Some of the people who backed the Kickstarter campaign for the open-source Ouya console were upset about late console deliveries, with some backers receiving their consoles after the retail Ouya had already hit store shelves. To make up for that delay, as well as some of the other rough aspects of the console’s launch, the folks at Ouya are offering backers a store credit of $US13.37.
The full email from Ouya founder Julie Uhrman is as follows:
To our beloved backers,
It’s been 11 months and 26 days (360 days for those who prefer a more exact count) since we left the gates of Kickstarter and set out to turn our vision into a reality.
It wasn’t OK that some of you — our most loyal supporters — didn’t get your OUYA until after it was on store shelves. Others had an issue with our still-new customer service. Despite your frustrations, you’ve played on, putting up with our bumps and bugs as we work to get better every day.
That being the case, we want to do more than tell you how much we appreciate you — we want to show it.
If you feel you’ve had any kind of less-than-OUYA experience with us (a polite way of saying at any time you felt pissed at us for whatever the reason: late shipment, missing controllers, a delayed response to a CS ticket you opened), we’d like to give you a store credit of $US13.37 to use toward any purchase(s) on DISCOVER.
If you are annoyed with us, we hope this is a first step to winning back your
And for those that are loving on us, love on.
We’ve learned a lot over the past year and we’re going to continue making OUYA better every day!
It’s not a ton of money, but it’s still a cool move. We’ve reached out to Ouya to see if they have anything to add to the initial email, and will update if and when we hear back.