Microsoft Fixes Australian Xbox One Update Issues

For the last week or so you may have been having issues with your Xbox One. Specifically, you might have been having extreme difficulties downloading updates for games on your console. I should know, I was one of them. For the past 7 days I’ve been unable to update anything, but it looks as though Microsoft has identified and fixed the issue.

Yesterday I asked Microsoft what was going on. Turns out the issue was limited to Australia and it was a problem with local internet service providers.

“This was not a global issue and was only impacting a select number of customers accessing Xbox Live through a specific ISP,” said a Microsoft spokesperson. “We worked directly with our partner to resolve the issues as quickly as possible and access should be fully restored.”

Microsoft wouldn’t name the specific ISP causing problems, but I’m with Internode and a number of people having the issue appeared to be using iiNet.

I had partly hoped the issue might have been related to the new Azure Data Centres opened in Sydney and Melbourne. Microsoft hasn’t confirmed the centres will be used for Xbox LIVE services, but it’s widely expected that they will, as this is the norm in every other region. We’re hoping to have news along those lines before the year is out.


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