Online Game Suffers "Catastrophic Hardware Failure"

Sucks to be a Heroes of Newerth player this week (or next week, or the week after), after the game's servers suffered what's being called "a catastrophic hardware failure".

The DotA clone, a popular online game in the niche PC strategy genre, will be out of action without an estimated time of return after the mishap. An original notice on the game's site reads:

During our scheduled maintenance period this morning we had a catastrophic hardware failure across a number of systems including some of our backup systems. We have the capacity and ability to recover from this failure. However, due to the extent of this failure we cannot provide an ETA on when service will be restored, we will continue to provide you updates as they are available to us.

Going into more detail, a representative from the developer, S2 games, wrote:

We attempted to upgrade the processor on our database boxes. Both of our servers were simultaneously taken offline while the new hardware was being put in place. During this period of time, the file systems on BOTH boxes were destroyed. If this boggles your mind to the point that you can't believe it could happen, you would be in the same exact boat we are! It seems almost statistically impossible, however, it is in fact what happened.

This leaves us with no hardware to operate our DBs from until we can get new servers online. The reason for such a catastrophic situation is that this hardware is not the type that is simply sitting around, even in the largest hosting facilities in the world (in which we host at). We are scrambling to bring our systems back online temporarily so you can play the game through other short term methods while we get new hardware online.

Bad news for fans of the game, and its developers, but it's at least refreshing to see people being honest enough to use the word "catastrophic" instead of trying to cover its tracks.

HoN Downtime 6/21/11 [HoN, thanks Paul!]


Comments

    I even have downloaded League of legends in desperation.
    S2 NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO...
    meh, maybe its a good thing, my pile of shame isn't getting any smaller.

      Give it a good chance and you'll enjoy it. Initially the design changes to dota are weird but they grow on you :)
      Rely on the matchmaking and avoid playing custom games and you'll be fine too.

    DOTA 2 will kill them all anyway :P

    Me and my friends stopped playing this. It's constantly up and down, being hacked, whatever. It's beyond the joke. I'd go so far as to say that I want a refund, because S2 obviously can't look after their network. It's the most unstable online game I've ever played.

    Just waiting for a new offer from another DOTA clone to come in a sweep it all up.

    Really glad I stuck with LoL instead of buying HoN after beta!

    At least the developer let people know exactly what's happened and what they know in a very timely manner.

    Compare that to Sony handling the PlayStation Network outage.

    "being HONest enough to use the word “catastrophic”

    I like what you did there

    LoL expect an injection on the servers :P

    Guess they've learnt a lesson about not upgrading your main server and your backup at the same time. Seems somewhat obvious - but maybe that's just me.

      Lol that is a good point.

    I find the fact that the dota clone that makes people pay to play suffers a massive hardware failure to be incredibly ironic.

    Good thing LoL has a more original art design, varied heroes and resolved item system that made me want to play it over HoN.

    That and no denying.

      I love how you say no denying as if its a positive thing.
      LoL is the easymode, slightly less attractive, retarded brother of HoN.
      Can't wait for Dota2 tbh

        DoTA2 will be the best of all of them. LoL is too casual, and HoN is too unstable. DoTA2 will destroy them because of this.

    They've rolled back the game 13 days, but the first thing they were worried about was people who had bought accounts/gold coins, instead up backuping their master database more then twice a month.

    They have the servers back up but had to roll back everything to june 9th. But then they have temporarily unlocked everything in the store too. It still beats LoL no matter how dodgy the servers are

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