Telstra Is Doubling Nearly A Million Customers' NBN Speeds

Image: SMH / Adam Turner

Telstra has confirmed that every NBN customer on a 25Mbps plan will soon have their download speeds doubled at no additional cost. The move follows NBN Co's decision to halve the wholesale cost of 50Mbps plans - so the speed upgrade isn't actually costing Telstra anything. Still, a free speed upgrade is a free speed upgrade! Here's what you need to know.

If you're one of the approximately 850,000 users on an NBN 25 plan from Telstra, you can expect to see your speeds double over the next few months. Telstra is upgrading all 25Mbps customers to the newly-named 'Standard Plus' plan which boast maximum theoretical speeds of 50Mbps/20Mbps.

Existing Telstra customers will be automatically rolled over to the new plan sometime in the next few months. Here's the spiel from Telstra:

These customers don’t need to do anything – we’ll upgrade the speeds in the background, and let them know once they can make the most of faster speeds (4K streaming, smart home, video conferencing, large-file uploads and system backups, etc.).

New customers, meanwhile, will receive a bonus Telstra Smart Modem with 4G mobile backup when they sign up for a Standard Plus NBN bundle. This modem comes with a inbuilt, pre-activated SIM that connects to Telstra's mobile network during broadband outages.

The Telstra Smart Modem with a lamp, yesterday. (Image: Telstra)

So to recap, Telstra's NBN 25 customers will soon get faster internet without having to do anything. Of course, the speeds you actually receive will depend on where you happen to live. If you struggle to reach 25Mbps now, the speed improvements are likely to be minimal.

For its part, Telstra is claiming that customers can receive "typical" minimum evening speeds over 60 per cent of the maximum speed during peak times.

NBN Price Cuts: What You Need To Know

Wholesale prices on the National Broadband Network are being cut in a bid to encourage Australians to sign up for faster broadband plans. Whether that approach works will depend on internet service providers getting on board and offering cheaper packages. Here's what we know so far.

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    Awesome. Meanwhile I'm stuck in a Telstra Velocity community, which the NBN has bypassed, where they can't be arsed to add extra capacity so that the network doesn't slow to 5mbps during Netflix hours.

      What's the point of complaining about NBN speeds? The LNP nobbled it and it'll be decades before all Australias get FTTH. I suggested waiting for SpaceX, and their constellation of satellites, to offer you gigabit speeds.

      I get 5mbps at the best of times and I'm less than 50m from the exchange. We won't even get an upgrade here, good luck to them trying to force me to upgrade to the NBN.

        good luck to them trying to force me to upgrade to the NBN.

        Good luck to you avoiding it when the mandatory rollover date happens.

          Nah I will just switch over to wireless home broadband.
          There won't be any increase in speed for my area as they aren't upgrading anything, plus there aren't anymore open ports according to telstra. So I'd like to see them try and justify switching over.

            It's more or less just a case of when they force everyone off the current network onto the nbn in areas they've wired up. I'd go over to 5g if I could, I've seen some test speeds, that's some seriously impressive stuff.

              I suspect the 5G service wouldn't be that great if everyone currently using wired Internet connections switched over to wireless though. It should be a lot easier to solve the contention problems with the wired NBN service than it would be on a cellular data service.

    Awesome. Except my nbn cuts out during wind and rain. Except it went down for months last year. Except the router provided doesn't get through 2 walls.

    Yeah, but the copper network is still held together by strings of gum.

    The cynical explanation is that by not offering a 25 Mb/s service, they can't get in trouble if the "up to 50 Mb/s" service they sell fails to exceed the maximum speed of their cheaper service.

    From what I read, it isn't just Telstra making this change: NBNco is trying to convince most ISPs to do the same.

      Yup. They say its "up to 50 Mb/s" but there is a 1 in a million chance of the speeds actually getting that high.

    MyRepublic don't offer these artificial tiers, though they have since introduced a 50 tier >:(. My plan is 100, at $59.99 a month.

    I've had a pretty good experience, and definitely recommend them over Telstra!
    Melbourne CBD, and usually within 68-92 (with the former over wi-fi, and later via ethernet).

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