This widely posted chat shows a sales rep supposedly saying that if people tried to dispute the refund claim on SimCity, the would get banned on Origin. Naturally, the image scared folks.
Today, the Origin Twitter account stated the following:
The return policy Origin links to says it does not offer refunds on digital downloads, although physical purchases bought through the Origin store can be returned within 14 days of purchase. This means that, while EA won’t ban you for asking for a refund, you still won’t be getting one if you bought the game digitally.