Rumour: Live Issues Wiped Some Unlocked Achievements

Recovery operations used to try and fix the stability issues Xbox Live has been sporadically may have resulted in unlocked achievements relocking, according to site Ripten.

Dan Landis wrote that he had unlocked some of the more difficult achievements in Guitar Hero II, and then noticed recently they had disappeared, so he called Xbox 360 support.

The support person told him, Landis says, that disappearing achievements was a known issue with Halo 3 and "all other games." The person then launched into an explanation about why it was happening:

Basically, while attempting to "fix" Xbox Live, they've systematically been rolling back and recovering portions of their servers to weed out the bugs. Again, this is not the "official" word from Microsoft, but the guy on 1-800-4my-xbox said that's what was going on. He seemed to know what I was talking about when I told him my issue, so that leads me to believe he's not just making stuff up.

I'm a little dubious about this rumour, mostly because we here at Kotaku haven't received a single report about this happening to anyone. I also nosed around in the official Xbox forums and couldn't find anyone complaining about losing an achievement, and you'd think that would be a vocal issue. I've emailed Live Director Larry Hryb about the rumour, but since he's nose deep in CES right now, I don't expect to hear anything back immediately. Once I do I'll make sure to update.

In the meantime, have any of you run into this problem. I don't think I have, but I don't keep that close an eye on my achievements.

Xbox LIVE Server Problems Cause Achievements To Disappear [Ripten]


Comments

    I had this happen to me last Thursday and immediately sent off an email to XBox LIVE support. When they got back to me - on Monday - they told me that I would have to call to get assistance with accounts. When I phoned support and explained that I had lost my achievements, they told me that "technically, it shouldn't happen" (seriously?). 45 minutes later, I was told that there was nothing they could do.

    I lost most of my achievements for most of my games; I had the majority complete for Mass Effect, Halo 3, Gears of War, etc. My gamertag shows that I have completed Mass Effect without completing any of the prior planets (http://live.xbox.com/member/Marowi). Unfortunately, it would seem that Mass Effect tracks a lot of that stuff per-profile, and won't unlock it again (I played through for a few hours last night to start regaining the points). I figure the only alternative is to delete my profile and start over. However, I have 12 months prepaid on XBox Live - does anyone know if it's possible to completely delete this gamertag and start afresh (with the same name), without losing that time?

    My HALO 3 ACHIEVEMENTS WON'T UNLOCK EITHER EVEN WHEN i HAVE ACHIEVED WHILE PLAYING IN RANK GAMES!!!! DOES ANYONE KNOW THE PROBLEM WHY I MY ACHIEVEMENTS WON'T UNLOCK??? IT REALLY SUCKS

    i unlocked all achievements for battlefield bad company except the online ones. then i signed up for xbox live and the account with the achievement is duplicated and the live account is the same as the one with achievements except no achievements... WTF?!?!?!

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