At first it didn't seem Blizzard minded that a not insubstantial chunk of Hearthstone players weren't human, but that turned out not to be the case. Then, when the Naxxramas expansion hit, the developer appeared nonchalant about people being locked out of the game's online store for months on end. Now it's come good on this issue too and awarded affected gamers with some rather juicy swag.
Over the last week or so, Blizzard has been supply players hit with the "closed shop" bug with free packs and a healthy amount of gold. The amounts seem to differ from person to person, but the general numbers appear to be 40 for card packs and between 1600-3200 gold.
On Reddit, a player by the name of Gindaff received the following email:
Not the zero charge for the purchase.
It also turns out Blizzard had been investigating the issue since Naxxarams launched, according to "Daxxarri", a customer service representative, though it took until the eve of the next expansion's release of the company to solve the problem:
We haven't been ignoring the issue, and in fact, we've had team members dedicated solely to fixing this and related issues since they appeared in the wake of the Curse of Naxxramas release. Despite that this has been a top priority, and we have resolved these issues for many players over the last few months, we know that this is unacceptable, and we're very sorry for the impact this has had on you.
A post on Blizzard's Hearthstone forums was recently updated with the following information:
First, some good news. We recently applied a fix for many of those who have been affected by this issue. Emails with additional information will be sent to those affected by this fix.
With the release of the Goblins vs. Gnomes patch, we will also be rolling out fixes that will re-open the Shop for those who remain affected. Upon logging in once the upcoming Gobins vs Gnomes patch is applied, Shop access will be made available to this group of players.
What I had trouble finding was an official announcement regarding the free packs and gold for affected players, though it's possible Blizzard is keeping it on the down-low as not to antagonise players who weren't affected. I know that sounds strange, but these types of people do exist.