Microsoft’s Muddled Messaging Shown Off On Television


The battle over our rights to play used games took centre stage last night during Jimmy Fallon’s Video Game Week, a post-E3 celebration of all things ludic. Fallon had brought up Mark Cerny, lead designer of the PlayStation 4, to talk about Sony’s next gaming console. And inevitably the conversation turned to DRM.

“And oh, the big story that veryone’s talking about is this system is the only one where you can still play used games,” Fallon said.

“We support used games,” Cerny responded. “We don’t require an internet connection.”

But wait. What Fallon said isn’t true. The Xbox One can block used games, but that will be on a publisher-by-publisher basis. Yet the message sent to an audience of millions last night — punctuated by thunderous applause — was that one of this fall’s next-gen consoles will play used games, and the other won’t.

This has been a theme over the past few weeks, since the messy Xbox One reveal in Redmond last month, which was capped off by a trickle of mixed messages from Microsoft executives and Twitter support bots. Then, the Thursday before E3, Microsoft dumped a whole lot of equally confusing policy rhetoric in our laps, which essentially drowned out anything cool it wanted us to see at the show last week.

Meanwhile, Sony’s message has been crystal clear: the PS4 will do things just like the PS3 did. End of story.

Summed up in bite-sized form for a national audience — on, say, a show like Late Night With Jimmy Fallon — this cavalcade turns into “PS4 can play used games; Xbox One can’t.” Even if it’s not true. Because Microsoft has totally lost control of their messaging, and they just can’t seem to get it back.


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