In Japan, Sony Will Stop Servicing The Launch PlayStation 4

In Japan, Sony Will Stop Servicing The Launch PlayStation 4
Image: Sony

With the PlayStation 5 launching this month, a new console era has begun. Sony drives that point home by revealing that it will no longer service launch PS4s.

Via Twitter, Sony announced that on December 25, service for PS4 CUH-1000/CUH-1100 series of consoles would end in Japan, and individuals needing their consoles serviced should officially request service prior to that date. (Note: Sony will then accept consoles shipped by January 8, 2021 for repair.)

The PlayStation 4 originally launched in Jet Black on February 22, 2014 in Japan, which was after its November 2013 release in North America. Later, the console would see a Slim and Pro series. Sony will continue to service these later iterations.

Kotaku reached out to Sony to see if this impacts hardware service internationally but did not receive a reply prior to publication.

In case you missed it, check out Kotaku’s PlayStation 4 review right here and our PlayStation 5 review right here.  


  • Sony Sony Sony… you just don’t know how to do PR. There’s so much crap building up from these negative little stories. Why plan on discontinuing support for PS4 immediately at the start of the new console generation? You do realise that people will still be using their PS4’s for a long time – as not everyone will transition from day 1. Once again – Sony scores an own-goal IMO. My guess is that this will roll-out everywhere (not least because the Playstation division is now very internationally focussed).

    • They aren’t discontinuing support, just repairs, likely due to an overhaul of their facilities I’m guessing.

      It’s hardly surprising either, the original PS4 hasn’t been in production for ages.

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