GameStop Apologises For Deus Ex Coupon Removal With Gift Cards

Hoping to assuage customers angry over having their games opened and rifled through prior to purchase, GameStop is offering everyone that purchased the regular edition of Deus Ex: Human Revolution for the PC a $US50 gift card and a Buy Two, Get One Free used game purchase. All better now?

Even the most hardcore GameStop devotees found it hard to support the retailer earlier this week, when it was discovered the company had ordered employees open up copies of Deus Ex: Human Revolution for the PC prior to sale, removing the coupon for OnLive, a streaming game service that will soon be in direct competition with GameStop's own streaming service. According to the retailer, publisher Square Enix included the coupons without consulting GameStop, and the company could not suffer promoting the competition through the sale of Human Revolution.

The fallout led to a recall later that same day, with Square Enix agreeing to take back unsold copies of Deus Ex and shouldering some of the blame for the whole sordid affair.

Now GameStop wants to make things right. According to an internal email that has since been verified with retail locations, anyone that purchased a copy of the regular PC edition of Deus Ex: Human Revolution from GameStop is entitled to a $US50 gift card, as well as an offer to buy two used games and get one free. Customers that purchased the game via the online store are included, and both they and members of the retailers Power Up Rewards card program will be notified via e-mail of the offer.

Is this enough to placate jaded customers, or has GameStop dug themselves too deep a hole?


Comments

    So I bought this from EB games, which is a division of gamestop and was pretty pissed to find no onlive coupon. is EB games in this deal too?

      I doubt the coupon would be offered outside the US, so I bet it was never even included. Far as I know Onlive is only available in America (or at least marketed there, with our crappy ping we wouldn't be able to use it properly)

      Eurogamer reported the onlive codes are US only:

      http://www.eurogamer.net/articles/2011-08-25-pc-deus-ex-onlive-code-us-only

    Since onlive isn't available in Australia, I doubt our copies had coupons in them and hence, EB will not do this, since they didn't take them out to begin with.

    On the topic of apologies can we get Eidos to apologise for the shitty port that is DXHR? Great plot yeah, but everything else is horrid.

    People don't apologise for things just because you don't like them.

      If that's directed at me then it's nothing to do with not liking anything. It's a full DX11 game with graphics that are average by DX10 standards, lifeless voice acting, horrible character model movements that are more like marionettes than people, terrible lip-syncing, sub-par pre-rendered cutscenes, a cover system that is far from fluid and a character who despite his SWAT training is about as good with a gun as an armless infant.

      If your comment wasn't directed at me then ignore this rant.

        Are you even playing the same game?

          Indeed I am with everything on full. Though which fault that I pointed out do you disagree with?

    "the company had ordered employees open up copies of Deus Ex: Human Revolution for the PC prior to sale, removing the coupon for OnLive, a streaming game service that will soon be in direct competition with GameStop’s own streaming service."

    I had to do a double-take when I read this. Holy shit. Ahahhaha, is this for fuckin real?

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