Microsoft Responds To Xbox Failure Rate Claim

Microsoft's responded to Game Informer's controversial survey, which found 54.6 percent of Xbox 360s - among their readership anyway - have gone RRoD. Microsoft didn't dispute numbers or offer their own, but did concede they're "constantly improving" the 360's design.

In a statement to TG Daily, Microsoft said:

Microsoft stands behind the Xbox 360 as a superior entertainment console with one of the best warranties in the industry. We are constantly improving the design, manufacture and performance of the console through extensive testing of potential sources of any problems. Xbox 360 is pleased to maintain the title of 'most played console' and the vast majority of Xbox 360 customers have enjoyed a terrific gaming and entertainment experience since their first day, and continue to, day in and day out.

As always, when you are dealing with a spokesman, it's what's not said that's the story. In this case, Microsoft didn't even take a swipe at Game Informer's survey methodology, or the staggering 54.6 percent figure. in February 2008, they disputed the validity of a report saying the console had a 16 percent failure rate.

Then again, Microsoft probably knows that to continue the who-shot-john over its original motherboard and Falcon designs is to propagate the console's rep as a failboat. Plus challenging someone else's numbers either dredges up ones reported in the past, or creates demands for you to produce your own. Probably best to give it some "superior console" boilerplate and invite the issue to go away.

Microsoft still didn't say anything about the suck-egg customer service numbers - that only 38 percent found theirs helpful.

Microsoft Defends Infamous Red Ring of Death [TG Daily]


    It's not surprising they didn't get into a dispute over the numbers. Neither "side" is ever going to accept the others numbers as being fully representative so it's a no win situation. They're simply remembering their Marketing 101 training by using positive reinforcing statements that people will agree with or are vague enough to be difficult to dispute.

    Yeah, their warranty is the best... but does that really matter when no one finds it helpful? yeah sure, you could buy that status by wasting plenty of dollars on a problem that could've been fixed quickly, but hey, that's microsoft! They've just been caring about personal status over quality since the 80's!

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