Nintendo Responds To Sufferers Of Joy-Con Drift

Image: Kotaku

Although it’s been an issue for some players since shortly after launch, recently more and more Switch owners have been talking about their issues with “Joy-Con drift,” a condition where the joystick on a controller detects movement even though you’re not touching it. In response to players’ Joy-Con woes, Nintendo advises Switch owners experiencing Joy-Con drift to visit its customer support website.

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“At Nintendo, we take great pride in creating quality products and we are continuously making improvements to them,” a representative from Nintendo told Kotaku in response questions about Joy-Con drift. “We are aware of recent reports that some Joy-Con controllers are not responding correctly. We want our consumers to have fun with Nintendo Switch, and if anything falls short of this goal we always encourage them to visit [Nintendo Support] so we can help.”

Nintendo did not respond to a question from Kotaku regarding potential future fixes for the issue.

At some point in the last few days, Nintendo updated the front page of its U.S. customer support website, placing a prominent direct link to a page that lets you start a ticket to get your Joy-Con repaired. (The previous version of the page, as archived on July 20, only included a link to the troubleshooting page, which more or less asks if your system is updated and then tells you to use the system’s Joy-Con software recalibration feature.)

Editor's Note: This change does not appear to be reflected on the Australian version of the website.

While sending in your Joy-Con for repairs may fix the issue of drift temporarily, some players have said that after getting their Joy-Con back from Nintendo, they experience drift again within a matter of months.

One person on Twitter said that their repaired Joy-Con began drifting right after taking it out of the box.


    My Switch had controller issues since December last year. I haven't sent it off for repairs due to the fact that A) don't wanna pay for shipping for their issues, and B) I work non-stop during business hours and haven't been to a post office in years.
    My Switch now doesn't get played and games stopped getting bought for it.

      If the unit is found to be faulty, you're legally entittled to claim back the shipping costs.

      You can take it to the retailer you bought it from and they have to either repair or replace it, given its a known significant manufacturing fault. Australian Consumer Law places the burden on the retailer, they are not allowed to direct you to the manufacturer for repair or replacement.

    They acknowledge the problem, yet are doing fuck all to stop it entirely.

    What's the point of sending your stuff in or buying new when the problem just happens again after a couple of months?

      Fixing the problem would cost them a lot of money, design change then the expensive bit manufacturing changes. Perhaps just replacing them with more faulty units is cheaper.

    I love the language of how they’re aware of ‘recent reports’ (aka media attention) despite people having been reporting it since 2017.

    As I've said previously, you have to be pretty stupid to buy a mini Switch until Nintendo properly admits and properly FIXES this issue. Charging us to temporarily fix it is bullshit. At least you can use different controllers on the regular Switch while the faulty controller(s) is being repaired. But with the mini, you're going to have to send the whole damn console to them to (temporarily) fix. Every time it needs fixing.

    Anyone expressing an interest in buying a mini Switch needs to be made aware of this issue before they buy it.

    Funny how nintendo's latest controller is having the same issues I've had with the xbox 360/one controllers I've used on PC for years, and nothing has ever fixed that issue.

      Probably because they are different controllers and hardware entirely and don't have anywhere near the failure rate of the switch joysticks.

      But you know, Only your anecdotal evidence is relevant of course.

    I just had a confrontation with Nintendo for my kids joycons. They said I had to pay 100 dollars to fix them. I mentioned their promise and they said irsnin America only. So here you go, Americans deserve it we Aussies don't....

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