Having trouble making calls on your Telstra mobile or landline right now? Has your internet just died? A fire at a Telstra exchange in northern Sydney could be responsible.
Telstra has confirmed on Twitter that an outage for fixed line and mobile services was caused by a fire in an exchange in the Chatswood area. No outage has yet been logged on the company’s Service Status page for the Chatswood area, but a more generalised 4G outage was added for the Sydney region at around midday today.
A fire at one of our exchanges is impacting some mobile and fixed services. We're working to resolve ASAP. Thanks for your patience.— Telstra (@Telstra) February 2, 2017
@tradiepad Fire at the Chatswood Exchange has damaged power equipment. Customers’ service are impacted. More updates to come. -D— Telstra (@Telstra) February 2, 2017
We’ve had reports of ongoing mobile outages in Marrickville, too, suggesting that the outage might be affecting areas other than just Chatswood. There are also plenty of tweets directed back at Telstra blaming the outage for more extended service outages in areas like western NSW and even Victoria, but we’d be cautious of linking the two without more obvious evidence.
The problem also extends to at least some NBN connections:
@JackBergerAus Some customers in NSW may be having difficulties with NBN services. We are currently investigating. Thanks for your patience— Telstra (@Telstra) February 2, 2017
This story originally appeared on Gizmodo