Microsoft Extends Warranty For 'E74' Failures

For a few months now, Xbox 360 users have been quietly venting about a "new" hardware fault with the console, where instead of displaying three red rings, machines would display an "E74" error.

Just because it didn't flash the iconic red rings, though, doesn't mean it wasn't bad! If you got it, your console would flash a system error warning (pictured above), and it meant your machine was fried. Which is probably why Microsoft have decided to issue an extended warranty for the fault, similar to the one offered to red ring sufferers.

While the majority of Xbox 360 owners continue to have a great experience with their console, we are aware that a very small percentage of our customers have reported receiving an error that displays "E74" on their screen. After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console. As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007.

That's the, uh, "good" news. The better news? If your machine suffered from an E74 previously, and you had to pay for repairs, Microsoft will refund you the amount over the next 4-12 weeks.

Just when you thought it was safe to go back in the water! leave your 360 alone without fear of it dying in your arms!


Comments

    No more than 6 months ago, I had to shell out $130AUD to get my console repaired because of E74. Decided to die 12 days after the single year warrenty ran out. :(

    Sweet! I have 3 months until my 360 is 3 years old, have E74, and have been hoping it'd red ring so I could get it repaired for free.

    Apparently it red ringed once or twice, but I wasn't there to see it.

    NEW 360 FOR ME.

    Would be cool if I got one with an HDMI port and a free month of live - I mean this WILL be my 3rd 360...

    Sweet! I have 3 months until my 360 is 3 years old, have E74, and have been hoping it'd red ring so I could get it repaired for free.

    Apparently it red ringed once or twice, but I wasn't there to see it.

    NEW 360 FOR ME.

    Would be cool if I got one with an HDMI port and a free month of live - I mean this WILL be my 3rd 360...

    Sweet! I have 3 months until my 360 is 3 years old, have E74, and have been hoping it'd red ring so I could get it repaired for free.

    Apparently it red ringed once or twice, but I wasn't there to see it.

    NEW 360 FOR ME.

    Would be cool if I got one with an HDMI port and a free month of live - I mean this WILL be my 3rd 360...

    Wow, just, wow.

    I'm tremendously happy with my decision in the very beginning to not support microsoft coming into the console market. Their business ethic is disgraceful, that was my biggest reason, they'd want to annihilate and gain market share, no matter the cost. Now that they've had time in the industry, it shows they had no intention of even putting out a reliable, quality product.

    I usually avoid sensationalism, but allow me to have some fun with this.. wow, what scum.
    The rumor was that nxe changed the system diagnostics, to display the E74 instead of rrod under certain conditions. This was mostly written off as some conspiracy, the idea that microsoft would change the error report as to avoid honoring the extended warranty and free repairs does sound a little far fetched.

    But this is basically confirmation that this is exactly what happened.
    "we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console."

    So they got caught out (Joystiq and a few other places have been pushing hard on the issue), and now come to the rescue honoring the extended warranty that they should have been honoring anyway.

    Rebuts or any other take, anyone?

    @ dartmerc

    Another take? Rather than using NXE as a cover, I reckon it's as simple as a crappily-designed product with multiple hardware iassues. One of the issues was (perceived as being) larger than the other (RROD as opposed to E74) so it was isolated for the 3 yr warranty. Mine E74'd recently, I paid for the repair, no probs since, and now I can get a refund.

    All good to my ears, apart from the crappy hardware that was released in the first place. Can't fault the Live service and game library though.

Join the discussion!