Titanfall Server Problems Keeping Many From Playing, Microsoft Fixing

Titanfall Server Problems Keeping Many From Playing, Microsoft Fixing

Some Microsoft-run beta servers for the multiplayer-only, always-online game Titanfall have been down for at least three hours and counting on this, the first day of widespread access to the beta for the much-anticipated marquee next-gen first-person shooter. This, perhaps, is what betas are for!

We don’t know how many servers are down, but Kotaku readers, two editors and many people online are all reporting that attempts to log in to the game are leading to the following screen:

Titanfall Server Problems Keeping Many From Playing, Microsoft Fixing

This has put plenty of people excited about playing the much-ballyhooed game on a bit of an emotional rollercoaster. They’ve gone from excitedly redeeming beta codes to staring at screens that aren’t letting them play. They might care less if, by many accounts including ours, playing Titanfall wasn’t so damn entertaining. The game takes Call of Duty-style first-person shooter combat and adds agile robot suits called Titans, parkour and lots of AI-controlled minions to create an impressive, fun multiplayer experience.

The game’s beta worked smoothly on Thursday when access was limited mostly to press and people close to the game’s creators. The beta was opened to many more gamers today.

The problem today seems to be that the game can’t create new servers to let more players in. “Some of our Beta servers are currently offline and our team is working with Microsoft to resolve,” one of the game’s community managers wrote online earlier today. “Stay tuned for updates.” It’s actually unclear if the problem is that servers are down or if it’s that the game can’t create new servers.

While Titanfall is developed by Respawn Entertainment and published by EA, it’s neither the ex-Call of Duty creators nor the Battlefield company who are responsible for the game’s servers. Microsoft, who have Titanfall exclusive to the Xbox One, Xbox 360 and PC are handling the servers. The company’s online infrastructure tends to be pretty good, but something has gone awry today.

The official Titanfall Twitter account and top people at Respawn have been doing their best to keep people updated:

Microsoft is still working to resolve the connectivity issues to the Beta servers. Stay current here: http://t.co/0EWL08ImYB #Titanfall

— Titanfall (@Titanfallgame) February 15, 2014

Titanfall Beta is unable to allocate more servers right now. This is a bug, not a limit. Microsoft is aware and working on it.

— Jon Shiring (@jonshiring) February 14, 2014

In the Titanfall Beta you’ll see “No servers found” at the main menu. This is the bug I just tweeted about. MS is working on it. #betawoes

— Jon Shiring (@jonshiring) February 14, 2014

@JGDWani Can’t create new servers at the moment, being worked on. Any servers that are still going are fine

— Vince Zampella (@VinceZampella) February 14, 2014

We’ve asked EA and Microsoft for any more information they can share about the nature of the problem, an estimated time for a fix and whether this will result in an extension of the beta, which is currently planned to end on Wednesday, February 19.

UPDATE: A rep for Xbox directed us to this Tweet from the head of Xbox support:

We’re aware of the issues w/ #TitanfallBeta. Betas let us find the bugs. Thx for your patience. We’re on it, we’ll be back soon!

— Eric Neustadter (e) (@thevowel) February 14, 2014


It’s been popular in recent years for companies to release betas of major games, especially significant shooters, shortly before release. Those betas have, at times, seemed like marketing ploys. But if any beta, including this one, can expose problems in a game’s online infrastructure before the game actually comes out, that’ll lead to good results. Hopefully that’s happening here.

Titanfall will launch on Xbox One and PC on March 11 and will be out two weeks later on Xbox 360. The game is so important to Microsoft that the company is issuing an Xbox One system update in early March to improve aspects of the console’s multiplayer infrastructure.

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