Nintendo Adds User Reviews, Immediately Pulls Them

Nintendo Adds User Reviews, Immediately Pulls Them
To sign up for our daily newsletter covering the latest news, features and reviews, head HERE. For a running feed of all our stories, follow us on Twitter HERE. Or you can bookmark the Kotaku Australia homepage to visit whenever you need a news fix.

Late last week, Nintendo began allowing users to post reviews on the Switch’s eShop for certain games, with ratings and comments also appearing under each game’s listing on the Nintendo website. This morning, Nintendo suddenly pulled the feature, and it’s not clear why.

The new feature, which was originally brought to people’s attention last Saturday by a Reddit user, let verified players leave one-to-five-star ratings for select games. In addition to the score and comments, these reviews also asked users to input specific tags to describe the game, such as “challenging” or “great characters”. Today these reviews are gone, replaced by a section called “Customer Review status” which states the following:

Customer reviews have been taken offline as we evaluate this feature and its functionality. We currently have no estimated date on when an update will be provided. We appreciate the positive response and thank the reviewers who provided such thoughtful commentary on the games.

It’s unclear what exactly was going wrong with the feature to make Nintendo want to pull it so quickly after pushing it live. For instance, a screenshot of user reviews for The Legend of Zelda: Breath of the Wild over at Shacknews shows what you’d expect: A lot of five out of five scores and positive comments. Nintendo did not immediately respond to a request by Kotaku for clarification on why the feature was temporarily removed.

Other platforms such as Xbox Live and Steam have been doing user reviews for some time. Although they can be very helpful for seeing how other players are responding to a new game, they can also be vulnerable to review bombing. People angry over specific issues, glitches or even unrelated problems can swarm a game’s review page to kill its rating. 

At Kotaku, we independently select and write about stuff we love and think you'll like too. We have affiliate and advertising partnerships, which means we may collect a share of sales or other compensation from the links on this page. BTW - prices are accurate and items in stock at the time of posting.


  • If I had to guess…

    The new feature, which was originally brought to people’s attention last Saturday by a Reddit user

  • Nintendo are sensitive and don’t care for feedback. I’ve asked questions on the Facebook page before and gotten some pretty blunt responses that take me nowhere, so I’m assuming they have a “don’t poke the bear(s)” culture when it comes to asking for criticism.

  • According to an interview Nintendo gave Polygon, it was a trial.

    “ recently offered a trial customer review feature to let users share feedback about Nintendo Switch games on our website. The response has been positive, and Nintendo appreciates the time and effort that reviewers put into their thoughtful commentary on the games. Nintendo has removed this feature as we evaluate the future of the ratings functionality on We have no estimate on when an update will be provided on the status of this initiative, but we appreciate the enthusiasm shown for the trial.”

    • but like a week or less is not a long enough trial in my opinion. many people wouldn’t have know they existed or even gone on the eshop in that short of time.

      their reasoning does not sound honest to me.

  • The 3DS has had this exact same system forever, imagine they were just trialling it and it’ll be back.

Show more comments

Comments are closed.

Log in to comment on this story!