It's Been A Rough Day For iiNet's Network

iiNet connection down

Problems on iiNet's network that started this morning at around 4am still haven't been resolved, and a subsequent crash of the company's contact centre has only added to customers' frustrations. Ten hours on, iNet's website suggests that a fix may be as many as three hours away.

The initial problem largely affected email and voice services, with users reporting an inability to log into email and recurring authentication errors. Some users also reported incredibly slow download speeds as a result of the problem.

The issue was only exacerbated a few hours later when another problem knocked out the company's phone support lines, meaning customers were unable to call through for support.

iiNet says that the problem with email is due to an issue with one of its key servers. It has its engineers working on both problems as a highest priority, but in the meantime its staff are scrambling to answer customer questions and provide support over Twitter. With a number of businesses hosting email through iiNet, the day-long disruption has been felt by many.

Here's the outage as it appears on Aussieoutages:

This story originally appeared on Lifehacker Australia


Comments

    One of my friends works over east in their customer support. He's had a great day. With no phone system or email, he's basically been paid to hang around at work doing nothing all day.

      But tomorrow will be a bun-fight that I'd want no part in.

      Any chance he's lucky and not working tomorrow?

    As long as I can still play games, I'm happy lol

    Damnit! Ark has a 2gb update today and now I bet it never got the chance to auto update :(

      Internet's fine, it's just phone and emails that were down.

    Didn't feel a thing (because I dont use isp email or the phone service). Didn't have anything to download either, just streamed yesterday.

    Last edited 19/05/16 7:20 am

    Who uses their ISP email as their main email? I haven't looked at mine this year.

    Data was flowing freely, watching netflix in HD fine.

Join the discussion!

Trending Stories Right Now