Who would have thought a simple bag could cause so much drama? The latest tale in the Fallout 76 collector’s edition bag continues, this time with a cracker of an bug that users say resulted in their seeing other people’s support tickets.
Multiple users on the official Bethesda forums, subreddits and social media, raised the red flag earlier this morning over a curious quirk in Bethesda’s support system. After submitting support tickets to get a replacement canvas bag, as instructed by Bethesda, users discovered that they weren’t just seeing their support ticket, but other people’s as well.
Of all the things Fallout 76 has got wrong, a switcheroo on a collector’s edition bag has proved to be one of the most contentious. In an attempt to make that right, Bethesda is now going to send folks a proper canvas bag - presumably like the ones originally advertised - as a replacement for the plastic junk.Read more
@BethesdaSupport I am receiving other people's support tickets on my @bethesda account. I have numerous people receipts for power armor set that includes their email & home address and the type of card used. This is not good, right? #Fallout76 pic.twitter.com/KUpGCNfIF0
— Jessie Tracy (@JesscaTracy9) December 5, 2018
..even the support system has critical bugs pic.twitter.com/BOCZlHTNh6
— Nibel (@Nibellion) December 5, 2018
The snafu is the latest in a saga that continues to torment Bethesda and Fallout 76 players frustrated by the state of the game. Apart from annoyances with the game’s performance, content and overall systems, fans who spent $295.95 locally (or $US200 overseas) to buy the collector’s edition have copped an extra serve after receiving a nylon bag instead of the military-style canvas bag that was originally advertised. (EB Games’ listing for the Power Armor edition has been updated to reflect the change to the “West Tek Nylon Carrying Bag”, although the original canvas duffel bag as advertised can still be seen here.)
The Bethesda Support Twitter account confirmed earlier this morning that the bug had been resolved:
— ੭•̀ω•́)੭̸*✩⁺˚ (@TheMysticMungus) December 5, 2018
Now the team just needs to work on that annoying bug that forces people to unequip their armour and log out of the game:
Please try the following if you haven't already:
1. Unequip anything increases your carry weight
2. Log out
3. Log back in
4. Re-equip your gear/power armor
We encourage you to submit a ticket to our Support team if this does not resolve your issue: https://t.co/uGx32iGm4A
— Fallout (@Fallout) December 4, 2018
What a nightmare.