When I left my apartment building this morning, their was water pouring through the light fixture in the lobby ceiling. I’m actualy a little worried our swimming pool has overflowed and flooded the building. These floods are serious. However, if you’re with iiNet, and your internet is affected, it looks like there’ll be some support.
A release from iiNet, informed us that it has set up several different kinds of relief for folks having issues with their connections as a result of the floods.
Customers located in areas affected by the flooding should contact their Internet Service Provider directly to receive extended payment options. Any associated fees will also be waived.
In areas where homes have been damaged due to flooding, the following relief package will be provided:
• Cancellation, without penalty, of the fixed line service and reservation of the customer’s telephone number for a period of 3 months.
• Free connection to alternative premises/accommodation while a customer’s home is uninhabitable.
• Cancellation, without penalty, of any broadband or Dialup internet service.
• Free installation of any ADSL internet service at the customer’s new premises within a 12 month period and continuation of existing contract (where relevant and with no penalty).
Michael Malone, iiNet CEO, said that staff will be on hand to help those having problems.
“Challenging weather conditions can cause a lot of inconveniences, so we hope to provide some comfort to those customers affected as they’ll have one less thing to worry about,” said Malone.
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