A Nasty Division Bug Is Locking Some Players Out Of The Game

A Nasty Division Bug Is Locking Some Players Out Of The Game

A bummer of a bug has been completely locking some players out of The Division, and the developers at Ubisoft Massive say they’re working on a fix. The cause? Backpacks.

The problem seems to involve players who craft high-end backpacks only to find that those backpacks disappear from their inventory. Before long the players are unable to log in at all.

I’ve gotten a couple of emails over the past few days from players who have experienced the bug, though it remains unclear just how widespread it is. For my part, I’ve crafted a high-end backpack and haven’t had any trouble logging in, but an increasing number of players on the game’s subreddit and on Ubisoft’s forums have reported being locked out.

One reader sent a pair of videos of it happening to him. First, you can see him log in and find that his backpack slot is empty, which shouldn’t be possible:

He then tries to log in a second time and can’t; the second video is basically just an endless loading screen. As of this morning, he’s still locked out of the game. He says he’s been locked out for six days. Fun!

A Ubisoft community manager acknowledged the problem in one of the support threads dedicated to the bug and said they’re working on a fix:

We are aware that some of you are experiencing an issue where you are locked out of your account. This is usually caused by having crafted a High-End backpack. We are looking to resolve this, it’s one of our main priorities at the moment.

They then asked players to report the bug in the associated thread.

While I haven’t experienced the backpack bug, I have been noticing some general crustiness to The Division‘s performance lately. In particular, hit detection seems to be operating on a more consistent delay than it was during the past couple of weeks. I’ll shoot a dude a bunch of times and the hits won’t register for a half a second longer than usual. It’s more pronounced when I’m playing with a group, but noticeable even when I’m going solo. I’m also seeing more odd delays when using a resupply box or changing gear, that sort of thing.

Some of this could be related to the 1.0.2 patch, which dropped yesterday. The patch promised to address a bunch of lingering problems with exploits and economy balance, though Ubisoft Massive altered it at the last moment because some of the changes were causing instability in the game.

When the patch first launched it actually wasn’t working as intended — farmable bosses were still around, and the Dark Zone balance was apparently screwed up. That screw-up necessitated a server reset for Massive to fix things, though the game was quickly back online and the patch appeared to be working as intended.

I’d been hearing about the backpack bug since before the update, but given how rocky the patch’s launch was, it’s not outside the realm of possibility that it might be contributing to some of the other, lower-level issues in the game.

Massive has done a good job of quickly responding to player complaints and bugs so far, but given that some players have been locked out of the game for days, the backpack bug is the sort of thing that shouldn’t have happened in the first place. Hopefully they will fix it soon.


  • Apart from the DELTA and MIKE issue when logging on I experienced my first bug last night. Whilst running around a corner, I clipped through the pavement and fell to my death…twice. Considering all of the bugs my friends have been having I think I’ve gotten off lightly.

  • So are said bugs for console or PC, or both. I was about to buy the Division basically because more then half my Steam friends list are playing it and I’m starting to feel left out.
    Also The Division looks like a good way to fill my long weekend.

    • Both, apparently. Seems to be a server-side issue. That said, shouldn’t affect you by the looks if you don’t craft a high-end bag. And if you’re looking for a way to fill the long weekend, I wholeheartedly endorse it.

      The endgame is flimsy and unsatisfying but the journey there is very much worth the price of admission.

        • Er… you have a powerful PC so that you can wander around staring in wonder, right? 😀

          • Even on low settings the game looks and feels fantastic (however I highly recommend turning up the quality for pretty shiny glittery snows and reflections and what not).

            Take your time levelling and enjoying the story, well worth the money just for that!

  • Had a bug last night that resulted in enemies disappearing before I was able to kill them.. Was no biggy because it made the mission ultra-easy to complete.

  • I am currently having a bug where Challenge Modes are way too easy.. at least I hope that it’s a bug 😉

  • All my master race (PC) friends have had huge issues with bugs. So far, on XBone, I’ve just had teleporting enemies and slip[ping through a geometric crack into oblivion. Feeling pretty lucky.

    Massive and Ubisoft seem to be getting on top of these quickly and efficiently – I hope that continues – its the only way they’ll keep the community in-game.

    • It’s (probably) their largest investment in a game. I feel like they will try adopting a Bungie-esque attitude and do just that – keep the community alive. I just hope they don’t abandon R6 Siege as that needs just as much attention to keep it going!

  • Essentially they need to roll back the update, it’s failed on more than just the backpack issue. Graphically it has completely screwed up the ability for quite a few people to play the game when prior to the update it was smooth as silk, login issues are abundant but they always have been not to mention the DZ has been completely destroyed because everyone is going rogue due to the reduced penalty making it a waste of time not to mentino removing the ability to farm named NPCs which should have been put on a timer instead of one kill and done.

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