Blizzard Prompting User Data Changes After Hack

Following an attack on Blizzard's Battle.net service last week, the company is today prompting all North American players to update their mobile authenticators, change their security questions and read up on a new FAQ/guide that gives hints on improving their account's protection.

North American Battle.net Account Update [Blizzard]

AUSTRALIAN NOTE: If you play on the US servers, best to play it safe and change your passwords as well.


Comments

    Or maybe... here's an idea.... realise that all this account security bullshit is actually being drummed up so you buy the Blizzard made authenticators, and having your account hacked won't really affect anything even in the miniscule chance it does happen.

    What, they log into SC2 and lose a bunch of matches so your ranking drops? Or maybe they log into Diablo III and kill your hardcore characters? Why would anyone even bother?

    Got the same password with Blizzard I always have. No authenticator and no password changes, and I'm fine.

      because people are pricks and they will log in and kill hardcore characters, and steal all your equipment and clean out your wow characters (and even sometimes move them off server). It's not a massive deal but it's incredibly annoying having countless hours (or even years in the case of WoW) simply erased.
      It's like losing all your saved games, and accounts and achievements.
      And then on top of that they would have access to your account details, home address, email etc etc.

      You realise the Authenticator is free if you have a smartphone right?

        Just another extra pain in the ass hoop to jump through to play a game.

          Don't want it? don't use it. you don't need it to play. It just means you can't blame anyone else but yourself if you get hacked. blizzard won't take any of the blame.

      Starcraft is fairly safe, but as for Wow, I was hacked once. They sold everything they could, and mailed all the gold to a gold sellers character. Hacking has become the new gold farming. As for Diablo, when you can sell items for real cash, is it any wonder hackers have made a move on D3?

        Hacking is where the majority of the gold comes from according to Blizzard.

      Mobile authenticators are free

        but annoying and unnecessary

          Yeah, two-factor authentication is annoying and unnecessary.
          Wait what?

      Wow, pile of ignorance right here guys!

      For one, just because you don't care it doesn't mean other people don't care.

      As previously stated, you don't need to pay for an authenticator (and they're selling them at cost anyway, they make the return by spending less time restoring hacked accounts).

      Its not that they can mess up your characters or ranking, its that it enables them to take control of the account (potentially locking you out) and getting you banned through unscrupulous behaviour. I think you're the minority here, most people like to keep their accounts I think.

    My brothers account wad hacked. Blizzard have now told him that his d3 account was caught using 3rd party tools to gain an advantage and had been banned. No chance of reply etc. Gone. That's what can happen.

    Also there is no point changing your password until prompted: I changed mine and the next day they locked me out and told me told change it again.

      You can get that reversed the third party message specifically is the automatic process or warden hitting you.. Quite common if hacked.. The account team can unlock this in about 15 minutes

      You can get that reversed the third party message specifically is the automatic process or warden hitting you.. Quite common if hacked.. The account team can unlock this in about 15 minutes

    You're right, that's why I paid all of $0.00 for my authenticator (iPhone version), Blizzard is making huge profits right there!

      Reply fail, meant to be in response to Jake

      Companies are well known to use loss leaders to promote other products for example the physical authenticator or the Android/Apple are paying Blizzard for every download due to the clientele exposure.

        I'm going to ignore your lack of understanding of Google and Apple's policy on revenue share. The app is free and they sell the authenticator at cost to make a return by investing less time devoted to restoring hacked accounts (because they've been stored with an authenticator).

    These arguments pop up on the Blizzard forums all the time. Either grab the authenticator for your phone or expect to be hacked at some stage in the future. It really is that simple.

    Of course you also have the choice not to play Blizzard games which would negate my point above.

      Had a blizzard account for years, no authenticator, never been hacked.

        @Jake,

        Everyone says that......until it happens to them...

        Me? A mate of mine borrowed my laptop for an hour or so. Within a day my account was compromised. Turned out he accidentally downloaded a keylogger on my laptop.

        Since then I got an authenticator and haven't had any issues since then.

        Anyway, if they want my gold, they can pay to re-sub me (haven't played since a few months into Cata)

        You're ONE person. How arrogant can you be to think if something didn't happen to you through sheer luck that it won't or doesn't happen to anyone else?

    Considering it was Blizzard who were hacked maybe its them that should be reading the faqs on improving account security

    Jake, you may have ignored all the account security advice for years and still not got hacked, but the fact of the matter is that you may be more cautious and knowlegdeable than most when it comes I these matters. This is advice is for the run I the mill gamer who doesn't want the headache of hacking and prefers to play it safe. I don't feel as though you repeated comments about not having an authenticator

    Jake, you may have ignored all the account security advice for years and still not got hacked, but the fact of the matter is that you may be more cautious and knowlegdeable than most when it comes I these matters. This is advice is for the run I the mill gamer who doesn't want the headache of hacking and prefers to play it safe. I don't feel as though you repeated comments about not having an authenticator contribute to this conversation

    Here's a simple solution: stop playing blizz games

    I for one would consider myself lucky, been playing since wow vanilla up until cata, never been hacked

    A mate who uses macbook pro, got hack

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