EB Games Suspends Trades, Repair Services And Cash Payments

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EB Games Suspends Trades, Repair Services And Cash Payments
Image: Reddit/Stealingyourpixels

After weeks of no announcements, Australia’s largest speciality video games retailer has begun changing the way they operate in the face of the global coronavirus pandemic. EB Games will be suspending their Reboot repair program, will stop accepting trade-ins of older video games and hardware, and will no longer accept cash payment from today.

Staff at EB Games were informed of the changes through the company’s intranet this afternoon, which can be accessed through the computers at every store. The changes are a direct response to the effect of the coronavirus on regular trade, and are fairly new. Just yesterday, EB employees were telling customers that they were still accepting trades:

A staffer at a major Sydney store confirmed to Kotaku Australia over the phone that any existing orders in the company’s Reboot repair and maintenance program would still be processed, but as of tomorrow the company will not offer any further orders for repairs to consoles, iPhones, Samsung Galaxy phones or iPads.

The biggest change will be to the suspension of the trade-in program, where users could get credit on older games, hardware and toys. The service is a popular one, particularly among EB World members who get extra credit depending on the games and hardware being traded in.

Customers from tomorrow will also only be able to purchase or pay for pre-orders via contactless payments, a change that is commonplace now across businesses worldwide.

Multiple EB employees confirmed that no changes have been made to the company’s handling of pick-up pre-orders, however. If someone has a game pre-ordered for pick-up at a store, the EB system is incapable of converting that order to home delivery, meaning customers in self-isolation or quarantine will not receive their upcoming games until they can visit the store in-person.

Kotaku Australia contacted EB Games for a statement regarding the suspension of services, but did not hear back at the time of writing. After the publication of this story, EB Games announced the suspension of the above services over Twitter.

Comments

  • It’s taken the complete collapse of the global economy and a killer pandemic, but finally, finally, EB have decided that, just this once, they are not having a sale.

    • Mate their “Going out of business, all stock my sell… sale…” will last years….

      … Longer than John Farnham’s “final tour”.

  • one would hope that all this stuff is over by the time the PS5 is to be released toward the end of the year, otherwise a good time to ignore console trade/release until they are a lot cheaper than initial release.

  • Why does everyone hang shit on their trades? If you’re smart about how you do it it can work out alright.

    Last week, I got $38 for Jedi Fallen Order (which we paid $69 for) and $33 for Control (again, $69 brand new). Those are fair prices – yes, I could sell them for more privately, but that means having to actually do that which is a PITA.

    But the biggest surprise was the extremely old and clapped-out PS4 console (first generation, with a controller so well-loved that the rubber on the thumb sticks was practically non-existent) – they gave me $192 for that. That is way more than I would have got privately, especially with the condition it was in. They’ll refurb it, or zombie it for parts, but either way it’ll get reused and I got a good price.

    So shut up with the ‘$4 store credit’ bullshit.

    Just don’t buy brand new games from them using trade-ins, since you can’t do trades and price-match at the same time.

    • I usually wait for the 50% trade in they give for your birthday as well as lvl 4 you can get a lot more.

      Also for price match and trade ins if you put the money on a pre order you can price match on release day.

    • Your games need to be on a specific list in order to get good trade-ins. They generally still need to be pretty new releases – which both of those examples you provided are. If the games are not on that list, you’ll get $4 for them. I only ever tried to trade in games there once, and I took 3 games down there that weren’t even that old at the time, and they offered $14 for the lot. I was disgusted, and vowed to never do that again.

      The other thing about EB’s trade-in policy is that they’ll put that used game on the shelf for significantly more than what they paid you for it. Let’s use your example of Control for PS4. You might have only paid $69 for it initially but I’ll assume that wasn’t at an EB (unless you got a price match) because EB sell it for $99.95 brand new – https://www.ebgames.com.au/product/ps4/240221-control – now, take that $33 they offered you for Control. Looks like a much poorer deal for you in that context. But guess what, they’ll put that same preowned copy that they said was only worth $33 back on the shelf for $88 – https://www.ebgames.com.au/product/ps4/252550-control-preowned

      This is a MASSIVE markup, and all of the profits go back to them, to boot. The game makers don’t get any cut of that.

      Star Wars Jedi: Fallen Order is on sale for them at the moment, but normally that would be the same deal – $99.95 for a brand new copy, $88 for preowned.

      So yes, their game trade-in system is shit, and it deserves all of the criticism it gets.

      • I’m sorry friend, you’ve just explained commerce, and, following on from the above example, while they may sell the game for $88 afterwards, it doesn’t affect that they had just given you $33.

        Indeed, I have also walked away from EB when offered next to nothing for my games. But there are some occasional gems that, when combined with promos, are worth more selling to EB, than the time spent selling it on ebay or letting it gather dust on your shelf 🙂

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