasquinelli
TheIrishNinja
Posted 8:44 AM 13/9/08
@InsidiousTuna: i dont get it...people put up warnings so consumers dont get boned on a faulty product with shitty DRM. Amazon (temporarily) took this down, people took it as censoring and thereby misleading consumers.
how is that good on them?
TheIrishNinja
Vecha
Posted 8:43 AM 13/9/08
@belo:
nah just joking. Totally to stop pirates!
Vecha
AokiShinya
Posted 8:42 AM 13/9/08
@eggnog007: It's called a whitewash.
AokiShinya
rationalvoid
Posted 8:41 AM 13/9/08
They KNOW they can't stop pirates, but they sure as hell can squeeze a little more out of the revenue stream from law-abiding people. I didn't buy BioShock, and I'm not buying Spore. I am not going to encourage these people.
rationalvoid
belo
Posted 8:41 AM 13/9/08
@Vecha: lol seriously?
belo
mfwahwah
Posted 8:40 AM 13/9/08
I don't think this should be news if it was fixed already lol.
mfwahwah
Erode
Posted 8:39 AM 13/9/08
This actually makes me WANT to pirate the game, whereas before I wouldn't have even considered it.
I am not going to pay a company $50 to rent a game. Hell, I have issues paying the $8 rental fee at Blockbuster....
I went through all this SecuROM nonsense with Bioshock, and I'm not in a hurry to do it all again.
Erode
quadmonkey
Posted 8:38 AM 13/9/08
Haha, how dare consumers inhibit the right of a corporation to make money by posting bad reviews and statements toward a product!
Good on, Amazon and EA! We can't let people have the upper hand on corporations these day, can we?
quadmonkey
Dave Silva
Posted 8:38 AM 13/9/08
Securom is what has stopped me from buying several new PC games.
What's wrong with a simple online CD key check and a Disc in Drive check? :(
Dave Silva
Vecha
Posted 8:37 AM 13/9/08
They didn't install securom for pirates.
They installed it so that once you used the 3 install...you'd buy another copy.
It's that simple people.
Vecha
Walker
Posted 8:35 AM 13/9/08
Lets look at it this way. Your average person probably reformats they're pc every now and then. You can do this a max amount of 5 times before Spore is unplayable. PC gamers are often building new PC's in order to play the latest games. Throw that in as well with the reformatting your OS and in a couple of years, you'll have a dead copy of Spore.
Now take into consideration an old game as an example, if you will. Starcraft is 10 years old. Over the years, i've personally changed PC roughly 3 times, reformatted my OS dozens of times. If Starcraft contained the same DRM as Spore, i'd never be able to play the game again without having to buy a new copy of the game multiple times. With Spores DRM, EA are literally saying. "Look, you can play the game now but in 3 years or so, if you still want to play, buy a new copy".
I'm personally not going to support Spore but a lot of people will either because they don't understand how the DRM works, or don't care. In the end i only hope EA will actually care what their customers think, because its us that buy the game legally that are getting screwed. Not the pirates.
Walker
MattB
Posted 8:32 AM 13/9/08
@pasquinelli: DRM is not the solution to that problem. It never will be. Encryption theory 101.
@goddessakasha: Just because an EULA says something doesn't make it legal. I've seen numerous EULAs over the years with clauses that would be thrown out of court (and have been on occasion).
MattB
Neo-Senku: The World's Finest Pervert
Posted 8:31 AM 13/9/08
Site glitch.....riiiiiiiiiight. This types of responses wont happen if you don't treat your customer like criminal. Most laws and restrictive behavior never hurt the criminal, they hurt person who follows the rule. You make guns harder to get, the criminal still gets them illegally and you make it harder for the lawful citizen to defend them selves. Same thing here, you put a type of DRM on something, the pirate still gets an illegal copy and its now more of a hassle for the paying consumer to use it. Completely missed the target.
Neo-Senku: The World's Finest Pervert
LaserJudas
Posted 8:29 AM 13/9/08
@eggnog007:
Seriously? You don't understand how Tom Sawyer fits into the story?
Really? Have you never read the story? Do you know what "white washing" is?
LaserJudas
Agnates
Posted 8:26 AM 13/9/08
@Benzak: @segamanxero: @KeeganTheBrain: Then you're still adding to the statistics of piracy however. And are likely still illegal in various ways.
Agnates
eggnog007
Posted 8:25 AM 13/9/08
?
care to explain the relation between Tom Sawyer and the news?
eggnog007
VishusBurn
Posted 8:24 AM 13/9/08
People are quick to blame pirates for EA's decision to use SecuROM, but I think if you analyze the situation a little closer and consider their possible motivations, you come to a slightly different conclusion.
The conclusion that I came to is that EA is trying to normalize non-transferable licensing of games to increase lifetime sales.
Search your feelings; you know it to be true.
VishusBurn
subject117
Posted 8:23 AM 13/9/08
I purchased the galactic edition, then downloaded and installed the bittorrent version. I don't need to worry about burning my installs that way.
subject117
Krooeenya
Posted 8:22 AM 13/9/08
Whitewashing, Doh!
I'm officialy stoopid.
Krooeenya
shimage
Posted 9:09 AM 13/9/08
@Koldenblue: No no. Don't blame pirates for DRM. Don't blame GameStop for DRM. Blame EA for Spore's DRM. I don't like buying things used from GameStop, but I will hand off games to whomever I damn well please when I'm done with them. Any company that wants to get in the way of that doesn't need my money. I'm sure they'll still be profitable, but I won't have any of it.
shimage
BallPtPenTheif
Posted 9:09 AM 13/9/08
@Xagest:
Pirates don't "get" liberties, they pillage them!
So far digital purchases haven't yielded any problems for me and I find it convenient to have a virtual storage site off my hard drive for all my purchased content.
BallPtPenTheif
Xagest
Posted 8:59 AM 13/9/08
I hate how pirates get more liberties than legitimate consumers.
It's the same with music. If you buy music online, chances are it is DRM'd. This means you can't move it off your harddrive (if you have to reformat, just hope your service lets you redownload, or you might have to buy it again). You'll be lucky if you can transfer it to your non-IPOD music player with no additional fee. Hell, if you want to use it as a ring tone, you better hope your phone doesn't force you to re-buy it in their proprietary ring-tone format.
Or you can pirate the song and be able to do anything with your song without any red tape.
Xagest
equalsign
Posted 8:57 AM 13/9/08
Over 2000 1 star reviews. It looks to be fixed^^.
equalsign
Xemnas
Posted 8:56 AM 13/9/08
Would someone please explain what the problem with SecuROM is? Why are people mad about it?
Xemnas
Koldenblue
Posted 8:55 AM 13/9/08
The DRM doesn't stop piracy at all. It's just as easy to pirate Spore as it is to pirate any other PC game. What it does stop is the used game market. People can't go out and buy used copies of Spore due to the limited installs. Therefore EA makes more money because people have to buy new copies from them.
So if anything, I'd blame companies that sell used games like Gamestop, not the pirates, for the DRM. The pirates just seem like more of a scapegoat in this case.
Koldenblue
robinandtami
Posted 8:52 AM 13/9/08
The DRM was engineered by Sony? Damn..... I really wanted Spore, but not willing to risk another root kit fiasco.
robinandtami
bird1988
Posted 9:35 AM 13/9/08
Waiting for Spore SP2.
bird1988
Thunder-1
Posted 9:24 AM 13/9/08
@y2julio:
Actually they only deleted the reviews that slammed Cooper that had nothing to do with her book, Amazon accepts criticism directly related the product, not what someone said.
Thunder-1
sqlrob
Posted 9:23 AM 13/9/08
@PsycheE: "I don't see Blizzard ever complaining about pirates or putting in dickwad security measures"
Ever hear of Warden?
sqlrob
Koldenblue
Posted 9:20 AM 13/9/08
@shimage: You're right, I do blame EA, not Gamestop. But I think the reasoning behind the DRM has to do more with the used game market rather than piracy. The DRM stops used game sales, not piracy.
Koldenblue
y2julio
Posted 9:18 AM 13/9/08
Amazon DOES delete reviews. They deleted all the "reviews" that people left on Cooper Lawrence's book on Amazon that were flaming here regarding Mass Effect, even the clean ones and only left the positive ones.
y2julio
Quilt
Posted 9:12 AM 13/9/08
Seeing how these things usually turn out when it comes to Amazon, this just gives bad press, and thus there will be a STORM of bad reviews for Spore now, me thinks.
Quilt
RStormgull
Posted 9:59 AM 13/9/08
@MattB: On the same topic. How often does Windows fail so gracefully to even give you the opportunity to uninstall before reformat? I think the people saying that Suckurom is good haven't had their computers crash because of it... and have certainly never tried to remove SecuRootkit. It hides itself from windows so it cannot be deleted. Hey... sounds like a virus, right?
RStormgull
MattB
Posted 9:47 AM 13/9/08
@Xemnas: There are a number of issues with SecuROM, but the version used on Spore only allows three "activations". Installing the game uses an activation each time. Changing hardware such as your video card can count as an activation. Uninstalling the game does not return activations so if you remove it and then re-install it two years from now you'll need to use another activation. Any additional activations are granted at EA's discretion, and given reports from earlier similar DRM systems it seems they'll be reluctant to do so.
MattB
Hunter217
Posted 9:44 AM 13/9/08
@excel_excel: Laugh with me Wright, LAUGH!!!
Hunter217
bird1988
Posted 9:40 AM 13/9/08
Waiting for new version, the badly needed aquatic stage, and way more gameplay for each stage
bird1988
arstal
Posted 9:38 AM 13/9/08
@bangbangblah:
Actually, yeah it should. The only way intrusive and ineffective DRM can be stopped is by making it unprofitable.
arstal
Aex
Posted 9:37 AM 13/9/08
@sqlrob: I wouldn't call warden a dickwad security measure. I definitely wouldn't say it interferes with normal use like SecuROM does.
Aex
Xemnas
Posted 10:18 AM 13/9/08
@MattB:
Thanks for telling me! I really appreciate it. Man, that is stupid. So, if I'm going to get a new graphics card, I might as well wait for this game. I now know that I hate SecuROM. The pirates won't have any problems, though.
Xemnas
dozerking
Posted 10:02 AM 13/9/08
Oh WOW! LOOK, MORE CORPORATE SCUMBAGS COLLUDING TOGETHER. Make no mistake here, that was clearly intentional, you'd have to be a fucking retard to think differently. Amazon NEVER told people about the restrictive DRM in the product they were selling. Spore, when you buy it, is a RENTAL. You do not own the game with limited installs, period. Make sure future purchasers know this.
The outlandish thing is, the asshole pirates already cracked it and removed the DRM scheme BEFORE the game launched! If this doesn't prove to the empty suits that Securom doesn't work, I don't know what does....
dozerking
Miss-Anthropy
Posted 10:45 AM 13/9/08
Funny how often avalanches of negative reviews routinely seem to go missing due to "glitches" on that site.
Miss-Anthropy
MattB
Posted 11:03 AM 13/9/08
@RStormgull: I work for a small branch of a large software development company and when I'm not coding I double as the hardware/sysadmin guy. While I can get Windows back on it's feet after most problems there are still times where it's simply unrecoverable as you say. Hard drive failures are a good example and these unfortunately they're fairly common.
MattB
tzaketh
Posted 11:30 AM 13/9/08
Not sure if someone's said this already, because I definitely am not going to read through all the comments...
But all the reviews are back up. All 2000+ of them.
tzaketh
johnwonderbread
Posted 11:27 AM 13/9/08
@goddessakasha: maybe thats because barring bioshock, nobody gave a shit about those titles and played them on consoles (barring neverwinter nights 2)
@verrius: you only get trojans if you pirate the game on fucking limewire and completely forget to you know, run scans on shit you download.
@Xemnas: you need the internet to install.. okay who gives a shit about that everyone has the internet. But you're limited to installing the software 3 times, so what happens if you have a desktop, and 2 laptops. Or a few desktops in your home? You're fucked. Or as EA would like to say "buy more of our $50 products"
@Koldenblue: Agreed. Thats where SecuRom came from. Sony did the patent with the eventual intent of having next-gen PS games ONLY run on the system they are FIRST inserted in. Saying GOODBYE! to used video games, because once you play it you'd have to sell the console WITH the game. Take that GameStop.
johnwonderbread
NeonLight
Posted 12:02 PM 13/9/08
I still don't understand what the big deal is. I have Spore, I play it, I like it. This isn't getting in my way.
NeonLight
justhesh
Posted 12:08 PM 13/9/08
"venting how underwhelming the game felt after years of hype"
When are people going to learn that falling for hype is their own fault, not the makers of the game? Besides, the coverage for Spore has pretty much said exactly what you do in the game, so people really don't have an excuse to blame them when they don't like it.
justhesh
Parsifal
Posted 12:53 PM 13/9/08
Amazon reviews are for the package/item presented. In many cases this is the content of the game itself (which many of the Spore reviews I read explicitly stating that the game itself was good) in this case they were marking it down for the DRM. The DRM comes with the game, not as an option but as a necessity. Sure some people are just bandwagoning and just shouting to shout, but many people have a fundamental beef with the SecureRom system.
Hell I just got a new computer and bought Bioshock on Steam to try it out. I have yet to actually install the game because I found out it had SecureRom and don't want /anything/ backdoor installing onto my computer... Hmm, kind of a grey area, but I wonder about the legality of pirating something you actually own, since that version is DRM free. The company would probably shout that it's breaking the EULA or altering the presented product..
Parsifal
Parsifal
Posted 12:58 PM 13/9/08
And to clarify my point (just had an eye exam and my eyeballs are numb...feels funky). The product package on sale can be seen to be: 1 game (Spore): Includes - 1 DVD-Rom game - 1 Instruction Manual - Bad case of digital herpes (SecureRom).
For the people marking it down to one star, that involuntary option is bad enough to mark down the whole package. According to the rules, they are well within their right to single out a feature/function and complain about it. As long as they don't start commenting on other reviews ("Guy X is stupid! This Rox!"), getting "inappropriate" or posting/linking to outside content they are fine to say whatever they want about the item.
Parsifal
SolidEyeSystem
Posted 12:57 PM 13/9/08
Amazon pulls stuff like this all the time.
SolidEyeSystem
okkervil
Posted 2:56 PM 13/9/08
@bangbangblah:
The misleading part is having only 3 activations for a game you purchased and having no mention of it on the box or on Amazon's web page where it is purchased. They were just trying to inform the less up to date customers.
okkervil
MattB
Posted 2:49 PM 13/9/08
@NeonLight: It's more that it hasn't yet got in your way. Maybe you'll be lucky and it never will.
Equally though you may one day install Spore on a new computer only to find you have no activations left. You may find the DRM starts causing issues with your optical drive (as other DRM systems have done in the past). There may be a security hole in the SecuROM driver which allows hackers to take over your machine (Hasn't happened yet, but it's surprisingly possible).
You may find the risk is acceptable and that's fine, but to others it is a big deal. To each their own really.
MattB
sqlrob
Posted 3:11 PM 13/9/08
@johnwonderbread:
SecureROM and StarForce are easily trojans
Any Windows computer I have will *NEVER* be on the internet, so activating via internet is not a possibility for me.
sqlrob
theEnemy
Posted 3:01 PM 13/9/08
The reviews are still there..
[www.amazon.com]
theEnemy
Altima NEO
Posted 4:08 PM 13/9/08
And EA still doesnt get it
Altima NEO
AllegraStreit
Posted 4:30 PM 13/9/08
Xennas: Quick answer is, SecuROM changes certain things in your system registry, and isn't always effective even when you do everything right. Furthermore, it's presence is rather difficult to remove. For a longer answer, do a google search.
I don't like SecuROM and haven't bought software that has it. However, Amazon reviews are supposed to be reviews, not a private blog to rail against the gaming industry. If you were to mention the DRM in the context of a discussion about the whole game that's different. But going on about DRM without talking about the game is absurd. It'd be like writing a CD review, railing against the record industry without mentioning the music on the CD. Or a DVD review that fails to mention the movie in its tirade against the MPAA. There's a place to do these things, and Amazon is not it. Posting reviews on Amazon is not a right. It's their forum, they make the rules. They're pretty good about having multiple perspectives. I've said enough.
AllegraStreit
subterfunk
Posted 8:36 PM 13/9/08
you know what i like? i like how in itunes, you get to authorize computers for drm protected music. sure, i hate drm, but at least apple gives you the choice of what computers to play it on. and you can even decide to remove all authorization to make sure that old computer you sold your cuz won't play all that boyzIImen you would rather keep to yourself.
subterfunk
Agnates
Posted 8:28 PM 13/9/08
@AllegraStreit: Actually, it's rather fitting on a game review, because, you know, it's obviously important for some people, even you don't buy a game that has it, so these reviews do a good job of informing potential buyers this particular game has that software and this particular game may cause all such issues and this particular game doesn't have to have such software because other games don't and he can buy those instead, where a publisher doesn't risk your PC's well being by putting such software inside it.
Agnates
mizeriq
Posted 9:10 PM 13/9/08
@sqlrob: So Securom was an anti-hacking program(because warden sure as hell isn't DRM)? That's news to me(and everybody in the world, except you)!
mizeriq
Infamous.mpgEU
Posted 11:09 PM 13/9/08
Buy Spore...
If DRM stops you download the crack, not the full game.
Problem solved.
DRM is here to stay thanks to people downloading games. And If you download games because they have DRM in some lame protest, you are just going to make the problem worse.
Infamous.mpgEU
sqlrob
Posted 11:41 PM 13/9/08
@mizeriq:
Anticopying is DRM, not all DRM is anticopying.
So with Warden do you still have the RIGHT to run anything you want on your DIGITAL computer?
sqlrob
Erode
Posted 12:39 AM 14/9/08
@Infamous.mpgEU: It's not my responsibility to clean up the mess EA made. I'm not going to buy Spore, only to have it essentially crash my system (like Bioshock did) and say "Well, EA knows best, I'll just work around it"
For $50, I expect to OWN and be able to PLAY that game without it eating my computer from the inside out.
Erode
Shockadin
Posted 12:35 AM 14/9/08
@subterfunk: i hate that system because i think its a deauthorize all every 6 months, but I have 5 computers, can go through more than 5 computers in 6 months, and I reinstall OSs which means reinstalling itunes making me authorizing the same computer more than once if I forget to deauthorize. Meaning, most computers I use can't even play my iTunes music.
Shockadin
Shockadin
Posted 12:32 AM 14/9/08
Of all the millions of products, it just happens to be Spore?
Shockadin
andrewmedina
Posted 12:52 AM 14/9/08
i was looking forward to spore, but meh.... i'll find better games.
andrewmedina
Benjo
Posted 1:40 AM 14/9/08
Looks like Mr. Wright has a little corporate ace up his sleeve.
Benjo
thecrimsonalchemist2
Posted 2:18 AM 14/9/08
@equalsign: It's fixed for me too.
thecrimsonalchemist2
Duoae
Posted 2:16 AM 14/9/08
@verrius:
"look at Titan Quest, where crackers only got it to start up, leaving in some "quit the game if this is not a legit install" stuff in the game. There's also the everpresent risk of getting a trojan."
Er yeah, did you buy Titan Quest? The problems affected legitmate customers too. In fact the developers admitted that most of the problems after release were caused by the fact that they couldn't tell whether they were coming from pirated versions or legitimate versions and thus made it much more difficult to fix.
The game is still buggy even after a patch and Immortal Throne didn't make the situation any better.
Duoae
blueshoals
Posted 3:08 AM 14/9/08
There's no way I'm buying this until this security thing is removed.
blueshoals
Messypandas
Posted 4:15 AM 14/9/08
So the game was on the internets beore the game was released effectively rendering the DRM thingy worthless. Why not just remove it and subside the doubts of customers holding off because of the security thing?
Messypandas
BigDragon
Posted 5:10 AM 14/9/08
Amazon is full of BS. EA is now actively removing and banning people from their forums and the Spore forums for complaining about the DRM.
The DRM is just one issue on a list of things that went really wrong with this game.
BigDragon
NintendoFanBoy64
Posted 10:32 AM 13/9/08
Amazon can do what it wants with it's own site.
Why the big fuss?
NintendoFanBoy64
Nside
Posted 9:35 AM 14/9/08
@goddessakasha: "I've also never understood why people have a habit of wiping Windows from their hard drives so often."
I don't reload it, I revert back to a minimalist disk Image I have on a network drive. It takes me 7 minutes, to get back to a nice clean defragmented version of windows and a few basic programs. the whole process takes about 20 to 30 minutes because I then update windows and re-save the image back to the Network drive. Sometimes, If there's a program I found that I use quite often since the last back-up, I'll install that before making an image.
Why do I do it? Well, #1, it's faster and more reliable than a virus scan. #2, it's faster than going through the list of programs and uninstalling anything I thought I'd use all the time, but only ended up using once or twice. It's easier than installing a program to hunt down registry errors and incorrect file paths. ...etc...
Now, I don't expect everyone to do things the way I do, but then I get the benefit of trying out programs without worry that they'll screw up my system. I also don't have game files for games I haven't played in 3 years on my HDD either.
Is that enough reason? You may not agree, but it's how I do things, and works quite nicely.
Nside
Superlocke
Posted 1:08 AM 15/9/08
@pasquinelli: Then smarten up. It's not actually DOING anything, it's only hurting the paying customers.
DRM never HAS and likely never WILL stop pirates. Limiting someone's legit purchase to 3 installs and then making it useless is just ridiculous.
Superlocke
Sorshha
Posted 1:53 AM 15/9/08
@kingmanic:
But its so fun....
I just share the copy with my friend. He installed it on his laptop(because its not like spore takes much to run) and i get away with a Spore clean pc!
Sorshha
dcartist
Posted 10:43 PM 15/9/08
I will never buy anything with a DRM that mucks with my OS.
Especially not after the history they have with audio CDs and DRM shenanigans.
They're scum.
dcartist
Pacha
Posted 11:35 AM 13/9/08
And whats with the every 10 day activation?? so if your internet is gone for more then 10 days, you CANT play your legal bought game...
worst copy protection in history
I mean hell, even with Steam, after the first on-line authentication, you can put Steam in offline mode and play it without the 'net forever.
Pacha
Ice-9
Posted 1:12 PM 16/9/08
*****
Ice-9
Xtreme_Hindu_Cow
Posted 4:28 PM 17/9/08
this utter bullshit obviously. i won't be shopping at amazon anymore. this is inexcusable. A customer should be treated more fairly than this.
Xtreme_Hindu_Cow
deathkittin
Posted 6:16 AM 14/9/08
What happened is pretty obvious, one employee decided to delete it all and the higherups found out about it and decided they didn't want to allow it.
It's disturbing that there does not seem to be any alerts to others when things are deleted, there seems to be nothing stopping someone getting a job at Amazon (not exactly hard, it's hardly high-brow work) and silently removing bad reviews on certain publishers, editing, etc - if it was not done on such a large scale, no one would've ever noticed how biased Amazon were.
deathkittin