Nintendo Fan Is Happy With Nintendo’s $620 Answer To His $570 Wii U Problem

On Friday, we brought you the story of Jon, a Nintendo fan who spent $US400 downloading old games to his Wii, but, through a mistake of his own and due to Nintendo's unusually strict digital-downloads policy, found himself with access to none of those games.

The lesson: a Nintendo machine isn't like an iPhone; your content is locked to the username that is locked to your console (though it seems Nintendo customer service can get around this).

After that story ran, I heard from another Nintendo fan. This one is named Ryan, and he had a very different experience. He'd downloaded $US570 worth of games to his Wii. He ran into trouble transferring them to his Wii U. Unlike Jon, he didn't run afoul of Nintendo's strict policies — he didn't trade a broken Wii U in for a new one and lose his licenses to his games in the process. Instead, he called Nintendo customer service when his Wii U wouldn't play nice with his Wii. He asked customer service to help him with the transfer.

Several frustrating weeks passed.

But, as chronicled on his blog, Nintendo finally came through:

Basically, Nintendo remotely deleted the licences for my Virtual Console and WiiWare purchases remotely from my Wii system, and credited my Wii shop on the Wii U with 57000 points ($570, the value of my Wii Virtual Console/Wiiware library). Then they gave me a bonus $US50 to my Wii U account for "the inconvenience."

So we still have a Nintendo that can keep a record of the games you downloaded and registered but might not give you access to them again if you don't follow their recommended steps. But we also have a Nintendo that had mercy on Ryan and even threw in some extra for his troubles.

Jon's Nintendo and Ryan's Nintendo...same company.

Nintendo Customer Service Rules [Nintendo Fun Club Podcast site]


Comments

    This still doesn't make things any better in my mind, rather than implement a method where by downloads are linked to an account like every other digital download system they force you to start from scratch. They know who downloaded what and could very easily make a system linking downloads to accounts but they refuse to do that for some stupid reason.

    The big important difference here is Ryan could get the serial numbers from the Wii and Wii U to give to Nintendo.

    Jon could not. Perhaps if Jon had the Wii U and gave Nintendo the serial number he's be up $50 too.

    This isn't a problem exclusive to Nintendo. My friend got an original X-Box, it had an orange light indicating a failure the moment he turned it on. Boxed it up took it back to EB and tried to return it. But here's the rub he couldn't return it as faulty because he needed to call Microsoft and trouble shoot the problem. Which meant calling them, hooking up the machine again and having them say "oh an Orange light just take it back to the place you got it from." Which he did with the serial code needed to return it.

    The 2nd X-Box was lacking the pack in's of the MS deal but that was a far easier solution, they just gave him the pack ins from another (new X-Box) and marked it as faulty.

      Handy hint #3052 - take a photo of serial numbers on any electronic goods you buy. Comes in handy if they are stolen or you are named Jon.

    Congratulations Nintendo. A convoluted and wasteful solution to a problem that should never have existed in the first place. Job well done.

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