A few weeks back we told the story of Giles, an early backer of the OUYA Kickstarter who, 77 days after the console's official retail launch, still hadn't received his console, despite the fact that OUYA had guaranteed backers and early version of the console before launch.
It was a customer service disaster. In an attempt to move things along Giles had put together a collection of all his correspondence with OUYA on a makeshift website, hoping it might spur certain people into action.
It looks as though it may have worked.
This morning we received an email from Giles. Just over a week ago he finally received his OUYA.
OUYA got back to Giles, offering a refund or a console — his choice — and when Giles chose a console it was sent out to him relatively quickly. His ticket it now closed — and this time, for the right reason.