Blizzard Responds To Issues With Australian Overwatch Servers

Yesterday we reported Australians were having difficulties with Blizzard's local servers for Overwatch.

Blizzard has now officially responded to those complaints.

The issue: players were not able to play on local servers and were instead being re-routed to US servers, meaning that players went from 20-40ms pings to 150-200ms. Not ideal. A thread was posted on June 12 complaining about the situation, which exacerbated late last week and continued to plague users over the weekend.

Last night Blizzard finally responded, acknowledging the problems.

"After really digging into this over the weekend, we’ve been able to confirm that there is indeed an issue preventing some players in the Americas region from being matched into local servers—specifically those near/around Singapore, Australia, New Zealand, and Brazil," Blizzard wrote.

According to the post, this issue is specific to PC players. Console players should have no problem. Blizzard also acknowledged that the issue appeared to escalate last Thursday.

At this stage, Blizzard is still looking into things and has no idea when the issue might be resolved. Mostly likely it won't be fixed this week.

"We’re still investigating possible causes, so we don’t have a solid ETA on when everything will get back to normal," explained Blizzard. "Unfortunately, it’s unlikely we’ll be able to identify the bug and implement a permanent solution this week, but we’ll be trying out some things over the next few days that may improve your experience for a short time. This would only be a temporary band-aid, though; our biggest priority is to find a fix that addresses the problem at its source.

"We’re super sorry for the inconvenience, and we’ll be sure to update everyone as soon as we make any sort of major progress. Thanks again for letting us know something was wrong, and most of all for your continued support."


Comments

    I expect the patch to be available sometime in 2050 given how much Blizzard loves it's non-American and non-chinese player bases.

    I'm from Melbourne and this is real pain in the ass
    Basically I can't play the game after 11 pm cause I will be playing with people from the us

    Time to read some of the salt on their official forums. Always a good laugh.

    I was having trouble on ps4 servers over the weekend but maybe its a different issue..

    “We’re still investigating possible causes, so we don’t have a solid ETA on when everything will get back to normal,” explained Blizzard. “Unfortunately, it’s unlikely we’ll be able to identify the bug and implement a permanent solution this week, but we’ll be trying out some things over the next few days that may improve your experience for a short time. This would only be a temporary band-aid, though; our biggest priority is to find a fix that addresses the problem at its source.

    Kudos at least for frank and honest advice.

    A couple of games I was in on ps4 last night were a bit gammy.

    I'm reading on places like Reddit that it could be down to ISP?
    I'm on iinet and play almost exclusively after 9pm - 10pm (once the kid is down and dinner has been had) and don't seem to have had much of a problem.

      Im with iinet as well and nearly every game has 200 ping :(

        I am with iiNet also and it's about 20% chance that I will get on to a US server.

    I haven't had the issue myself, but from what I've read it's almost certainly not ISP. Some people have been jumping through hoops for ages trying to get it to run well, when it had previously been fine for them. They also don't have issues with lag for any game but this. Good to see Blizz is looking into the problem at least

    Hmm, I had no problems last night. Have been put on US/international servers before with ping > 200ms (I live in Perth on NBN), so it's certainly not fun - and as a result I always have the net stats up; last night was a stable 50ms

    some players in the Americas region from being matched into local servers—specifically those near/around Singapore, Australia, New Zealand, and Brazil,” Blizzard wrote.

    I think blizzard needs a geography lesson.

      Actually, on Battle.net, all of those countries fall under the Americas region by default (though you can connext to any region you like at a pinch). That's why players from those countries (other than Brazil) usually ask Blizzard for Americas servers that are based in Singapore or Australia: it sucks being forced to connect to players ~250 ms away.

      Last edited 29/06/16 12:19 am

      The American region includes Singapore, Australia, New Zealand and Brazil for their games so even if there aren't many people online at once in those regions the players can still get a match relatively quickly.

    My connection has been really bad last few days

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