Microsoft Retrofitting 360 Wheels: Some Overheat, "Release Smoke"

360wheel.jpgMicrosoft have just announced they're giving out free retrofits for all 360 wireless racing wheels sold, following some complaints they've received from users experiencing problems. Problems like...overheating. No shit. Seems a few owners have, while using the power supply (ie not in wireless mode), had their wheels overheat and spew smoke. Microsoft are recommending users hold off from using the power supply until they can get a retrofit, and have contacted all relevant product safety bodies in order to get the word out. Overheating. You gotta be kidding me. Press release follows.

Free Retrofit for Wireless Racing Wheel

Published August 22, 2007

As a precautionary measure, Microsoft Corporation is voluntarily providing its customers with a free retrofit to the Xbox 360 Wireless Racing Wheel. The Wheels were manufactured during 2006 - 2007. A component in the Wheel chassis may in rare cases overheat and release smoke when the AC-DC power supply is used to energise the Wheel.

There have been no reported incidences of fire, personal injury or property damage due to the Wheel malfunction. Despite no known safety incidents, we are advising our customers about this because of our strong commitment to ensuring that our products are safe and perform to our design specifications.

Owners of the Xbox 360 Wireless Racing Wheel should visit www.xbox.com/support or call Microsoft at 1-800-4my-Xbox to register to receive the retrofit and protect against the potential hazard described above. Instructions will be provided with the retrofit. We are notifying and will be coordinating our response activities with the relevant regulatory agencies such as the US Consumer Product Safety Commission. This may impact delivery dates.

Owners of the Xbox 360 Wireless Racing Wheel should stop using the AC-DC power supply until they have obtained their retrofit. Owners may continue to operate the Wheel using battery power. While operating in battery mode, the force feedback feature will not be available. Once retrofitted, owners may run the Wheel using AC power and reactivate this feature.


Comments

    Heh. That's funny.
    I got this letter from MS in the mail yesterday:
    "”Dear Wireless Racing Wheel Owner:

    Thank you for registering to receive the free wireless wheel retrofit.

    We are contacting you to let you know that you will be receiving a pre-paid shipping carton for you to send your Wireless Racing Wheel to Microsoft. The carton will be sent to your registered mailing address, and will contain packing materials, a return pre-paid shipping label, and instructions for the return.

    You should receive a retrofitted Wireless Racing Wheel within 2-4 weeks of it’s receipt at Microsoft. After the retrofit, you can use the AC/DC adapter.

    For further information and support, plesae contact www.xbox.com/support”

    Sounds like it's not a problem!!!

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