NBN HFC Rollout Halted To 'Improve Customer Experience'

HFC Customers waiting for NBN

NBN just announced a whole bunch of new initiatives it hopes will "raise the standard of service quality" to the Hybrid Coaxial-Fibre part of the network. To do so, new connections have been halted, effective immediately.

If you are in an area set to get HFC, and haven't already - this means you're going to be waiting at least six months longer for your NBN.

Almost three million premises will end up with a HFC NBN connection, with almost as third "ready to connect". 370,000 have actually connected.

NBN is doing a bit of work to the HFC network - performing advanced network testing, remediation where needed, wholesale connector replacements, signal amplification calibration, and lead-in work.

"With the incremental work now required before a home is declared ready to connect, we are focused on providing a better service to our customers (the internet service providers) and thereby improving the experience for the end user," NBN CEO Bill Morrow said in a statement.

But don't hold your breath. As Morrow says himself:

"While the good news is that we are working on a better experience for the internet providers and end users, the improvement efforts will take additional time and therefore a delay of schedule will occur for most of the remaining HFC premises that have yet to switch to services on the NBN access network."

NBN is temporarily pausing all new orders over the HFC access network. NBN says this will be in effect "until incremental field work is undertaken" to raise the quality of service for end users.

If you're expecting HFC in your area, but aren't ready to connect yet - expect a delay, NBN says. But of course, NBN reckons even with these changes the rollout "remains on target to connect eight million active end users and deliver a fully connected continent by the year 2020".

ISPs are being told of the changes and the NBN website is being updated "in the weeks ahead" so you can check your address and (hopefully) get information about your connection date.

"NBN is working with the existing infrastructure owners of both the ADSL and HFC networks to be sure those who may wait a bit longer to switch to services on the NBN access network will still have access to the same services that they have today," NBN said in a statement.

"This means existing (non-nbn) ADSL and HFC customers should continue to access their current (non-nbn) service while these changes are made."

Morrow said there are "so many elements of this industry transformation" that NBN cannot control.

"But we are serious about improving that which we can. This is a deliberate change to demonstrate NBN's focus on putting the customer experience as a priority over all else."


Comments

    My connection has already been delayed 18 months, what's another 6?

    This isn't even funny anymore...

      Same boat here. It's now just expected that we'll be waiting. Options are to either move to somewhere which already has NBN or don't get it at all

      trust me, its worth waiting an extra 6 months IF (I know, its a big if) that's what it takes to give you better internet. My HFC connection is an absolute joke! i had to try 3 providers before one promised me they wouldn't overload and over subscribe people to their network. The first 2 (Optus and Myrepublic) were so so so rubbish up download speeds got to below 1mb at peak times. NBN POWER!

    My house has a dish in lieu of cable, I'm scheduled to get hfc in 2019.

    I guess that gives them plenty of time to roll out a redundant technology to my street?

      ...I had a dish in lieu of cable.

      Then they strung cable down my street and connected it to my house in early 2016 and told me I'd have a connection by late 2016...

      ...and then I got a letter a couple of months ago saying they were coming to inspect the copper between the kerb and the house...

      ...sigh.

    So I guess the "Jan - Mar 2018" window that the NBN website has been giving me (and is still giving me) won't be happening, then.

    Liberal party, my dog is hungry. Give him back his breakfast.

    I was set to get it early December, So it's been delayed?

    GREAT. SURE. YEAH. THIS IS FINE.
    NOT UPSET AT ALL. JUST PUNCHING THIS WALL FOR FUN.

    Dammit...

    I got it (Via Mate Communicate) and so far it's been:

    18/11/17 93 down 34 up.... by the end of the day it was 85 down 29 up....

    20/11/17 it was 45 down..... hour later 93.5 download

    22/11/17 at 9:24pm it was 0.44 download (20 upload)....

    23/11/17 it was 32.... 26/11/17 it was between 12 and 27....

    Up, down, turn them around!
    Those Magnificent Men and their Fibre Machines!

    Seriously though, my Optus NBN is shit. Constant drop outs, inconsistent shitty speeds, lag spikes (that cause you to get booted from games). The new end game stress for me is getting booted during a mission/raid/party.

    On HFC and get anywhere from 2 - 95 down. So frustrating, but still better than those who have nothing and are still waiting

    The fact they're considering HFC to be "NBN" is a complete crock of shit to begin with. Telstra and Optus were already rolling that out before the NBN debacle even started.

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