In anticipation for tomorrow’s official launch of BioWare’s Star Wars: The Old Republic online retailers began shipping copies of the game to customers early so they’d have their registration codes ready. Unfortunately that trick only works if the box has a registration code in it. Many did not.
Judging by the number of complaints in the Star Wars: The Old Republic forums, quite a few purchasers of the collector’s edition of BioWare’s first MMO have found the registration cards included in the box’s DVD case completely bereft of visible numbers; some copies seem to have come without the game disc at all.
Without that registration number, once the two-day grace period expires players will be unable to play the game until their situation has been resolved.
Fortunately BioWare is aware of the issue and have posted instructions in the forums detailing how to address the issue with support.
Thank you very much for your patience.
In order to best assist you, we ask that you please send a request in game ticket or an e-mail to email@example.com with the subject missing product key.
Please make sure you include as many details as possible and a list of the item missing, product code or anything else.
Make sure, you include missing product key in the subject please and in the message itself.
Please use the exact same subject as displayed; this is a very important point.
If you have already sent an in game ticket, please try to update the subject and the message, or if you cannot, please create another one.
Thank you for your patience.
In case you missed it, they thank you for your patience.
Aside from long queue times and some buggy performance issues, the early start launch of Star Wars: The Old Republic has gone relatively smoothly from a technical standpoint. Looks like BioWare saved the best bugs for production.
CD-Key Missing [Star Wars: The Old Republic Forums – Thanks, Katsumi!]