Telstra’s mobile network is having another outage this morning, with users noting that the 4G network is down across the country.
Users are flooding social media and third-party sites with reports of outages right now. The common refrain is that mobile reception has been reduced to emergency calls only.
Same thing here. No coverage in Adelaide CBD. Outage page is out. Welcome to Monday.— Pete Adams (@AusLoco) May 21, 2018
Adding to the @Telstra outage commentary. 4G iPhone X in SOS mode in outer east, Melbourne. No calls and no data. I noticed it at 1030 am.— Casey Phoenix (@caseyphoenix) May 21, 2018
Telstra has responded publicly on Twitter, apologising for the disruption but not confirming the extent of the outage. Telstra’s team has referred users to the outage tracker, but affected users quickly noticed the outage page wasn’t providing any additional info.
So sorry for this disruption, to check if this is part of a known outage pop your address in on our outages page here and let us know what it advises: https://t.co/2vuEGd5QOC Ryan— Telstra (@Telstra) May 21, 2018
Gizmodo Australia has contacted Telstra for a statement.
Update 1044 AEST: Telstra is now telling users that they’re “aware of an issue impacting our mobile network”, but not what the error is or how long it will take to fix.
We're aware of an issue impacting our mobile network. Sorry for any inconvenience – Shelly— Telstra (@Telstra) May 21, 2018
Update 1149 AEST: Telstra has issued a statement, saying the outage is affecting 4G mobile and data and causing congestion on the 3G network:
We are working to resolve an issue impacting some 4G mobile voice and data services nationally which is also causing congestion for 3G services. We apologise for the inconvenience and are working to resolve the issue as soon as possible. We are still investigating the root cause. Calls to 000 will connect over other carriers’ networks where they have mobile coverage.
NSW Police also warned that the outage could affect some emergency calls:
Outages across the Telstra 3G & 4G network may impact people trying to call Triple Zero (000) or the Police Assistance Line (131 444). Until resolved, if you need assistance use a phone with another carrier or a landline. Only call Triple Zero (000) if you have an emergency.— NSW Police (@nswpolice) May 21, 2018
Update 1219 AEST: Telstra has issued a new statement, saying that “services are improving nationally”:
Our 4G voice and data traffic volume is improving nationally after we bypassed hardware which had been preventing some customers from accessing the 4G mobile network.
3G voice and data volumes are also improving. We are very sorry for the interruption to services, either directly to customers or through business and government services.
Update 1422 AEST: Telstra says that they are still investigating the root cause of today’s outage, but that their voice and data traffic over the 3G and 4G networks is reaching normality:
Our 3G and 4G voice and data traffic are approaching typical daily levels but we are still working to resolve intermittent issues or delayed call connection for some customers. We are supporting enterprise and government customers to restore their services.
We are still investigating the root cause. A reminder that during an interruption of this nature, calls to 000 using a Telstra mobile will connect over other carriers’ networks where carriers have mobile coverage.
This story is developing…