Bungie Appears To Be Fixing Destiny 2's Season Pass Issue That Made Add-On Disappear

Since last week, scores of Destiny 2 fans have been grinding their teeth over the apparent loss of their year’s worth of Season Passes, complaining about a flaw in development studio Bungie’s character transfer feature that cost them $40 to $60 worth of digital stuff. Today, Bungie seems to be fixing the problem.

“We have issued a fix for players who accidentally purchased content on an inactive account before enabling Cross Save,” Bungie tweeted today. “We have made a one-time attribution to grant the appropriate content.”

One of the numerous people who had this problem tells Kotaku that their account for the game was fixed earlier today. Another said they don’t see credit for the lost season passes in their game yet.

The issue popped up on Bungie’s message boards on Tuesday and then in Kotaku’s tips inbox (that’s [email protected] for all the best scoops, please) throughout the weekend.

The issue is complicated, but boils down to:

  • People paid for something;

  • The thing they paid for disappeared;

  • Customer support said they couldn’t do anything about it.

Frustrating! It’s also convoluted, because it involved a bad combination of Destiny 2’s new well-intentioned character transfer system and the game’s latest annual pass, which was bundled with the $90 “digital deluxe” edition of the game’s new Shadowkeep expansion.

The expansion costs around $50 without the deluxe accoutrements, which include a year’s worth of season passes — there are four seasons to a year, even in Destiny, though they name them things like Season of the Undying instead of, you know, Fall. Season passes give players access to extra rewards and a bonus mode, and run $15 per three-month season. Missing out means getting a little less game.

Back in what we here in the real world call the season of summer, Bungie began offering support for cross-saves, a pretty cool option that would henceforth let a person hop between playing on different console and PC platforms while retaining their save progress. Many players began activating this system online in advance of it going live in the game, only to log into Destiny 2 last week to see that it didn’t seem to take.

We heard from a Destiny fan named Jonathan who had been playing Destiny 2 on his PlayStation 4 and thought he’d set up the cross-save option correctly. While Bungie says today that the fix they issued was for people who hadn’t activated cross-save before purchasing the pass, he said he had gotten confirmation weeks ago that he was fine.

After setting up cross-save, he had bought the Digital Deluxe edition on Steam and tried to boot the game up on his PC. The game started, but his PS4 character wasn’t there. Instead, his PC copy of Destiny 2 was prompting him to start a new character. Realising the cross-save feature hadn’t worked, he tried to activate it again. That worked. His PS4 character showed up in his Steam game — but without the annual season pass. He saw an option to buy it in the in-game store for 1,000 virtual pieces of silver, or $15.

As others did before and after him, Jonathan sought help on the official forums. Bungie support reps replied to some people, saying that “Season Passes will be applied to the first account that signs in. If you plan to Cross Save but will use another character set, it’s recommended to set up Cross Save before logging in.”

This frustrated players like Jonathan, who had thought they’d done the cross-save feature correctly. He had an email confirming that. Regardless, he had paid for the annual pass and wanted to use it. For Jonathan and others, the season pass was getting applied to that blank account that they signed into without realising their character save hadn’t yet transferred over.

They didn’t want the season pass for that newbie character. And once they transferred their actual, established character over via cross-save, that season pass wasn’t applied because, as per Bungie, that wasn’t the first account they logged into on the platform for which they’d bought the season pass.

Jonathan tried getting a refund on the game and repurchasing it, but that didn’t work either. On Saturday, he and other players began contacting Kotaku, and we began asking Bungie what was going on.

This evening, we heard a fix might be coming and checked with Jonathan. He had good news. His Destiny 2 account suddenly gained 1,000 extra silver and an indication that he owns the next three season passes to round out the year. He had bit the bullet and spent 1,000 silver yesterday to buy into Season of the Undying, so that extra 1,000 Silver may simply be Bungie making good on the fact that he basically had to buy it twice.

On Saturday, Jonathan was stressed. “As someone with a budget and not a lot of money to spend, I’m extremely frustrated with this and just don’t know where to go with it,” he wrote in an email to Kotaku.

Tuesday has brought better news for him, and hopefully for other Destiny 2 players with this issue as well.


Comments

    Lol, that's what happens when there is paywall within paywall, within paywall. They need a speadsheet to show the many versions of the game like what Anthem had when it released. Ridiculous!

      There's two versions... New Light (ftp) and Shadowkeep ($40 - $60 depending on whether you got deluxe edition)

      Hmm, don't think you read it quite right. Destiny 2 Shadowkeep only had two editions (Normal and Deluxe) and this happened on both of them, but was more common on the Deluxe.

      Basically Cross Save failed and applied DLC (which was not linked to console DLC but account based) and so they were stuck without the DLC for the characters they wanted.

      Nothing to do with confusing paywalls and versions

        DLC is paywalled content...not sure you understand the connection. My point is if they didn't nickle and dime every season on every expansion in the most complex way imaginable then they wouldn't have this problem in the first place.

          Considering this is there first real season pass (they had another with Forsaken but it was structured much differently), 'every season pass' is a huge stretch to say.

          They also only cost like $15, more or less. Not really nickle and dime. Especially since they gave out 2 years of content for free just before launching the Season Passes.

          Also DLC is NOT paywalled content. There is a 'free' version of the Season Pass and not having future Season passes does not lock you out of any content from Shadowkeep that you own. And obviously if you don't own Shadowkeep, you cannot access it, but that's just pretty obvious and every MMO does this.

          Also complex way? There is two editions? Standard, with the current Season pass and Deluxe, with up to 4 future Season passes. Its pretty simple? So simple, the only reason this article exists is not because of the confusion of the editions, but of a glitch in how Cross Saves were implemented.

            No, the article exists because people were loosing macro content that they'd paid for. If Bungie wasn't charging for said macro content either individually or as part of the expansion then they wouldn't have this problem. The fact you took 4 paragraphs to explain this speaks to my argument more than yours.

            New light is the same stuff that most destiny 1 & 2 players have already paid for anyway, not sure how that relates?

            DLC IS paywalled content, at least in this example of expansions and the season passes! You contradict yourself there by saying "And obviously if you don't own Shadowkeep, you cannot access it," !

            The simple fact is they are charging people a subscription(in the form of "season passes") on top of expansions on top of the full game. No point in arguing if you think that's not complicated, as even their attempt to implement cross saves failed to acknowledge all the parts(as there are many!) of the game that their customers own.

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