Some JB Hi-Fi Customers Still Haven’t Received Their Fallout 4 Pre-Orders

Earlier this week we reported EB Games was having issues shipping out its exclusive Pip-Boy editions to customers. It now looks as though JB Hi-Fi is having a similar issue. It’s a day after release and JB Hi-Fi’s Facebook and Twitter accounts are currently swarmed with complaints. JB Hi-Fi promised day one delivery of Fallout 4, but many are still waiting for their games to arrive.

And on Facebook:

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JB Hi-Fi has yet to respond officially on social media to the complaints. Some have been given a voucher in response to the delay, but we don’t have word on whether that’s a policy across all delayed orders or their being doled out on a case-by-case basis. It appears as though the $10 vouchers are only being provided to customers if their game was shipped by JB Hi-Fi late, not if it was delivered late.

JB Hi-Fi’s social media manager seems to responding directly to complaints. He appears to be laying the blame with Toll, the company in charge of shipping the game to customers.

Either way, it appears as though a large number of customers who pre-ordered Fallout 4 on JB Hi-Fi won’t be received their copy of the game until tomorrow at the very earliest. Not ideal. Consumers tend to pre-order as a means to guarantee a copy of the game at launch — that’s essentially the point of pre-ordering.

We’ve contacted JB Hi-Fi for an official response, we’ll update when we hear back.


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