Imagine it’s Black Friday. You’ve been waiting all year to buy a Nintendo Switch. You see a great deal, and you order it through Amazon. Success! Your Switch is now on its way. But there’s a small problem. You open up the Amazon package, and instead of seeing a Switch box, you see … condoms?
Users have been complaining to the Amazon Help official Twitter account over the last week, reporting that Amazon UK has sent them a variety of items with no relation to the Nintendo Switch deals they were expecting.
Switch bundles were discounted to £279 in the UK for Black Friday. But when the packages started arriving, customers received all sorts of random items. One user was sent a LEGO Friends box. Another received “a microphone and a tambourine”. One user got a bed sheet, while another got a Remington hair trimmer.
Really, well apparently this is a Nintendo switch. @AmazonHelp
I reported to Amazon, they clearly dont understand and just advised to send it back and reorder. Bearing in mind the deal I ordered on is no longer around. No concern about the theft@BBCSurrey @BBC @metpoliceuk pic.twitter.com/0a1ninjeqD
— Paul Addicott (@paul_addicott) December 1, 2019
— Jake lawrence (@Whos_jake) November 30, 2019
I had the same thing happen to me today. Ordered a Black Friday deal with a Nintendo Switch and a game but got this instead.
The kicker is they expect me to go out of my way not to return it as the item I ordered via Hermes and even tried to push a partial discount/refund back ???? pic.twitter.com/EbF5jmu2Jz
— Paladin Shaz (@ThatBint) December 1, 2019
Readers who contacted The Mirror relayed other horror stories. “Ordered a Nintendo switch for our son for Christmas, delivery today and in the box is a bed sheet we never ordered,” one user said. Another Switch order turned out to be a box of batteries and washing powder.
“Order a Nintendo Switch and it’s a ream of paper instead. Strangely you can’t get hold of Amazon,” another reader told The Mirror.
But if all of the above was bad, think of the poor customer who got this instead of a pair of Joy-Cons:
Yo is this a sick joke? I ordered Nintendo Switch Joy-Cons and send me fucking condoms…. pic.twitter.com/8ftaw5j0n8
— Hughesy (@TheRealHughesy) October 10, 2019
As funny it is, the real kicker is how Amazon has handled the situation. Amazon has promised to refund customers, but customers claim Amazon customer services have refused to let them repurchase the Switch deals at the Black Friday price.
“We’re reaching out to every customer who’s had a problem and made us aware so we can put it right,” an Amazon spokeperson told the Mirror.