There was once a time when you had to cross your fingers and pray if you wanted a refund on Steam. How times have changed.
So it’s not much of a surprise that some gamers are pretty angry with the state of No Man’s Sky. It’s not everyone, of course, and it’s not new to see a game’s popularity rapidly drop after its first couple of weeks.
But what you don’t often see is Steam put out an advisory regarding refund policies — directly above the point where you can buy the game:
The notice follows multiple threads over the weekend about gamers getting refunds on Steam after they had played more than 2 hours. This thread on the No Man’s Sky sub-reddit has grown to more than 3900 comments in the last 24 hours; another on NeoGAF has ballooned to more than 2600 at the time of writing.
The refunding policy on Good Old Games and Humble Bundle has always been more generous than Steam, of course. But it wasn’t a surprise to see people getting refunds, when you look at the argument users were suggested to try. Here’s one example:
The notice above the purchase point, however, indicates that Steam’s tolerance for refunds appears to have run dry. The standard policy lets users refund games provided they are within two weeks of purchase and have been played for less than 2 hours.
You do have to ask though: if Steam are prepared to be lenient with No Man’s Sky, what else will they refund when pressed?