EA Scares The Hell Out Of Origin Users Into Thinking They Have Been Hacked

4 responses to “EA Scares The Hell Out Of Origin Users Into Thinking They Have Been Hacked”

1. 

   n0neoftheab0ve

   November 21, 2019 at 7:44 am

   LOL, I had the same reaction for two hours last night until I dug up a news tidbit about the TFA thing (Which I’d set up ages ago)

   Ultimately a nice gesture but reading the email in the wild it looks like someone else logged into you’re account and did something.

   It doesn’t help that the only time I’ve been hacked for real was back on the Xbox 360 so some moron could use my balance to buy FIFA Ultimate Team packs (a game I’ve never played but now two achievements in!) So EA was tangentially involved there too!

   Reply
2. 

   generalchaos

   November 21, 2019 at 10:01 am

   I’ve had 2FA set up for ages on Origin. No free trial. :'(

   Reply
3. 

   transientmind

   November 21, 2019 at 10:59 am

   Why is it that even when they’re trying to do something nice, EA just can’t seem to avoid stepping on rakes?

   From the development, business process, and customer comms side of things, I’ve noticed a tendency for people ‘in the know’ to take a lot of shit for granted that really, really shouldn’t be. Up to and including a customer IQ level required to tie shoelaces.

   My devs sometimes ask why certain CX considerations are necessary, why we have to hand-hold and spell shit out to the extent that we do. I have a favourite example that I like to use, now, where one of our online forms broke so that after the point that customers are told, “Enter the details below:” …it’s blank. Pretty much everything after that doesn’t load except the submit button. Did users reload the page to fix the defect, getting all the fields that they’re used to seeing, that are specifically referred to in the text for those who are new to the form? Did they call to ask why they couldn’t see the fields that actually allow them to input the details of their request? No. They mashed the fuck out of the submit button, sending empty, blank work requests.

   So no, you cannot ever overestimate how important communication is. Succinct, accurate, and well in advance.

   Reply
   1. 

      jerichosainte

      November 21, 2019 at 1:57 pm

      Ehhh, all depends on how willing people are to actually read instructions or communication. It’s quite common in my line of work that people won’t even read alert box text before mashing the ok button regardless of the outcome it provides.

      Reply
      1. 

         transientmind

         November 21, 2019 at 2:07 pm

         Well, yeah. You can never cure ALL the fuckwits. Your objective should be to filter out as many as possible.

         Like a couple years back when we rolled out some dramatic UI changes and got feedback that it would’ve been nice if we’d ‘told people about it before it happened.’

         We had multiple yammer posts, direct emails to directors and business area managers, notices in the department newsletter, a front-page featured article on the intranet home page, we had widespread lowest-level UAT participation within every affected team, and an actual notification alert on the system login screen advising of the upcoming change. The only way we could’ve been more communicative would be if we had personally called or had one-on-one face-to-face with every single of our thousands of end-users.

         I swear, I badly wanted to physically print the full text of every piece of comms we sent and cram it directly into the colon of anyone complaining they ‘hadn’t been told’.

         Reply
4. 

   mandrake42

   November 29, 2019 at 6:50 pm

   Yeah “Holy shit I have been hacked” was definitely my reaction.

   Reply