Microsoft Is Recalling Surface Pro Power Cables Due To Overheating

Microsoft is doing a voluntary recall on the power cords for its Surface Pro tablet range due to an issue with the cable that causes the power supply to overheat, which can pose a fire hazard. Hundreds and thousands of Surface Pro, Surface Pro 2 and Surface Pro 3 users could be affected. Here's what Microsoft has to say about the issue.

The first Surface Pro was launched in 2012 and was met with a lukewarm reception. But the tablet gained traction among business professionals and soon rose in popularity, spawning the Surface Pro 2, Surface Pro 3 and, most recently the Surface Pro 4 (which we reviewed last year). The Surface Pro 4 power cord is not affected by the recall.

According to a statement from Microsoft:

"As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord. We will be releasing details of how customers can obtain a free replacement cable shortly."

A website will be launched on Friday for Surface Pro series customers to order a replacement power cable. Stay tuned for more news on this.

This post originally appeared on Lifehacker Australia


Comments

    my power cord sheath has come away at the power base. the cords don't have that little flexy bendy thing against the base...yay I can get a replacement...although I thought this was a Europe only recall for the moment, does that mean it has changed to worldwide?

      Mine did that - you can get a replacement from microsoft anyway without the above recall :) Just talk to their support chat and they get one sent to you for free!

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