Last week I reported on a Steam racing game, Colin McRae Rally, that seemed to be a remake of a classic from the ’90s. Instead it turned out to be a port of a mobile game from last year. Fans were pissed, feeling misled. Now publisher Codemasters is offering refunds.
Now, it’s important to note that Codemasters did update Colin McRae Rally‘s Steam page to be a little less misleading the day after my report (and a few others) went live. Even so, the publisher announced today on Steam’s forums that it’s offering refunds to anyone who feels like they didn’t get what they signed up for.
“At Codemasters, we care about our customers and pride ourselves on listening to our community.”
“We understand that some people who bought Colin McRae Rally on Steam are upset and feel that it isn’t the game they thought it would be. We have now updated the product description for clarification.”
“Furthermore, as an act of good faith, we have worked with Valve to enable anyone that bought the game to claim a refund. The ability to refund will be available until the 19th August.”
“To process a refund, please go to your account transactions page and you will see a ‘Refund’ button for Colin McRae Rally. We hope this goes some way to restoring any lost faith and thank you as always, for your continued support.”
So there you go. You’ve got until August 19. Did you get the game? Are you planning on un-getting it?
Comments
3 responses to “Misleading Steam Racing Game Now Offering Refunds”
The way I read it on the day it game out:
Knee jerk, “WTF A NEW ONE?” Then saw the pic “oh its the original PSX game”. Then I read the description and went “oh it is a mix and match of the first few console games”. I’ll pass.
Now that I have read the Kotaku article, despite not being stupid I have another shock that after all that it was a port of the mobile game I did not know existed. So I think the refunds is a very warranted offer considering how genuinely misleading Codemasters was. They made a mistake though and have done right by us so no crudge on my part.
Wait, so there is a refund function built into steam? Why can’t all customers have access to this type of thing!
Because the Devs have to make it possible. Steam wont loose money because of a game they don’t own.
But if you hate the game and don’t want a refund steam can delete it off your account.
Must have seen the game after the Steam update because this is exactly why I didn’t buy it.
A straight port would have been much more desirable.