Gearbox Starts Walking Away From Bulletstorm Deal With G2A

Gearbox Starts Walking Away From Bulletstorm Deal With G2A

Only days after giving the key reselling service a list of demands, prompted by a wave of public criticism, Gearbox has announced that they have begun the process of decoupling themselves from G2A.

In a statement provided to Waypoint, Gearbox head of publishing Steve Gibson said the studio would be “doing their part to not directly support a marketplace that did not make the new public commitment to protecting customers and developers”.

The move comes roughly a day after Gearbox publicly issued a list of demands to G2A, which was as follows:

• Before Bulletstorm Steam launch, G2A makes a public commitment to this: Within 30 days, G2A Shield (aka, customer fraud protection) is made free instead of a separate paid subscription service within terms offered by other major marketplaces. All customers who spend money deserve fraud protection from a storefront. To that end, all existing G2A Shield customers are notified by April 14th that fraud protection services are now free and they will no longer be charged for this.

• Before Bulletstorm Steam launch, G2A makes a public commitment to this: Within 90 days, G2A will open up a web service or API to certified developers and publishers to search for and flag for immediate removal, keys that are fraudulent. This access will be free of charge and will not require payment by the content holders.

• Before Bulletstorm Steam launch, G2A makes a public commitment to this: Within 60 days implement throttling for non-certified developers and publishers at the title, userid, and account payable levels for a fraud flagging process. This is to protect content providers from having large quantities of stolen goods flipped on G2A before they can be flagged.

• Before Bulletstorm Steam launch, G2A makes a public commitment to this: Within 30 days, G2A restructures its payment system so that customers who wish to buy and sell legitimate keys are given a clear, simple fee-structure that is easy to understand and contains no hidden or obfuscated charges. Join the ranks of other major marketplaces.

Bulletstorm: Full Clip Edition unlocked early this morning on Steam for Australians, while physical copies went on sale yesterday. The physical release hit a snafu, however, with EB Games (which has exclusivity on the retail release) having to withhold sales due to an incorrect classification rating being displayed on the game. Bulletstorm: Full Clip Edition is currently still available for sale on G2A as well, although Gearbox’s announcement will undoubtedly bring that to an end at some stage.

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Gibson added that Gearbox has “begun executing on our extraction process”, although it’s not clear precisely how long that process could take. It’s also another gut punch to the reputation of G2A, which took a battering last year after the company became embroiled in a public dispute with indie publisher tinyBuild Games over inadequate checks and balances on its marketplace.

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  • … they have begun the process of decoupling themselves from G2A.

    It’s a conscience uncoupling.

  • It’s like they’re pretending they didn’t know what the company’s terrible reputation was, or, more likely, they didn’t care until everyone called them on it and they’re now making a hasty retreat. Shifty old Randy Pitchford, what a massive wanker.

    • What are the chances that: Gearbox knew that G2A was shady (After all, it’s not hard to find), knew that there would be backlash against them for this and the opportunity to save face, gain some potentially good publicity and advertisement for Bulletstorm?

      • G2A has been very aggressive in telling everyone they are NOT SHADY, streamers, pro-gamers, indie developers, and from the looks of it a AAA developer. Just takes one to look at the deal and the shiney presentations and say Sweet! You Got A Deal without doing a due diligence or a basic google search.

        Given the issue with key re-sellers… I am more surprised they havent been dragged before the a Consumer Rights group or the police yet, stolen goods is one thing but it does go against most Australian, EU and US laws to buy and sell goods without traceable identification, or protect customers from purchasing goods (making them pay extra is illegal).

    • Well in reality that’s business. It’s not a problem until your customers say it’s a problem. There probably wasn’t a large enough percentage of people saying to Gearbox “your partnership with G2A is negatively affecting my perception of your brand” so nothing was done about it.

      People act like brands need to be these paragons of righteousness when all they are obligated to do is protect their brand identity. Some choose to be “good” as well, and it’s usually the right call, but others don’t have the time, money, or resources to always be able to make that call.

  • So in reality nothing will change. The game will still end up on G2A, Just not officially from Gearbox. We had the chance for the game to be sold officially on G2A removing the argument of stolen keys. But no, Someone people are butthurt about G2A.

    • With good reason, they’re digital fences: they knowingly facilitate trade in stolen goods, misrepresent those stolen goods as legitimate keys and sell them to unknowing customers, and then charge those customers an additional fee if they want to ensure what they’re buying isn’t stolen.

      It’s fraud and racketeering, nobody in their right mind who understands what G2A does and has any respect for game developers would use their service. There are tons of other cheap key sellers that are vastly more reputable and don’t engage in this kind of bullshit.

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