Foxtel Not Working? Here's How To Avoid Game Of Thrones Crashing

Game Of Thrones not working

The online demand for Game Of Thrones Season 7 sent Foxtel's servers into meltdown last week. This resulted in thousands of customers being unable to watch the premiere due to "technical glitches" with the service.

After last week's debacle, many customers are understandably anxious about tonight's episode. If you're planning to access the show legally, here are some tips to improve your chances of watching it "live".

For those who missed the headlines, an undisclosed number of Foxtel customers were unable to watch Game Of Thrones last week until after the initial broadcast. For fans, this was like being forced to watch State Of Origin the day after the match.

"The combination of new foxtel now customers signing up and existing customers upgrading to get the Drama Pack so they could watch the show, put unprecedented pressure on our technical operations," Foxtel explained at the time.

"Unfortunately, due to this massive surge in demand, a significant number of customers experienced difficulty logging in to foxtel now and the Foxtel App."

After royally stuffing up the Game Of Thrones Season 7 premiere (and pissing away a lot of the good will its new pricing had generated), Foxtel will be pulling out all the stops to ensure episode 2 runs as smoothly as possible. But nothing in life is guaranteed.

There is still a chance that something will go wrong, just like it did last week. So what can you do about it?

New customers

If you're a new customer, you should have signed up to Foxtel Now a few days ago. Explains Foxtel:

Given that the problems were driven by the volumes of people who sought to sign up on the day of broadcast Foxtel advises others who wish to sign up before next week’s episode to do so a few days in advance.

This doesn't help you now (unless you have a time machine) but at least you know what to do for next week's episode.

Existing customers

If you're getting an 'AS4044' error message, Foxtel recommends logging out of the service and logging back in. Here are the steps:

  1. Select Settings
  2. Scroll down to and select LOG OUT
  3. When logout is completed, select Log In and Select Log Me In!
  4. Type in your login details and select LOG IN
  5. Retry the Foxtel Now or Foxtel Play app. If the same issue reappears, repeat Step 1

Foxtel also suggests rebooting your modem and viewing device to refresh the internet connection, changing picture settings to Low and restarting the Foxtel Play app. You can find troubleshooting tips for specific hardware here.

With a little luck, you should be able to get the episode up and running by following these steps. And if not, well, there are other ways to access the show as I'm sure you're all aware.


Comments

    Here is the actuall best tip

    Don't watch it live. Watch the "on demand" version. It's in 1080p vs the 720p of the love version, and because it's already uploaded, it won't crash.

      Anyone confirm that one's actually 1080p? I thought Foxtel capped out @ 720p?

        I have Foxtel now and can confirm.

        All shows on demand are 1080p, all live shows are 720p

    Holy shit just pay for the service then torrent the cunting thing without actually using it. Problem solved.

      Wait an hour. Easy.

        Not sure why you have a downvote, that is basically what most are doing. Heck, I'm going to pay for it (Google Play) once it comes out but I am watching it the day it releases.

        Not live, because that is stupid. I can watch whenever I want and pause if I need to.

          Dude comes to every article and downvotes anyone who downloads it lol.

    well foxtel have burned any bridges with their second week of muck up

    i imagine the obvious solution is a) don't use foxtel b) head to your favorite tracker / usernet and get it

    if foxtel can't sort their infrastructure out after 7 days (and yes I'm classing this as business critical so working 7 days is expected) then they frankly deserve what flak they get.

    Streamed it from a non foxtel site, worked first time same as last week.

    I love the solution of "if what you paid for doesn't work, select low quality"
    So instead of "HD" being 720p, you get to watch VGA or whatever low quality is.
    Brilliant.

    But make sure you logout, reboot every device you own in your network first. Because you have to do that for every other streaming service right?
    Right?

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