Where To Buy Or Preorder A PS5 In Australia [Updated]

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Where To Buy Or Preorder A PS5 In Australia [Updated]
Image: Sony

Seriously, where the f*** can you buy a PS5 in Australia? And when will more be available? We asked all the retailers so you don’t have to. 

PlayStation 5! It’s the flash new video game console every video game lover wants, and every retailer wants to sell to you, but can’t. Ever since the incredibly messy situation in mid-September, where the general public and retailers were blindsided by the sudden opportunity to preorder the console for launch day, it’s been incredibly tough to try and secure a console. 

There’s been some conflicting information about when a new shipment of consoles might be available for purchase, with some retailers saying they may have more to sell in December, and others claiming you’re out of luck until mid-2021. Far out.

Ahead of launch week, I cold-called dozens upon dozens of different stores across Australia to try and get an accurate gauge of where the country is at with PlayStation 5 preorders, and where your best chances to nab a console might lie. If you haven’t managed to secure a PS5 yet but desperately want one as soon as you can, well, read on.

Update 18/11: All the latest links and times have been added to their various retailer sections below. As of writing, there are no major retail outlets offering orders for the PS5 but many are offering email updates if you’re keen to track stock progress in Australia. If you’re still keen for a PS5 and you’re a Vodafone customer, read on.

Update #2 20/11: If you’re getting a PS5, chances are you’ll be getting a PS+ membership to go with it. Apart from the 20 games you’ll get for free, the membership is necessary for online multiplayer. Fortunately, PS+ yearly subscriptions are on sale — and they’re codes, so you don’t have to redeem it until you unbox your PS5. More info about that here.

Harvey Norman / Domayne

Harvey Norman is officially sold out of PS5 stock, with the original console page now replaced by a generic console landing page. There’s no current ETA for stock to return in stores.

You can sign up for updates on the PS5 if you’re keen to grab it from Harvey Norman.

Amazon Australia

Amazon Australia appears to be completely sold out of the PS5. Like other stores, there’s no ETA for stock to return.

You can purchase a DualSense controller if you’re really keen, though.

The Gamesmen

The folks at Australia’s longest-running independent video game shop told me that they will be getting more stock this year, and they will be available sometime in December. Unfortunately, if you weren’t able to get in on the Thursday, November 12 presale you’re now out of luck — The Gamesmen is now also sold out of PS5 consoles.

Update 11/11: The original version of this story reported that a Gamesmen staffer told Kotaku Australia how some PS5’s would be available for purchase in-store from Friday, 10:00am. The Gamesmen have since clarified that the in-store stock has already been allocated to customers from the initial waves, and anyone wanting to order a PS5 should do so online and not travel to a store:

The staffer then told Kotaku Australia that they would have a small allocation of PS5 units for in-store purchases, and those who missed out were “welcome to try your luck at the store” on the Friday morning. That information was given in good faith, but The Gamesmen’s Daniel Cusumano clarified with Kotaku Australia the status of their in-store allocation on Wednesday morning.

Cusumano, who continues to run the family-owned independent games retailer, said over the phone that their in-store stock of PS5’s — a mere 20 consoles — had been allocated to Gamesmen customers who missed out on the first and second PS5 waves.

More info about that can be found here.

Sony Store

psvr ps vr ps5 how to set up
Image: Getty

Sony’s online stock sold out, as you’d expect.

You can still get email notifications for when the next PS5 shipment will arrive via this link, but the next batch of consoles through the Sony Store won’t ship until 2021.

EB Games

eb games trade in xbox series x ps5
Image: EB Games

From the independents to the global corporations, EB Games is likely one of the first places you’ll think of looking when you go on your PS5 hunt. Well, you’re not the only one. “We’re sold out for the next five shipments, so if you preorder now, the delivery is expected for April next year,” one sales associate told me. “We are very, very sold out.”

Another one didn’t even want to be that optimistic: “We won’t have any to sell until next year sometime. But we’re not taking any orders because we don’t know when they’re going to come, unfortunately.”

One friendly staffer gave me the full rundown of EB’s pre-order saga. “For the launch day shipment Sony gave us 15 minutes notice that they were going live … that shipment lasted about one and a half hours before it sold out.”

“After that, we had visibility from Sony on a delivery this year, maybe late November, maybe December. That one sold out within about 30 minutes.”

“Then we started doing $50 deposits for whatever we’re getting next year. After one day of that, Sony looked at how many orders we had, and went “Holy shit, please stop taking pre-orders, because we don’t have visibility on what we’re going to have volume-wise or timeline-wise, and we don’t want to keep adding people, we want to do this right.”

“So yeah, we’ve stopped taking pre-orders.”

One tidbit of information I got from a few long-time managers was that with the PS4, there was about a 6 month window between the launch of the console and being able to walk in off the street to grab one.

So the advice from EB is keep an eye on pre-orders opportunities in-store and online until at least the middle of next year once the 2020 rush has died down.

JB Hi-Fi

jb hifi

JB Hi-Fi is now out of stock as well; the original listings have since been removed, and the PS5 category page no longer lists either the full-size PS5 or the PS5 Digital Edition.

The site was repeatedly slammed even before their PS5 pre orders began, with the company posting on Twitter that their website — like many others — had experienced “some technical issues”.

The best thing to do from this point is to get onto the JB Hi-Fi newsletter list for any future updates. I’d also make sure you keep an eye on their official Twitter account and Facebook pages, since JB will also use those channels for major updates (like the one they posted yesterday letting everyone know what time pre orders would begin).

JB previously told Kotaku Australia that they would inform customers via their direct newsletter about future PS5 drops. “We’re not going to do it like an overnight thing. We will give customers like at least a week or so,” one manager stated.

Big W

Image: Getty Images

Big W said they weren’t able to sell PS5 consoles on launch day “due to unforeseen circumstances”:

Due to unforeseen circumstances we will not be able to offer customers additional PlayStation 5 console pre-orders on the 12th November. Please keep your eye on Bigw.com for further information in the coming weeks.

No further updates have been provided, and there is no longer a link to the console on the store’s website.

Target

ps5 pre order
Image: Target

Target has no idea, to be honest. The only solid information I could get was on their website, where it says that they’ll have more information on their next stock availability after November 12, 2020. Not sure on the precise timing, however, but you can keep an eye on their landing page here.

Kogan

There’s currently no stock at Kogan, and no PS5 landing page.

Cheers, Rus.


Image: Sony
Image: Sony

And there you have it, the state of buying a PlayStation 5 in Australia as of mid-November, 2020. Pretty dire, right?

Hopefully, someone will keep this article updated into 2021 as the situation changes. But maybe not. Godspeed!

Vodafone

Image: Vodafone

Following in Telstra’s steps, Vodafone has announced they will start offering PS5 and PS5 Digital consoles through their Customer Care channel from November 12, 2020.

“To kick off the new partnership, Vodafone will offer a limited number of PS5 consoles for sale. Customers with two or more eligible services can purchase a new PS5 console on an interest free plan over 12, 24 or 36 months through Vodafone’s Customer Care channel from 12 November,” Vodafone said in a release.

If you have at least two eligible postpaid mobile, tablet, or NBN services with Vodafone, you’ll be able to order a PS5/PS5 Digital Edition by calling Vodafone on 1300 728 637. The telco says they will be able to pick up their consoles “by appointment from their local Vodafone store by 15 December”. 

Update 10:30 a.m. AEDT, 18/11: A Vodafone Australia spokesperson confirmed to Kotaku Australia that PS5 stock levels at Vodafone are holding steady, so you’ll be able to grab one by December 15 if you sign up for this offer.


Edmond Tran is a long-time video games journalist and the former Australian editor of GameSpot.

Comments

  • I got confirmation from Amazon saying I was one of successful with my launch day PS5……but just today, 1 DAY BEFORE THE LAUNCH. got an email saying it’ll be delivered on the 15-16 of Nov. FU Amazon

  • Either the Sony Store sold out really quickly before the time above or they just updated their pages with this message “Pre-orders for PlayStation 5 at Sony Online and in Sony Stores have now finished.” just before 8am and will be selling then later today (maybe 9am?)

  • Wow…. thanks retailers for providing advance notice… I’m sure there’s already a crap load up for nominal re-sale on eBay as we speak. Thanks a bundle. I’m getting pretty jacked off with this whole situation. How much stock are they actually releasing? Mustn’t be very much at the speed it’s disappearing.

      • But where… I’m betting about 6 million are in the US; 3million Europe; 2 million in Japan (and the rest of the vapours are distributed around the rest of the world). Love living in the noise…. of my unendurable rage growing ( just joking… it’s more a smouldering rage atm)

  • I’d just like to give Sony and Amazon a big “Fuck you” from WA for starting so early in the day with no advance notice. Wankers.

  • Thank you so much for this article, thanks to you, I have just got one from Vodafone. They said it will be here 12th of December
    I know that there will be one 12-year-old boy happy this Christmas, and lets be honest, and his dad 🙂 Game on!

  • Dear JB,

    Thanks for opening your page earlier than expected, by like, 45 minutes. You said 11am, you damn well screwed everyone except the scalpers no doubt. Can’t wait to see the giant amount of these appearing on Ebay this arvo… *sigh*

    JB, you’ve ‘done it again’…

      • Here’s a suggestion – just make it illegal to sell any item above it’s RRP online. Solved. Thankyou and I’ll be in the bar.

        • That would make sense after all. I get there’s collectors groups, you could set those up, or have them declared as such, but this scalping shit has to be hit head on. It’s bloody absurd. Plus, it’s profiteering.

        • Don’t even have to get that complicated. Just use eBay’s built in rights management system, VeRO. Anything with JB branding in the listing is fair game. Since they’re selling the systems as new I believe Sony and Microsoft could also kill the listings.

          • Yeah, things can go up in value over time for sure – but the rules could be around not being able to sell above RRP for anything still in production.

            But why would Ebay want to do something that reduces their own revenue? Hard to expect them to jump on something with no benefit to them.

    • …are you sure? I was refreshing the JB page pretty much constantly since 7am (10am EDST) and they only became available at 7:59, one minute before they were meant to.

  • My Experience today –
    Started with Harvey Norman who had nothing up then suddenly they were there!! Selected, went to checkout and waited, and waited and waited. They could tell me I couldnt get it delivered because of where I lived but then it wouldnt let me select a store to doclick and collect. Sat on the page for over an hour and a half waiting with no luck.

    Gamesmen – Even though I live in Victoria I grew up in Sydney and for a long time the only place which really had a presence as a game store was Gamesmen. As above the website was struggling but at 10am I managed to get to the page and select a console but it would not let me proceed to checkout. Waited, waited, waited and unfortunaley a no go.

    JB – Last role of the dice with JB and was surprised the website hadnt crashed. I think one thing that may have caught people out was the PS5 landing page had a slide with the information re release day but wasnt clear you had to click on that to go to the console page. Click, straight to purchase, a helpful page letting you know you were in queue for checkout and not to refresh, whack in the details and job done! Was surprised that 20 minutes after they still seemed to have the option to purchase!

  • As expected – horrible experience. I got to three different checkouts then failed at that point (Harvey’s, Amazon, JB). JB progressed to the point where i entered credit card details then it timed out.

  • Most sites broke down or either sold out immediately. A bunch of these preorders are already showing up on ebay at inflated prices.
    Screw this rat race. I’ve just placed an order for an electric guitar I’ve been eyeing instead.

  • I think the most frustrating part about this is that these places push pre-orders on everything to reduce risk when stocking items, but the second we hit items that are actually high demand they give up. There’s no ques, no pre-authorisations, no locked in address/pickup ID to make scalping even a little bit hard, checkout systems that buckle under the slightest (extremely predictable) pressure, little to no transparency on what wave you’re actually ordering, terribly unpredictable schedules. Even when you get your pre-order the systems are all so unstable that you don’t know if you’ve actually got one.

    Seems like JB is the only site that actually tried to implement anything at all to combat the issues with high demand pre-orders. Every other site is content with wasting massive amounts of people’s time purely because they know they’re going to sell all their allocated stock either way.

    • I know that all sounds incredibly salty, but I don’t actually mind waiting until next year for either console. It just really bothers me how much of people’s time they’re willing to waste.

      • I’m with you. I also don’t think anyone is salty with not getting one, but more with how craptacular this whole process has been.

        • Bingo. I WAS hoping to get one for xmas for my boy and I but hey, it’s no big deal. We waited six months for the ps4, we can do it for the 5. But sick and tired of how it’s all scalping and bots now.

          • I feel bad for parents trying to get one for Christmas. They still lose a day but at least with physical lines they could judge the crowd and tell what chance they took. Instead they have to take half a day off work to probably not get one.

  • Everyone will hate me for saying this, but I knew that the last time pre-orders went up they often didn’t follow the advertised times. So, I have been sitting at my computer for 6 hours waiting for the perfect moment, and low and behold amazon opened early allowing me to snag one.

    I wish everyone good luck for the next wave!

    • I wouldn’t advertise the fact that you are indeed a c*nt…. and by that I mean everyone is jealous, and wishes they were similarly lucky. I don’t blame you – but I think we can all agree the real elephant-sized-arse in the room are the retailers, who have done SFA to actually make this an even somewhat equitable thing. To them, I say a heartily colourful FU…. however, I do offer my congrats to yourself. It must feel nice. However, I hope you and your console burn in the ETERNAL FIRE OF DAMNATION (and you’ll love every minute of it I’m sure 🙂 )

      • And if you’re concerned – I AM joking…. well done. Seriously, it was a crazy day …. again. I’m glad that at least some people were successful.

  • Over 160 new ps5 ads today already on gumtree at ridiculous prices. Honestly hope most of these scalpers are forced to sell them at lower prices and make a loss. It would be better to spend this Christmas showing some love to older gen titles or even indie games instead and wait it out till prices drop or the market inevitably gets saturated with stock.

    • Seriously – I think we need a law to prevent profiteering off these things… and the scalpers would evaporate overnight, like cockroaches in the sun.

      • There are laws I believe. They’re just vague and not all that enforced. Though I do agree, profiteers have been getting out of hand since the beginning of this year and this needs to be taken more seriously.

  • You know – it’s been a crap year (let’s just say it) – and while we all understand that there’s a lot of limitations (both in terms of stock, and access to that stock) I think there needs to be a bit of truth-telling regarding the retailers. I get that they have VERY limited stock – but to be honest, they’ve hardly said anything, and have done next to nothing to actually make it a fair and equitable prcoess. When are we going to get past this Dark Ages purchasing model where they encourage people to keep spamming their websites, which it would seem causes most of the problems – just on the off-chance that they have a console to sell?

    Is this a first world problem? Yes. We live in the first world. These are the sorts of things that shit me off. Would I be upset if I knew I had no chance until Feb-March to purchase a PS5? Yes… but I would be a helluva lot less stressed if we all could just put our names in a bucket and then either wait for it come out, or if we can source one elsewhwere to get it that way. What pisses me off is the idea that you need to keep trying, like some kinda automaton, when 99% of people have 0% chance of getting something. I don’t mind missing out – I do mind being made to dance for my supper.

    This idea that we all have to act like an attack of seagulls after the lone dropped chip on the beach as a way of doing buisness is just demeaning. And I for one think the retailers need to get a wake-up call to let them know that this anachronistic way of geurilla marketing is just NO LONGER ACCEPTABLE. Any one else agree?

    • I agree but you gotta remember that the frustration we feel as consumers is shared across every part of the chain right now as extreme uncertainty in production and distribution is compounded by unprecedented online demand.

      It’s clear changes need to happen but it’s not going to right now at the height of the crisis where there’s no conceivable way of making everyone happy or providing clear answers at any point.

  • I jumped online this morning in expectation that the Gamesmen would be the first to open for sales at 10AM AEDT, because I couldn’t find any information for the other retailers to indicate what time their sales would go live. Maybe I just didn’t look hard enough the last 2 weeks I’ve been scouring for info…

    I was online between 9:50 AEDT and 10:50AEDT, which is 6:50AM AWST. So first of all, [email protected]#$ you very much to the retailers for doing this at unsociable hours for people not on the east coast.

    The Gamesmen were down the whole time… maybe the 11/11 article blew up their website – just putting it out there.
    HN would add to cart, but couldn’t locate store to complete purchase… hopeless.
    JB didn’t have ps5 listed… gg.
    BigW had it listed but still MIA.
    Sony AU Store went straight from “not available” to “pre-orders have now finished”. Refreshed every 2 minutes, didn’t see it open for sale… gg bots?

    Amazon AU was initially showing as “not available” and then around 10:40 AEDT the ps5 was suddenly “In Stock”. Took about 30 seconds to complete purchase. Website was fast and responsive.

    Thumbs up to Amazon AU, but what happened to the availability notification…
    Like everyone else, I subscribed for availability notifications and updates on when ps5 orders would be accepted again. I got zero notifications leading up to today and checking my inbox now I still don’t have any.
    I think retailers are setting up a lot of people to fail with the pretense that they will communicate availability and timing. They’re purporting to provide an information service (albeit for free) that doesn’t really exist.

    Also there were virtually no attempts to thwart bots or scalpers on any of the sites. So take that as real world proof that voluntary counter-measures are a pipe dream.

    • Gamesmen have a big problem in that their widget based checkout causes pile ups very quickly. There’s about five auto-loading components that if they timeout restart the whole process. The second the traffic gets too much it interrupts the checkout process, leading to people refreshing their cart every five seconds which in turn leads to more traffic. It instantly becomes impossible to checkout. After that it’s a waiting game for a few hours until enough people quit/slow down that the site stays up long enough for you to make it through all the checkpoints.

      It’s a shame. I go there for a lot of my tabletop stuff and they’re really good.

  • Hey, it’s a combination of demand and covid issues I would imagine. I refuse to get in line and beg for a console, don’t get me wrong I really want Demons Souls but I can’t justify wasting my time refreshing websites and spending my time screwing around just to secure a piece of hardware based around FOMO.
    There will be more in the new year I hope.

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