WarCraft 3's Remaster Is So Unpopular Blizzard Is Offering Instant Refunds [Update: Blizzard Responds]

So loud has uproar among fans been, and so damning the shortfalls of the project that Blizzard has begun offering instant refunds to anyone who bought WarCraft 3: Reforged.

Normally refunds have to go through a process of actually finding out what was wrong with your purchase, and won’t apply if you’ve had the game for a while and been playing it. In this case though, demand has clearly been so great—amid growing calls for legal action, given the discrepancy between what was promised and delivered—that players are reporting instant successes with their refund applications.

So what was wrong with the game? The final product fell vastly short of what was promised when Reforged was first announced, and making matters worse is that this new version of the game is now the default edition, with players unable to (officially) go back and play the game as it used to be.

You can sign up for a refund on Blizzard’s site.

UPDATE: Blizzard has responded to fan’s disappointment with a lengthy statement that addresses some—though not some of the more prominent—issues players have had with the game since release:

Hail War3 Players,

We’ve been following the discussions the past couple days and want to thank you for your feedback as well as your support. First off, we want to say we’re sorry to those of you who didn’t have the experience you wanted, and we’d like to share our plans for what’s coming next.

There were a few hours during launch day where we experienced server-load issues that impacted players’ ability to jump right in, but we were able to resolve those later in the day. Separate from that, we’ve seen community feedback about different aspects of Reforged that we wanted to take some time to address.

Before we go on: the team is excited that Warcraft III: Reforged is finally upon us and we’re fully committed to supporting the game for a long time to come. The next few patches and updates we’ll discuss below are just part of our ongoing plans. This game is an integral part of the Blizzard DNA, with a team that loves Warcraft III, and we’re looking forward to pouring our hearts into Reforged and the Warcraft III community for the long term.

One of the concerns with Reforged that we’ve seen are the visuals when selecting Classic Mode. We’ve identified the bug causing the colours and shading to look different from the original Warcraft III, and we’re testing a fix that will be incorporated in a larger patch addressing this issue and others. We expect to release that late this week. The patch will also address many other known issues, such as fixing some portrait animations and audio bugs, implementing some UI fixes, and more. Please keep an eye out for the patch notes for a detailed list of all the bug fixes.

Another area of concern we’re seeing is regarding online features such as leaderboards and clans, which applies to all Warcraft III players, including those who haven’t purchased Reforged. At BlizzCon we talked a lot about how the team is actively working on standing up the back-end to ensure a smooth transition to this new MMR system, much like we did with StarCraft: Remastered. As with Remastered, these and other features will be included in a major patch for Reforged, which will also address the issue for players of the original game. We’ll share release plans as work progresses in the coming weeks—please be assured that the team is hard at work on standing these features up.

There are some individual concerns we’ve seen that we’re not currently planning to address and we wanted to give the community a heads-up. As of Version 1.30 of the original game, we saw very low usage of tournaments and of the Reign of Chaos ruleset, so we removed both in mid-2019 (in Version 1.31). Eliminating the maintenance for underused elements has helped us streamline our overall support of the game and focus on areas impacting the most players. That said, we do anticipate that players who prefer Reign of Chaos will find custom games with similar rulesets, which we hope will help satisfy that concern.

Related to that, as we talked about last year at BlizzCon, we did not want the in-game cutscenes to steer too far from the original game. We went a little deeper into the thought process behind that at the show, but the main takeaway is that the campaigns tell one of the classic stories in Warcraft history, and we want to preserve the true spirit of Warcraft III and allow players to relive these unforgettable moments as they were (albeit rebuilt with new animations and the higher fidelity art).

We know this update doesn’t address all questions, but we’re committed to the development and support of this game. We hope you’ll keep an eye out for this week’s patch and future updates and let us know what you think as we continue fine-tuning things. Until then, thank you as always for your support and passion for Warcraft III. We appreciate all your feedback and will continue to keep the Warcraft III community updated on everything we’re working on.

Sincerely,

The Warcraft III: Reforged Team


Comments

    When I saw the news that WC3: Reforged holds the record for worst-rated game on metacritic ever, I dismissed it as nerdrage-as-usual, a symptom of metacritic's deeply-flawed 'have it two ways' approach of allowing numeric grades for user reviews instead of a steamlike thumbs-up/down.

    Now, I consider it a public service warning.

    I've read some about what's wrong with this thing, and holy shit.
    I couldn't have imagined how badly they could fuck up something that should've been an easy win, quick runs for the board at a time when they desperately need them. But amazingly, they did it. They actually did it. They fucked up a no-brainer.

    This really is the truest indicator that the old Blizzard, who demanded 'release date is when it's done' quality is truly dead. Something.... 'else' lingers in its skin.

      Yeah, after the WoW BFA launch, how horrendous it was and how they responded to it I decided to take a break from all Blizzard games for a while. Nothing I've seen since has made we want to go back.

      That said I did try WoW Classic but played less than a month before I got bored. The team on that did do a good job though, so credit where it's due.

      Yeah it's a real mind boggler just how bad they fucked up.
      Like, this isn't your average every day fuck up. This is an advanced fuck up. This fuck up has been borderline malicious.

      The bare minimum they had to do was make the graphics look good and make it run on modern computers without issue. And honestly, I don't think the graphics look good. Or, maybe appropriate is the word. Obviously the models are nice high fidelity and crisp textures and lots of polygons, but the art style just looks at ends to everything. There have been some comparison shots of the ground and water textures and it actually looks worse, albeit higher res.

      I wanted a Diablo 2 Reforged but now I'm hoping they never touch Diablo 2 again.

        The fact that the main menu is a fucking Chromium browser, the forced updating of all older versions to the newer one, the always-online aspect, the restrictive IP rights bullshit (fair enough, they don't want DOTA to happen again, but what the FUCK was their deal with demanding access to 'moral rights', where they can decide how, when, or even IF the creator is attributed at all?!), not to mention the failure to make good on all the improvements that were promised... how? How do they get to that point?

        Was it internally considered to be such a slam-dunk, easy win that they didn't bother to pay much attention to whether it needed more work? They didn't know it was in trouble until close to release? Or have they seriously just fallen so far out of touch that they don't actually know what 'good' even is, anymore?

        I mean... that's not outside the realms of possibility. Don't you all have phones, anyone? Always-online, quasi-MMO Diablo 4? Absolute refusal to do anything with the garbage-tier progression systems in BFA?

        I think they've just lost the know-how. They don't know what fun is anymore. Or they don't care, if profits can trump fun.

          The moral rights waiver is the kind of language I'd expect a lawyer to draft if you asked them to draft a copyright assignment agreement that will be effective in both the US and Europe. In Europe they separate out the concept of copyright licensing from the right to be identified as the author of a work (i.e. the moral rights), so I wouldn't consider that as an affront on top of Blizzard taking ownership of their customers' work.

          It is not at all clear why a customer would want to give away their work under these conditions. If Blizzard only wanted the right to make the mod available to Warcraft 3 players and possibly integrate it into future products, then they would only need a non-exclusive license that allows them to produce derivative works. Of course, that doesn't prevent the mod author from packing up shop and porting their work to a different platform.

      I couldn't have said it better myself.

      Blizzard needed a win and this one was a no fucking brainer. Easy fucking points on the board.

      Perhaps the most beloved RTS of all time. All you had to do was make improvements whilst keeping the soul intact.

      For me this is the final nail in the coffin after Battle for Azeroth and all their other disgraceful miss-steps.

      I guess Acti-Blizz thought they could one up the crown of worst remaster from Silent Hill collection! And they won!

      Jokes aside.... at least silent hill had the sad excuse of konami basically dumpin an inexperienced studio with non final code and barely any time which ended up us the glorious mess of Silent Hill

      Acti Blizz cant even use those excuses since its done in house AND they have the original code AND they boasted about all these features that never happened.

      Sad fact tho...this is a minor speed bump since ppl will still rush to grab D4 and everything will be old news and forgotten whilst whatever Blizz used to be is further eroded with dukb corporate decisions..

      Blizzard: Games for cosplay since 2004 :/

    Surely by now after several misses and numerous controversies, someone up the top has to be sitting down thinking "Wait, what's going wrong here?"

    But I guess as long as that sweet Overwatch money keeps rolling in...

      Heads will roll! Mid level heads of course, heads that did exactly what they were told, probably the heads that pointed out the problems before release. Nevertheless heads will roll!

      "Wait, what's going wrong here?"
      Bobby Kotick: "Hmmm... needs loot boxes".

    Question is can you keep the WoW mount if you want a refund...

    I can see the 'updated WoW lore cutscenes' being cut due to the fan backlash about Blizz retconning it so that Jaina played a much more active role in the first parts of the game as opposed to 'Arthas' childhood not quite girlfriend'.

      i see it as a no win situation tbh. part of me wants what the originally intended, just realign everything to the (current) lore laid out in 15 years of WoW but part of me is still nostalgic for just leaving the damm game alone even if things doesn't make a whole lot of sense

      I'm not sure people cared so much about that as about the redoing of the cut scenes to make the camera more cinematic. https://www.youtube.com/watch?v=kwG5ct900B0 shows a comparison between what was advertised and what was delivered, and they were advertising with the 2018 version up to release, which seems a lot like false advertising.

    that update is an OOF! it reeks of oh damn we screwed up! gotta push out a patch to fix things quick. their excuse for the cutscenes is still lazy. "oh yeah we're uh just sticking to the uh original spirit of the game. yeah that'll fool em."

      Almost as if the option to provide both ‘classic’ and ‘remaster’ versions both in the one package was some kind of unheard of fantasy technology that hasn’t already been done several times over several years with more complex titles!

      Fuck, that’s just such a lazy god damn excuse.

        It's a little more complex for a game with an online component. They likely wanted new Reforged customers to have access to the entire player base. That's easier to do if everyone is running on a single code base that can switch rendering modes for people who prefer the appearance of the original.

        Of course, this doesn't explain away all the other bad decisions...

          Kind of a moot point when we're talking about the cinematics from the single-player campaign, though...

    I would usually defend blizzard but honestly having played about 12hrs of reforge... that seems pointless.

    for veterans of WCIII, reforge is at best a side grade (for shiny new graphics) and for new comers looking for an RTS to play, the game would be at best a 5 or 6 out of 10 product depending on how much you care about custom games / multiplayer. the game does feel rushed, there are bugs and features are missing.

    the silver lining is that Blizzard doesn't abandon a product, and they did a stellar job turning Diablo 3 around so things, can (and I imagine will) improve... but why pay 50 bucks for a half baked product now when you can pick it up later during a sale

    And here I was thinking the 2018 cinematic looked low effort...

    Re: The Update

    Wow Blizzard, what a load of shit. You literally didn't address anything significant, you put it back on people and double spoke. Nice way to dodge anything significant.

    No mention of why the game looks totally different to Blizzcon 2018's version, no mention of why you completely watered it down. Wow.

    Two-faced pieces of crap. I won't ever be buying a Blizzard game after this again, I refuse to support a company with such shitty practices.

      It’s very in keeping with their approach to public non-apologies of late, they’ve apologized for little things no-one’s all that mad about and aren’t going to do jack shit about what people are most mad about.

      To quote the article:

      Related to that, as we talked about last year at BlizzCon, we did not want the in-game cutscenes to steer too far from the original game. We went a little deeper into the thought process behind that at the show, but the main takeaway is that the campaigns tell one of the classic stories in Warcraft history, and we want to preserve the true spirit of Warcraft III and allow players to relive these unforgettable moments as they were (albeit rebuilt with new animations and the higher fidelity art).

      So they did actually address the cutscene issue. If I've got my development corporate speak translator set correctly, the above translates to: "We would have done what we promised, but then we realized that it's either going to take too much time or cost too much to make the cutscenes look like what we promised, so management decided to cut that promised feature and replace it with the same shit that's in the game with a higher resolution skin that look 20 minutes to create".

    Apart from it being a poorly made cash grab, the thing that got me the most was how money hungry they were to steal from creators.

    In no way should someone modding your product be considered your legal property.

    #fuckblizzard

      They should have taken the valve approach. Hire the modders.

      Games like portal and Counterstrike would not exist if Valve used Blizzards approach.

        Quite fitting that you mention Valve... Since they are probably tippy top of the list of reasons why Blizzard's insane user agreement is what it is.

        "Can't let those Steam fucks take anymore of 'our' stuff..."

          But don't Blizzard still have their mobile games? :p

        Thats the point.. Acti is too lazy to pay attention or bother giving creator credits.. so why not put in a blanket ToS and hope some sucker fall for it?

        Of course the worst part is IIRC with the forced migration of the classic client all the old custom maps are now dead.... I wonder if I can still install my classic cds and not have to update... at least you can still play custom lans with mates.

    Does standing now mean something new?

    What does "on standing up the back-end" and "the team is hard at work on standing these features up"?

    Do they print the features on cards and are now building a card tower, instead of working on fixes?

      Its like erecting a house. You stand up a wall, etc. Not uncommon in IT land.

        Or like when you promise you'll meet someone and then you stand them up.
        Or when you standup to make a joke of something.

        ...wondering which usage is more relevant in this case...

    I am actually dumbfounded that I even had to pay for this to start with considering I had WC3 and WC3 FT purchased. I can't even find them in my game library now.

    The company that once gave me Rock and Roll Racing, Blackthorne, the Lost Vikings, Warcraft 1 and 2, Star Craft... Diablo 1 and 2.

    Now gives me... the shits. :(

Join the discussion!

Trending Stories Right Now