No Refunds For Cancelled Game Rile Zynga Users

Casual game players still have hardcore priorities, as social game behemoth Zynga is discovering after its plans to drop Street Racer on Monday without refunding players' balances incited a user riot.

Not helping matters was the fact Zynga, valued at some $US5 billion, didn't do what most large companies do and offer some veneer of an explanation for killing the game, no matter how unpopular it was, relatively speaking. The game's installation base isn't known, but many had spent cash on in-game items that are more than just worthless on Monday, they're gone forever.

A statement sent to Develop Online offered credits for the exact amount of their purchases, "plus an additional 100 units of premium currency," in any other active Zynga game, "as an acknowledgment of the inconvenience."

Players and fans are still pissed; Develop speculates the game is still profitable. Not helping matters was Zynga's manner of saying goodbye - sans apology or explanation, just directing Street Racing players to try out FrontierVille. The reference to FrontierVille has been removed, but no further info on Street Racing's demise has been offered.

Zynga Bid To Quell Street Racing Uproar [Develop via Joystiq]


Comments

    Moral of the story....dont purchase pixels. Doesnt suprise me, Zynga lately have lost all respect the the amount of bugs and lack of support among all the outlets they have. Worst seems to be with mafia wars on myspace at the moment, its buggy as hell and hasnt been updated since april, which before hand wasnt updated till late last year, whereas compared to facebook, they've had constant updates and fixes, I guess what makes people most angry about is the time they put into it and its just gone up in smoke.Zynga seriously needs to get their own servers and consider transferring all accounts to the one site, and update that constantly rather than just facebook

      I agree with the Zynga hate, but 'don't buy pixels' as a moral? What about all those people who get DLC? In fact, what about downloading a game off steam? In all cases you are paying money for a relatively equivalent amount of game. A dollar is a crop. 15 dollars is DLC. 7-100 is a game.

        I think you took that a few steps too far lol. By "Don't by pixels" I would imagine Matt means items that you aren't able to download and store on your computer/console. DLC and Steam games are all stored on something in your possession, whereas the zynga stuff is just in an account on their servers.

          There isn't that much difference: in both cases your purchase can only be used with permission of someone else (Zynga in the case of the Facebook games, and the company running the DRM in the DLC case).

          If Microsoft shut down the Xbox Live DRM service, or Sony shut down the PSN DRM service, you'd eventually lose access to all your purchases.

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