Microsoft Says Xbox 360 Disc Read Problems Caused By Old Update,

Microsoft Says Xbox 360 Disc Read Problems Caused By Old Update,
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Yesterday, Kotaku Australia reported that a software update for the Xbox 360 was causing some consoles to stop reading game discs, which Microsoft was addressing in the form of all-new Xbox 360s and free Xbox Live subscriptions.

The original report presumed that the issue was related to the forthcoming software update for Xbox 360 that boosts game disc storage space and introduces new anti-piracy measures. That’s not the case, according to Microsoft.

“The console replacement plan that is the subject of some of today’s headlines is related to a previous update, NOT the system update that has been in public beta and will be deployed shortly,” writes Larry “Major Nelson” Hryb on his blog.

“The new disc format that is part of the beta has been rigorously tested across all Xbox 360 models and there are no known compatibility issues.”

So fret less about the impending software update for the Xbox, lest ye be a pirating scallywag.

Clearing Up Some Confusion [Major Nelson]


  • Does this mean that my console which was ruined and stopped reading disks after the January update, will be replaced by microsoft?

  • But didn’t the guy at the centre of the original story (i.e. the guy who got the replacement 360) say that his console was still reading discs ok? If it WASN’T broken by the previous update, why did they replace it?

    • Because it relates to a new format of the discs games come on – no games have yet been released with this format so all CURRENT discs will work.

      • Oh, OK – I thought it was the forthcoming update that was introducing the new format, not the old one.

  • I just got off the phone to Xbox customer service support. I spoke to an unhelpful manager by the name of Fritz. I have been explained I have to pay $120 for their customer service to fix this problem. Even though Xbox caused this problem with the update. I do not have Xbox live so the update came from a new game purchased recently. Thanks now to Xbox my system can only play DVD’s and Xbox will not amit to any fault. I was advised in Australia their is no DVD read fault at all registered. People have paid the $120 to receive a re conditioned Xbox. THis is because my Xbox has run out of warrenty so too bad? I am just wondering what to do now. I am looking at taking this to consumer affairs and to bring as much publicity on this. I did hear Microsoft was issuing out free consoles to people affected with this update error. Apparently in Australia according to their manager Fritz this has never happened as their is no problem according to him. So that is great customer service!

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