GAME Australia Has Gone Into Administration

We've just had confirmation that GAME Australia has gone into administration.

Earlier this morning staff members informed Kotaku Australia that GAME wouldn't be receiving copies of Diablo III due to payment issues with its shipping companies, and many reported issues with GAME's website.

However, final confirmation came this morning when all GAME stores were sent an email stating GAME had gone into administration. GAME's Marketing Manager also confirmed this to Kotaku Australia, but declined to give further details.

The UK arm of GAME went into administration in March this year closing 609 of its stores. Back then GAME Managing Director Paul Yardley stated he was looking for a buyer for the Australian division, but could not rule out the possibility of redundancies and store closures.

At the moment we're not aware of the impact this news will have on stores locally. We will update this story as and when more information comes to light.

Lifehacker has some information on whether or not it's safe to buy from GAME in its current state.


    bring on the sale.

      The sales have being on for weeks now. Every sale we did was a cash grab, so dont expect to roll in any time soon and find A+ titles for 50c. While I'm here, don't be assholes when you come into our stores, we are only doing what HQ tells us.

        Yay! Cheap games ahoy! Everyone knows that EB and JB have the monopoly on brick and mortar gaming in Australia. Let them fall for their shitty pricing I say!

          You are only looking at the smaller picture. What about the loss of competition this creates in retail land? This only sets AU back FURTHER in pricing standards compared to the rest of the world. EB and JB would jack their prices up if they could, don't you worry about that.

            dont buy retail boom problem solved

            To be honest, I have no idea why anyone that is even remotely Internet-savvy and has a credit card puchases from EB or JB. It feels good supporting smaller companies that put out fair (globally competitive) prices as well.

              In Ballarat, JB sells for cheaper than Game, and a lot of the time so does EB. Game's prices have always been inconsistent so I never shopped there.

            What competition? JB/EB/GAME all sell within $5 of each other, which funnily enough these days is starting to be cheaper than Steam and their ilk.

              Forgot it automatically went to the highest level comment

          mono is singular. If EB and JB are both dominant players in the market then it cant be a monopoly.

            It sounds silly, but it's entirely possibly to have a monopoly with several players in the market through price fixing. It isn't a monopoly in the purist sense of one business only holding court, but prices will be the same across the board, they will shove out other players in the market, and for all intents and purposes it's a monopoly. Even if conglomeration or evil overlords are better terminology wise.

              It's called a duopoly, or with more than 2, an oligopoly.

        $70 for mid-range games is a sale?

          They're getting smashed by online anyways

          ^ this.

      Narrow minded tosser. "Bring on the sale" said the arrogant idiot. What about all the people that are possibly lose their jobs. You people make me sick. Vultures.

        jobs are lost all the time, this isn't like some factory in a small town closing down which fucks over the whole community. This is retail..... it isn't hard to find another retail/sales GIG. So bring on the Sale :D, I want to save a penny or two :D

    This story has made me realise how silly their name is. Seeing "GAME's blah words blah" repeatedly just reinforces how weird it looks.

    Also, I hope they don't go under, there were some pretty good deals there at times. And their staff were friendly, which was nice.

      it also made it very hard to search for in google if you didnt know its exact address. would bring up hundreds of other searches with "game" in it instead.

    YAY! Less competition!

    Soon everyone will be shopping at EB Games!!!!!!!!! MWA HA HA HA HA HA!

    What? Ozgameshop? Never heard of it....

      EB are a rip off


      What about that nice Gerry Harvey and his little website thingy?

      All hail ozgameshop! Liberator from EB and their veil pricing. I always get warm fuzzy feeling each time I order from them (over 40x so far) and I know my money isn't be wasted on EB's ridiculous prices.

      For that that don't know check out: for what games should cost here.


      League of Legends indeed, Little Timmy.

    YES! That's what you get for selling me used games that wouldn't load then yelling at me for not having the receipt!

      no receipt no return, it's hardly a game exclusive policy.. dont be a tard about it

        I'm pretty sure if dont only need a receip. If you lost it u can use your bank ststement showing that you bought the item. For future reference ;)

          Not the case (well at least not where I work), as the bank statement does not show an itemised list of items purchased.

            Actually, you'll find that a credit card or bank statement depicting the sale is legally recognize proof of purchase. To refuse a refund or exchange of faulty goods with this as evidence is actually a breach of te trade practices act.

            your store could be looking at big fines if ACCC finds out. bank/credit card statements are considered valid proof of purchase since you should be able to match the number in your system. Unless you havent been keeping proper records than your in even more shit.

      Hey Lach,
      I've got a few old games that I bought off you that don't work.
      You might not remember me buying them off you and I don't have any proof that I did actually buy them off you but can you please refund me my money.

        I had the game card and the credit card I used to pay for it. I had to send in the receipt to Xbox for a cashback promotion, and my printer was stuffing up so I couldn't print out my copy. Plus, I didn't want a refund, I just wanted a working copy of Gears of War. They say they test all their pre-owned games but it's clearly a load of bullshit because the damn thing didn't load up the title.

        Also, I had bought them off the same dude 3 days ago, and I spent over $600 on an Xbox, about 10 games and two controllers.

          Lachlan, firstly, it's not their fault you couldn't make copies of your receipt. Second, it doesn't matter who you bought it from or when. It's a retail standard that if you want a refund/exchange that you MUST provide proof of purchase. Some stores aid in the recovery of lost receipts if they have a system which can search for and reprint receipts for your convenience, but ultimately it's YOUR responsibility for looking after it and no store can be blamed for not having it for ANY reason.

            How is the game card, which tracks sales, and the credit card, which they should have invoiced, not constitute proof of purchase?

              The rewards card doesn't track sales, it only shows us the accumulated total of the amount you've spent in store.
              There was an invoice, they gave it to you to hold on to. It was also your proof of purchase, which you lost.

                They sold me a faulty product that hadn't been tested, and wasn't fit for the purpose it was sold. The game didn't even load up the menu and it was scratched to hell and back. It's worth mentioning that I also bought Alan Wake and Halo 3 at GAME, both of which stuffed up due to disc read errors and stopped working. They didn't test their traded-in games. Which is illegal.

                They were more in the wrong than me. You've got to sell functioning products.

                  Wow, you cry harder than most babies. I'm weary with games I buy second-hand and always keep the receipt in it's cover of which game I bought for at least a week or two.
                  I'm in retail as well, and unless I know that I sold it to that customer, there's nothing I can really do to help them.

                  Do you have any idea how difficult it would be to test ever single pre owned game that comes through the doors? We check the disc (or are supposed to, though some stores were more lax) for scratches and marks and make a decision whether to take it or not, at my store we also show the disc to the customer before we sell them a preowned game. The receipt says that it's the only proof of purchase and that you need to hang on to it, if you sent the original off to Microsoft, that's your own fault, there are plenty of places you could have made a copy of the receipt, like at Officeworks or even your local library or Newsagency.

                  If the same thing happened at a JB you would have had the same experience, no receipt no return, it's a common sense.

                  Mate, it is not illegal not to test a 2nd hand game, are you aware of how time and labour intensive that would be?
                  It's illegal not to test second hand firearms, and cars, and aircraft and boats, but they're all either going to kill you or cost you upwards of $5k to fix. And electronics can be sold broken if the buyer is properly notified that the item is broken and they will have to fix it (See 2nd hand guitar amps, hifi equipment, etc).
                  *Always* keep at least two copies of a receipt - in the IT world, data is said not to exist if it doesn't exist in three copies on three different premises. Most stores cannot search transaction records in a meaningful way, without contacting a head office and trawling through the hundreds of thousands of daily transactions. Even with the correct data and card, searching a database of that size is going to take a damn long time.

                  And finally, one arsehole staff member doesn't mean all staff were arseholes, and they don't deserve to lose their jobs just because one guy gave you a hard time.

                  Now, grow up, the lot of you - he may be a 'baby' for being so upset about something this silly, but it is immature to insult someone instead of taking their view apart analytically and telling them *why* they are wrong.

                  I'm going to head into the local Game and see what's happening, might try buy some stuff.
                  It'll be a while before the stores actually close, if no buyer is found (WOW Sight and Sound was dying a few months ago, and is still going. I haven't heard much about staff conditions, previous orders, etc, though.).

                  It's pretty clear to me that we need better laws surrounding receivership in Australia - the focus should be equally upon creditors and customers who preordered games and other items - customers aren't often seen as having a valid claim, and the receiver will pretend that the preorders are not a guarantee for a product (Having worked retail, they aren't a guarantee that you will receive one at launch - the EB I worked at was always significantly understocked, despite being in a mining town with nothing else to do, and having the highest rate of preorders per capita for a few months., but they are supposed to be a guarantee you will get one once you pay off the total of the preorder, as soon as one is available to you.).

                Plus, sif not look up the past sales on the computer. It was from less than a week ago and it was the same person who sold me all the 360 stuff. Would only take 5minutes to find.

                You're out of a job because of poor customer service like that.

                  Er, so one bad experience makes them all bad?
                  What the hell?

              Credit card/bank statements are proof of purchase. Before going on a rant, atleast know entirely what you're on about.

                Again, it isn't that easy, what do you know of the system we use? Are you an ex employee? To get a reprint of a receipt we need to go through a process no matter how old the sale is.

                They should have told you to email customer relations about it, though, but judging by your online demeanour, they probably just wanted you out of the store because you started to get aggressive about it.

                  Sorry, that was supposed to be a reply to Lachlan

                  My mum went in and yelled at them and sorted it out actually lol. Later on it turned out Alan Wake was also scratched, and I had printed off the receipt, but I didn't care at that point so I just bought it for $15 at K-Mart.

      Who buys used games these days?

        Good grief, you just made yourself look more narrow minded than Gerry Harvey.

        I personally do - but specifically rares from previous generations.

          I dont always buy used games but when I do its rares from previous generations.

    Yay for ozgameshop! Buy it today! Receive it in 2014!

      I've never had to wait longer than 2 weeks to receive a shipped item from OGS and i've ordered from them at least 10 times or more.

        +1. People here keep mentioning the wait, but I usually receive my game within 5 working days. The longest I had to wait was less than a fortnight. I must of made 20 something orders. I think people are just impatient and a couple of days becomes months in their memory.

          I'm in the same boat. Generally it shows up within 2 weeks for me. The longest was Arkham City but that was only 15 days, counting weekends.

          Agreed. My average wait is 5-6 days. I believe the longest I've waited is about 10 days, but that's what I get for ordering just before the Easter long weekend.

      not sure why so many people use ozgameshop, is cheaper and has faster delivery?

      It depends. I've ordered alot of games from them, around 20 I'd say and it can vary. The best I've had is Dead Island which I preordered and arrived two days after release. The norm though I find is 10-12 working days which I think is the extent of their claimed despatch date. However I have had two games go much longer that I had to chase up. I was told to check with the post office and "safe places". None of these yielded anything and we were in the process of declaring it lost when it arrived in the order of 35 working days later.

    I noticed when i walked past there store (in Vic) on the weekend that they had all this 'buy 2 get one 1 free sale' and 'Huge Stock take clearance sale' plasted all over the windows.

    Sorry to hear.
    Lets hope there can be some resolution where the stores are still open and not too many loose jobs.

    Bummer. I found the staff at GAME to be approximately 30% more attractive than the staff at EB. Weirdly enough that's in correlation to how much cheaper they were too.

    See you at the fire sale.

      hahaha best comment yet

      yeah there was a really pretty girl that worked at the game store near me, made paying retail prices worth while :(

    Wow... That's really sad. So I guess EB has the monopoly now. I still refuse to support EB in any way, shape or form. On another note thank god I got my copy of Diablo today.

      Well you still have JB Hi-fi, Big-W as well as EB Games

      There is still Gametraders and JB HI FI

        Most Gametraders have closed, too

      Has it broken the release date? Where did you get it from?

        You do realise the servers don't go up till 5pm tomorrow, right?

        Therefore there's no real rush to get it early, even picking it up @ 9am tomorrow will still cause wait :(

        it won't officialy break release date since there is no point but if you work at stores or mates work at stores you can probably pick up it and pre load it, or you could just wait till tomorrow morning at 1am when they are letting you download the launcher.

          Yup i realise that but i wanted to install tonight so i cant play it straight after work tomorrow :) was hoping i can get it today and miss the iternet traffic tomorrow as we also have to patch it...

            You still can, you can download the installed now and pre-load the game data.
   - enGB Installer
   - enUS Installer

        Release date of box means nothing. You cant access game servers till 15th.

    So uuuh, what about my pre-purchased copy of Diablo 3 Collectors Edition?
    Their site says shipped, but AusPost says it is waiting for collection....

    And they took out the remainder of the money on friday morning...

    I orderd my Diablo 3 Collector's Edition from them. They say that it's shipped, so I just hope that it's true and I actually get the game.

    according to my email, my Diablo III CE was shipped this morning? Be interesting to see if i'm gonna receive it.

    If anyone has any credit, pre orders, lay bys etc at any of the GAME stores around AU, and cannot use them , or only use them in a limited capacity bacause of the above story, before you start ranting and raving at the staff, please stop and think. These people just lost their fucking jobs. Not through fault of their own in any way. You may have lost ten dollars on a pre order, but these people just lost their only means on income,the means of support for their families, and will soon be unemployed. In the final weeks of GAME's trading, try to grab a bargain, because Im sure there will be plenty,have a joke with the staff, try to make a soon to be jobless person have a little better day, but please, just keep in mind that the staff dont need your shit, they have enough of it coming thier way.

      Reply to this to make it stand out.

      well it is their fault for not selling enough stock

        Are you freakin serious? On the whole I recieved better service and advise from GAME employees. Picked up some brilliant release day deals (ie eternal sonata for $10) and never had overt probs getting them to honor refunds/replacements. This is mostly service provided by the staff. Retail is a bitch to work in. Show some respect.

      This makes a GAME employee feel a little better.
      Thank you. Nice too see not all people are ass hats!

      Yeah one of my mates who I went to school with only got a job there end of last year, I feel sorry him he's going to lose it & the other two work at my local store are really friendly. I always preferred to buy games there when I was buying retail.

      Thankyou Steve, it is so upsetting to see the hate on this page for people who just want to keep thier jobs. Good to know there are still nice people out there!

      Don't feel too sad. It's entry level jobs. There's always a position available in retail, especially for store clerks. Trust me, I'm in retail part time while studying at uni. If one store goes under (like my last job at The Warehouse did) then it's not a huge amount of effort to find a similar one.

        Are you serious?
        There are vast swathes of Australia with a local unemployment rate of 15% or higher.
        It is *not* easy to find a job in retail, even if you got lucky.

      As a GAME employee who will most likely lose their job, because I work in one of the smallest stores, thank you.
      Is it sad that when I got the call, I was less concerned about losing my job and more so about having to deal with angry Diablo customers and being called every name under the sun for something out of my control??

        My brother manages a GAME, so it's not all entry-level jobs. Stop and think for a minute, Lachlan.

    Vaguely sad. I have $15 credit there. Guess I gotta spend it. Bring on the sale!

      You can't spend it if they're in administration, they're not allowed to honour reward cards.

        NooooOoOOoooOoOO!!!!! My $13.43 in credit!?!?!

        Going in at lunchtime today. I think you might be right, but if I act fast, I might be able to take advantage of stupidity! :P

          you can still spend your credit, rewards cards and loyalty points but the value is a maximum of 20% of the total sale

          Game staff aren't stupid - the only one who is stupid is you with your comment.

    Oh man, got 2 D3 CE pre ordered with them, one online and one in store, now I am super worried :P

      As per my other comment. They have CE copies so you'll get them.

    This is making me nervous as I have a pre-order at my local game and online, Should it be a good sign that the game websites reflects that the game has shipped?

    It was awfully nice of them to charge my credit card for the Diablo 3 - Collectors edition i had pre ordered this morning, that it seems i won't actually receive. :/

      Ring your credit card company and get them to cancel that fraudulent transaction. Companies are not permitted to trade whilst insolvent.

      They got copies of CE and will be shipping it - it's just standard editions that they won't be getting.

        Ah, mine seems to have shipped after all!
        Still sucks, lots of people losing jobs is never a good thing.

    Well this sucks. With EB being the only games-only stores around, and most other electronics stores not having great prices (or getting out of selling gaming things), we're pretty screwed. RRP at launch will be just fine for EB. :-\

    The writing has been on the wall for a while, that said, it's still quite sad for all the staff. Each store would have at least 6 staff members and with a couple of hundred stores, that's a lot of people out of a job. All those people gloating about the closure really should keep this in mind when you comment as many of the staff will be reading what you say.

      Keep in mind that it is game's fault that it's going into administration. Whatever we say will not change the fact that it's game that dragged itself under.

    Thoughts go out to all staff who will lose their job. Especially considering so many who work at game stores in general are very passionate about their job. Sad face.

      Thank you, :D

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