Pokemon GO Players Requesting Refunds Over Lack Of Tracking

Pokemon GO Players Requesting Refunds Over Lack Of Tracking

With the broken in-game tracking patched out and third-party services getting shut down, Pokemon Go players are now requesting refunds for in-app purchases, and in many cases they’re getting them.

A Reddit thread started earlier today is steadily filling with stories of players requesting refunds for their in-app purchases through Google Play or iTunes, citing that Pokemon Go’s latest update broke the functionality they’d made the purchases to take advantage of.

When the game’s tracking was working, nearby Pokemon would be listed on screen, along with a series of steps vaguely denoting how far away they were from the player. Players could then select a Pokemon, tap the compass and follow directions to hopefully capture the creature they were after.

The three-step glitch, which showed all nearby Pokemon the furthest possible distance from the player, made tracking difficult. Yesterday’s game update removed tracking altogether, leaving just a list of nearby Pokemon without distances or the ability to select one and track.

Players had been making due with third-party tracking programs like Pokevision, which used Niantic’s API data, but now many of the more popular apps have been shut down for unspecified (but pretty obvious) reasons.

So now players are requesting refunds, citing that the game’s functionality has been altered to the point where the original plans for those in-app purchases are no longer viable. They purchased Pokemon GO currency to buy items to track and capture Pokemon, and while they can still capture random creatures they come across, it’s not the same thing.

To test the process, I hopped into iTunes, went to my purchase history and reported a problem with my most recent purchase, a $US9.99 ($13) buy made back on July 9. It went through without a hitch.

Pokemon GO Players Requesting Refunds Over Lack Of Tracking

Other players report similar success going through the automated process. Meanwhile, Google Play’s automated policy only allows for refunds on purchases made within the past 48 hours, though Redditors are reporting success getting earlier purchases refunded by using the option to have Google support call them.

It remains to be seen how refunds will affect player accounts, or how Pokemon Go developer Niantic will respond.

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