Retailer Sends Copies Of Madden Instead Of Mass Effect 3. Whoops.

Retailer Sends Copies Of Madden Instead Of Mass Effect 3. Whoops.
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Sounds like “some” customers of online retailer Newegg who pre-ordered a copy of Mass Effect 3 didn’t get what they paid for. They got a game, delivered on time, only it was...Madden 12.

An email sent by the outlet reads:

We’re contacting you today regarding your recent purchase of the Mass Effect 3 Xbox 360 game. It appears there may have been an error when fulfilling and shipping your order. We’ve received reports that some customers may have received Madden NFL 2012 Xbox 360 instead of the intended product.

To correct this error, a Customer Service Representative will be contacting you at the phone number provided by you within your account to arrange an advanced replacement, if necessary. The Representative will also arrange an RMA with a prepaid return shipping label. Please note that when arranging advanced returns, we do require a credit card number to be on file in the event the originally-shipped product is not returned. Please expect this call within the next 2 to 3 business days; of course, you may contact Newegg customer support earlier as well if you wish.

We deeply apologise for any inconvenience this may have caused. As a courtesy, your advanced replacement game will be shipped via overnight delivery at no additional cost to you in the hope that you receive your game as quickly as possible.


Newegg Customer Support

Reasonable enough, I guess, though some compensation would have been nice for those who will be spending the weekend without the game they’d paid to be spending the weekend with.

Reader Albert was one of those affected, and rather than get down about it, he decided to kill some time in PhotoShop instead, sending in the above image. Which, given my Mordin is actually dead, has actually bummed me right out.

Thanks a lot, Albert.


    • My thoughts exactly. Newegg is 100% wrong here and letting people keep the Madden copy is just compensation for the trouble.

      • I wonder if they’ll try and re-sell them as new? That’d be a problem if the people already redeemed the online pass…

  • Well it’s better than the local EB where I picked up my copy today. Some Omni Blade Editions had no game discs in at all and there was a line of customers coming back. Good times.

    • Yeah, well I went to an EB midnight launch for ME3 where they had cake and it’s given me the liquid hot magma shits all day. Now I don’t need to lie when I call in sick – but being confined to the throne means no game time either. It’s still within the 7 day return period so I’m rolling on up this weekend with my now defective arse.

      Lesson Learned – Do not eat free food from EB Games that has likely been prodded and sneezed on by the beardiest of necks.

  • Ha ha ha ha ha. Suck crap. I still prefer to buy my games retail. Oh, and I got an omniblade edition from EB and got my discs inside… might have just been a one off issue. Don’t see how they couldn’t have the discs in them though, since the standard edition game is sealed inside, then the metal case, then the omniblade. Are you sure it wasn’t the DLC codes, as the guy at my EB said they were shipped separately and they had to put them inside the boxes?

    • The omni Edition was done by EB themselves after EA designed CE preorders sold out. Therefore EB has to do their own packaging. That’s what the store manager said anyway.

  • Reminds me of the simpsons episode where homer orders a weight loss audio tape to play while asleep but they’re out so they just send him a tape to improve his dialect.

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