Rockstar No Longer Blaming PlayStation Firmware For Rare L.A. Noire PS3 Overheating

After sending mixed signals last night that PlayStation 3 firmware 3.61 was causing some PS3s to overheat while running L.A. Noire, Rockstar Games said today that the firmware isn't the culprit.

"We have received a very small number of customer support questions about PS3's overheating or shutting down while playing L.A. Noire," the company said in a statement on its blog which is jointly attributed to PS3 maker Sony. " At this time, Rockstar Games and Sony can confirm that neither L.A. Noire or firmware update 3.61 are causing the PS3 hardware to overheat. We are both committed to working hard to find solutions to this and any issues that may arise."

That's a very different take than the statement that briefly appeared on the company's official forums last night. It read,in part: "We have confirmed locally that multiple games (Rockstar and non-Rockstar) overheat or freeze only when 3.61 is installed." That statement was soon retracted.

We've been running L.A. Noire without any hardware problems here at Kotaku on both a PlayStation slim model and an original 60GB PlayStation "fat," both running 3.61. We had zero incidents of overheating despite playing the game for a couple of hours at a time and leaving it idling, on its menu screen—a process that engages the system's disc drive far less frequently—for longer.

Rockstar urges anyone with overheating problems to contact the following:

Rockstar Support: www.rockstargames.com/support

Rockstar Support on Twitter

PlayStation 3 Support

PlayStation 3 Support EU

Rockstar Games and Sony Joint Statement on L.A. Noire


Comments

    Looks like someone got bitch-slapped by Sony for their comments.

    So where's all the people going "Oh, maybe I shouldn't have been saying 'LOLOLOL SONY AM SHIT LOLOL HACK3R5 FOREVA IM THROWING OUT ALL SONY GOODS NOW LOLOLOLOL'"?

    Also, where's all the people beating up on Rockstar for giving such shitty advice after such limited testing?

      I'm more amused by the fact they jumped the gun and released information that was incorrect. To all the people that thought a week from Sony was too long, here's a perfect example of what happens with premature info.

        Sony did not release information on the hack until a week AFTER they learned it was a hack.

    No mention on the 360 users suffering freezing issues? It's frozen my 360 multiple times!

      Nah, it's not Sony's fault so no-one's interested

    So Rockstar replied to my PS3 overheating ticket saying that they've "confirmed" LA Noire is not the cause of the problem. Are they not taking our feedback seriously? My console works perfectly fine with EVERY other game. LA Noire is the ONLY game that causes problems with my console and forces it to shutdown, sometimes even within 5 minutes of starting the game. So, I must conclude the LA Noire is the cause. What other explanation could there be? I believe Rockstar's "confirmation" is in error and plead with them to reinvestigate the issue. From their reply, it sounds like they are abandoning the customers that paid good money for their game...

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