Earlier today the PlayStation Network went down for a scheduled maintenance. It was planned to be an outage lasting one, perhaps two, hours.
That was supposed to start at 3:30 PM. Five hours later, users are still having trouble logging into games and services.
Update (10:17 PM): Everything is back online in Australia, more than six hours after the maintenance window was scheduled to end. Back to gaming!
Earlier this morning, the official Ask PlayStation account helpfully reminded everyone that an outage would begin at 10.30 PM Pacific time, or 3:30 PM AEST, and was scheduled to last for an hour.
Reminder: Routine PSN maintenance on PS4. Tonight from 10:30pm - 11:30pm Pacific time. More info: https://t.co/NJX2xGusZM
— Ask PlayStation (@AskPlayStation) October 25, 2016
All well and good. Networks do, from time to time, require scheduled maintenance. That's nothing out of the ordinary.
But by 7:00 PM, Sony's online network was still down. Users took to social media and third-party trackers to express their frustration, with thousands of Australians reporting issues well past the scheduled maintenance window:
And as was the case last month, and previously throughout the year, #psndown began trending on Twitter.
— Zeo (@ZeoKZ) October 26, 2016
$1,040,000,000 per annum from 20.8m PS+ Subscribers is a lot of money. #psndown
— Paul (@harrythemukster) October 26, 2016
Sony's official status on the Australian page said that their engineers were investigating the issue:
Services have started to come back online in the United States, although the only offerings to get an all clear thus far are the PlayStation Vue, Music and Video.
While it's not as severe as previous outages — the maintenance was planned — it's frustrating for users when Sony's own estimates are blown out by nearly a whole evening. At the time of writing, Sony's latest update notes that some users "may have difficulty" launching some games or features.
That's better than being unable to login at all. But it now means that PSN has had unscheduled downtime for the third time in three months, and users aren't happy.